Hearthstone of Northern Nevada

This place is Beyond Terrible! They are careless and mistreat all the residents! staff ignores all patients lights when they need assistance, I have timed it at over 1.5 hour wait before anyone even checked up on my family member, they do not care as most residents dont remeber anything so they take advantage, they do not care for the residents health at all they lie about completing the daily duties in attending to the residents. please help these residents! This is not right! the Administrator does not care nor does the Director of Nursing! this place is awful and ALL residents suffer.

My mom was at Hearthstone of Northern Nevada. They're a zero. I'm amazed that they are still open because of how they treated each resident. They ignore everybody there. Most of the residents in there have dementia or Alzheimer's, so they don't remember stuff. When I was there visiting with my mom, I timed the call light, and it was on for more than an hour. They're underpaid, and they're understaffed, and that's one of the reasons why I took her out of there. It had everything there. It had physical therapy, so she doesn't have to go. If she would have picked the other places, there's no physical therapy in the building that she would have to be transferred and go to a different facility.

This was not a pleasant experience. After an accident and multiple surgeries, I needed more help than I could expect at home but, not enough to use a valuable hospital bed. Therapy staff is great but, spread too thin, nursing has staffing issues, far too few cna's to care for those who cannot do for themselves. (especially on the first shift) I could not get out of bed to go to the bathroom on my own, average response to a call button during daytime, 35-55 minutes. Hygiene does not appear to be a priority, 2 showers in nearly 3 weeks. Food is pretty good and ample unless you have any special dietary needs, such as gluten restriction.

My sister was a resident of Hearthstone following spinal surgery. Her care there was less than marginal to say the least. I traveled from out of state to check on her numerous times during the course of her stay. She developed bedsores that could have been reasonably preventable this day and age. I observed band aids on her torso that were dated 10 days out. She was scheduled for a scan in a nearby hospital on a particular day and was dressed sitting in her wheelchair waiting. But no one came for her. After inquiring with her social worker who makes the daily rooster for patient appointments, did I learn the transport did not take place. Though the social worker believed she had in fact attended this appointment , it was clear that there was/is no follow up. We had to reschedule. Most shockingly, was receiving a call from my sister stating that a large naked man crawled into her bed one night pinning down her leg, she yelled for help and he had to be removed by staff. I contacted Hearthstone immediately; her story was verified by the social worker. I am my sisters P.O.A as she is not always cognitive of her health and surroundings. I was not contacted by Hearthstone about this event even though it warranted a visit by local law enforcement to get her statement and ask if she wanted to press charges, absolutely appalling! Depending on the staff on duty, we timed the average answer to her pushing her call light button up to 45 minutes. While there staff members (CNA's and nurses) that were very extremely considerate caring individuals showing my sister kindnesses, upper management had a nonchalant attitude when I brought up my legitimate concerns of my sisters well being.