Hearthstone of Northern Nevada

My sister was a resident of Hearthstone following spinal surgery. Her care there was less than marginal to say the least. I traveled from out of state to check on her numerous times during the course of her stay. She developed bedsores that could have been reasonably preventable this day and age. I observed band aids on her torso that were dated 10 days out. She was scheduled for a scan in a nearby hospital on a particular day and was dressed sitting in her wheelchair waiting. But no one came for her. After inquiring with her social worker who makes the daily rooster for patient appointments, did I learn the transport did not take place. Though the social worker believed she had in fact attended this appointment , it was clear that there was/is no follow up. We had to reschedule. Most shockingly, was receiving a call from my sister stating that a large naked man crawled into her bed one night pinning down her leg, she yelled for help and he had to be removed by staff. I contacted Hearthstone immediately; her story was verified by the social worker. I am my sisters P.O.A as she is not always cognitive of her health and surroundings. I was not contacted by Hearthstone about this event even though it warranted a visit by local law enforcement to get her statement and ask if she wanted to press charges, absolutely appalling! Depending on the staff on duty, we timed the average answer to her pushing her call light button up to 45 minutes. While there staff members (CNA's and nurses) that were very extremely considerate caring individuals showing my sister kindnesses, upper management had a nonchalant attitude when I brought up my legitimate concerns of my sisters well being.

Great staff, caring and passionate

My father in law is in hearthstone for the second time. I LOVE the staff. Any time there is even a slight change I get a call. Sometimes they are a little to quick to call but it's all for the best interest of the patient. I have a good rapport with all the staff. He's not the easiest patient, but they work very well with him.

My Mother was there almost two weeks after a fall. Her rehab was minimal and a waste of time. She said the care staff was fine. I found the office staff and social worker to be very unprofessional. I repeatedly called for information on my mothers care and was always routed to a voicemail. I never received a call back on any of my inquiries. When I did get to speak to the social worker, she was rude and condescending. I checked my mother out of that place early. They were able to place a call to report me to NV senior services but never could call me. Don't expect much if you go there. Showers are few and far between.