My sister was a resident of Hearthstone following spinal surgery. Her care there was less than marginal to say the least. I traveled from out of state to check on her numerous times during the course of her stay. She developed bedsores that could have been reasonably preventable this day and age. I observed band aids on her torso that were dated 10 days out. She was scheduled for a scan in a nearby hospital on a particular day and was dressed sitting in her wheelchair waiting. But no one came for her. After inquiring with her social worker who makes the daily rooster for patient appointments, did I learn the transport did not take place. Though the social worker believed she had in fact attended this appointment , it was clear that there was/is no follow up. We had to reschedule. Most shockingly, was receiving a call from my sister stating that a large naked man crawled into her bed one night pinning down her leg, she yelled for help and he had to be removed by staff. I contacted Hearthstone immediately; her story was verified by the social worker. I am my sisters P.O.A as she is not always cognitive of her health and surroundings. I was not contacted by Hearthstone about this event even though it warranted a visit by local law enforcement to get her statement and ask if she wanted to press charges, absolutely appalling! Depending on the staff on duty, we timed the average answer to her pushing her call light button up to 45 minutes. While there staff members (CNA's and nurses) that were very extremely considerate caring individuals showing my sister kindnesses, upper management had a nonchalant attitude when I brought up my legitimate concerns of my sisters well being.

Hearthstone of Northern Nevada
Offers Nursing Homes
5 Reviews

Reviews of Hearthstone of Northern Nevada
Nursing Home Reviews for Hearthstone of Northern Nevada
February 27, 2020
I am a friend or relative of a current/past resident
June 03, 2017
I visited this facility
Great staff, caring and passionate
May 21, 2017
I am a friend or relative of a current/past resident
My father in law is in hearthstone for the second time. I LOVE the staff. Any time there is even a slight change I get a call. Sometimes they are a little to quick to call but it's all for the best interest of the patient. I have a good rapport with all the staff. He's not the easiest patient, but they work very well with him.
January 12, 2014
I am a friend or relative of resident
My Mother was there almost two weeks after a fall. Her rehab was minimal and a waste of time. She said the care staff was fine. I found the office staff and social worker to be very unprofessional. I repeatedly called for information on my mothers care and was always routed to a voicemail. I never received a call back on any of my inquiries. When I did get to speak to the social worker, she was rude and condescending. I checked my mother out of that place early. They were able to place a call to report me to NV senior services but never could call me. Don't expect much if you go there. Showers are few and far between.
March 19, 2012
I am/was a resident of this facility
I was there after a total knee replacement surgery, for a period of 10 days. The Physical Therapy staff was very good but the rest was a nightmare. The care was not adequate at all. I was there for five days before I could get anyone to bring me towels for a shower. When I complained to staff, I was told I wouldn't be scheduled to shower for another two days. I insisted she bring me towels and was told she didn't know if there were any available. The food was so poor, half the time I couldn't tell what it was. The place smells of urine! The room I was in was not well ventilated. I ask staff to open the window a crack but she couldn't figure out how to slide the window and said she needed to call for an engineer. I got myself out of bed and opened it! Later, in the evening, I ask that the window be closed, again she couldn't figure how to slide it shut. Most staff did not speak English well enough to converse. Do not go there!
Services and Amenities of Hearthstone of Northern Nevada
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 295044
- Ownership Type: For Profit Limited Liability Company
- Date Certified: 10/01/2020
General
- Resident Capacity: 125
About Hearthstone of Northern Nevada
Hearthstone of Northern Nevada is a senior living provider in Sparks, Nevada that offers residents Nursing Homes. Contact Hearthstone of Northern Nevada for more details on services and rates.
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