Hearthstone of Northern Nevada

Great staff, caring and passionate

My father in law is in hearthstone for the second time. I LOVE the staff. Any time there is even a slight change I get a call. Sometimes they are a little to quick to call but it's all for the best interest of the patient. I have a good rapport with all the staff. He's not the easiest patient, but they work very well with him.

My Mother was there almost two weeks after a fall. Her rehab was minimal and a waste of time. She said the care staff was fine. I found the office staff and social worker to be very unprofessional. I repeatedly called for information on my mothers care and was always routed to a voicemail. I never received a call back on any of my inquiries. When I did get to speak to the social worker, she was rude and condescending. I checked my mother out of that place early. They were able to place a call to report me to NV senior services but never could call me. Don't expect much if you go there. Showers are few and far between.

I was there after a total knee replacement surgery, for a period of 10 days. The Physical Therapy staff was very good but the rest was a nightmare. The care was not adequate at all. I was there for five days before I could get anyone to bring me towels for a shower. When I complained to staff, I was told I wouldn't be scheduled to shower for another two days. I insisted she bring me towels and was told she didn't know if there were any available. The food was so poor, half the time I couldn't tell what it was. The place smells of urine! The room I was in was not well ventilated. I ask staff to open the window a crack but she couldn't figure out how to slide the window and said she needed to call for an engineer. I got myself out of bed and opened it! Later, in the evening, I ask that the window be closed, again she couldn't figure how to slide it shut. Most staff did not speak English well enough to converse. Do not go there!