Brookdale Vista

My brother-in-law was at Brookdale Vista but he got out of the door and got down to the corner before they found him, so we brought him home because I didn't feel it was safe enough for him. There was an alarm, and it went off, but he still had time to walk down the path and down the sidewalk to the corner, which is busy. I felt like there wasn't anybody there. I wanted somebody to check on him because he had just moved in and I couldn't find anybody to ask. The people were nice, but of course with the virus it made it a little bit worse. It was a lovely place. I can't complain about it. He had a private room with his own shower, it was very nicely set up, and it had a nice patio out in the back. I just couldn't leave him there for fear of his safety. Had that not happened, it probably would've worked very well. They were very good about working with us because we're on a very limited budget. The girl that I worked with was very pleasant. What turned me off about them was I had already given them a check for $2,300 for the first month and when we moved him out I stopped payment on the check, but a week later they tried to cash it even though he had already gone home; that bothered me. I sent them a $500 check for the time he was there. I don't think they did a very good job of determining whether he needed memory care or just assisted care. They asked very few questions about him and I answered as best I could. The next morning when I went up there they had all the security people there and they said he needed memory care, which is $1,500 more. We couldn't afford that. They put him right next to the exit door and my daughter told them that was going to be a problem, but they said there was an alarm on it so if he tries to get out they would hear it. It's a beautiful place and the people were nice, but we had a bad experience that kind of turned me off. The thing that bothered me is when we moved him in there was nobody there to welcome us. They just said to my son-in-law and my grandson, "You have to go around the other way, you can't come through this way." That was the only contact we have with anyone at all the day we moved him in. He had lunch while we were there and he was eating it. He's not eating at home, so I assume the food is OK.

High turn over rate for staff. They look and act miserable. They didn't even celebrate Easter! We have been very disappointed.

My friend stayed at Brookdale Vista for over a month. The staff was friendly. His room was pretty homey and comfortable, but nothing extravagant. It was about the right size for someone who needs assistance, it had a nice big closet, the bathroom was easily accessible, and one window facing the yard. The dining area was nice, clean and inviting. They had some classes, movies, and sing-alongs.

We chose Brookdale Vista for my mother because of the cost and the size was just right for her. The staff seems to be doing a good job of taking care of her. The food is fine. She does the exercise program, shopping, and trips out.

We visited Brookdale Vista and it was very nice. In fact, they're driving out here to do an assessment to see if my father-in-law is eligible, and we're four hours from their community. The place was very clean, they're very professional, and I think the rooms are great. You have to provide your own bed, furniture, and whatnot, but the people were gracious and we liked what we saw. We had a lot of questions when we were in the meeting. They offered to serve us lunch, but we turned it down. The staff I met with has been very helpful. She always calls me back or picks up the phone when I call her.

I liked Brookdale Vista very much. The residents were all part of the immediate community, so it still seemed like the same community although they were in assisted living, which is nice. Very large rooms, very clean, and all the staff were very helpful, very kind, and considerate. It was very well-appointed.

Yesterday was my mom’s first day at Brookdale. Her room is spacious and clean. It has brand-new carpeting, which is very nice but it's thick and difficult for wheelchairs to get through. I wish it was more like laminate. Other than that, I was very pleased. The community is very clean. They have bingo, arts and crafts, and a nice fitness room where you can do stretches. All of the technicians, staff, and aides I’ve met are very helpful. The dining room is very clean.

Yesterday was my mom’s first day at Brookdale. Her room is spacious and cleanm and they did put brand new carpeting in which is very nice, but the carpeting is thick posh which is difficult for wheelchairs to get through. I wish it was more like laminate. But other than that ,I was very pleased. The community is very clean. They do have bingo, arts and crafts, and a fitness room where you can do stretching, and that’s nice. All the technicians and aides I’ve met are very helpful. The dining room is very clean, and the staff is very helpful.