Park Place Assisted Living

Hyer

It’s taken me a couple months to be able to write this review. I try to keep things positive however I would feel guilty not expressing my concerns about the quality of care being provided. My mother lived at Park Place Assisted Living for a couple years and things were great in the beginning but once COVID-19 hit everything changed. Park Place became more like a prison and less like a happy home. My mother felt so isolated, lonely and depressed and was starting to give up on life. It was heartbreaking. After they cut the hours of the staff the quality of the food got so bad I was having to drop off groceries for her at the front gate. I wouldn’t recommend moving anyone into Park Place Assisted Living until they make changes and start caring about the residents. In the end they didn’t care about my mother. All they cared about was making money.

Provider Response

Carmel

I did an in-person tour of Park Place Assisted Living. I thought it was terrific. My hesitation was that it did not have memory care. The staff seemed very positive and very professional. I saw a couple of the rooms, they were very small, and so for an elderly person that is gonna mingle and interact I think that's fine, but someone who's gonna be in their room a whole lot like my mother, I think it seemed a little bit small there. There were outdoor gathering places for events like music, and there was an indoor recreation room. I was told about a musical performance that was held outside. I'm sure they had more. We didn't really talk about it. They have like little satellite areas, everything is on the ground floor, but there are different buildings which were nice, and it was very clean.

DR

My mother has been at Park Place Assisted Living for a very short time, but they have been extremely helpful. They're enthusiastic about what they do, and they've gone over the top to help us settle in and make sure that she has everything she needs. There are options, and there are events and activities that are suitable for everyone. She has to be quarantined for 14 days right now. As soon as that's done, hopefully, she'll integrate well into that, but they're very helpful, very warm, and welcoming. The administrator has been very helpful and appreciative and just making sure that we have everything we need for her to integrate, and going over the regulations. The nurse is awesome. We also got to meet the maintenance guy. The facility is beautiful, everything is clean and neat, the grounds are great, and the courtyard is awesome. The calendar of activities looked great, they have weekly and daily stuff, and special events monthly. I think it's gonna be fantastic.

Mileen

I have been a resident here at P.P. For 3 yeas. I absolutely love it I highly recommend it for anyone that is looking for good place to live. The staff is always very kind considerate loving the food is delightful and the activities are wonderful and therapy dogs are the best . I’m so very thankful I live here. I highly recommend this facility.

Provider Response

Darla

I loved Park Place Assisted Living and I didn't see anything wrong with it. It's just far from me personally. The staff was great, but the building was a little run-down because it's been there for a long time. However, I loved the idea that its three separate large homes, and they have ten residents per home. So it's like they're living in a home and not in a facility. I'm impressed with the place based on my visit. Each house had its own manager, caregiver, and personnel giving medication. The staff member I met was very nice and loves her patients; she's very caring. The only thing is the carpet needs to be changed in some rooms, the paint needs to be touched up, and the bathrooms need to be updated.

M.C.

Park Place was much smaller with a community room, and every building had a dining room. There were so many wheelchairs for a group of six people living in a house.

Reviewer

The apartments at Park Place Assisted Living were efficient, they were small. The staff was good. They have limited activities like arts and crafts, exercises, and outings. It has a different style. There are independent houses all around.

Nancy

We had a very nice visit at Park Place. Everyone was very helpful. It was a nice community that did not seem to fit what my mother needed. They showed us everything, like their barbecue area, their outdoor area, and their community center. I did not like that the food was not cooked there. It was cooked in another house and brought to each of the houses in a big warmer. I didn't like that the tables were covered with plastic. It helps keep everything clean, but it looked a little tacky. The rooms were smaller than the other places we looked at, and it would've really been much harder for her to get around. The staff was excellent.

labarr

My siblings and I are so glad that we found Park Place for our mother, who needed a higher level of care after breaking her hip. The staff takes such good care of her, and she feels at home and well taken care of. Her room is beautiful and filled with light. She also said she really likes the food. They also do an amazing job of coordinating care for doctors appointments and medications and such. We are all very grateful that we can rest assured that she is in such good hands.

Joseph857702

My cousin was in Park Place, and it was a really good experience. She had a studio, and it was good. The staff was very good. They had arts, they had transportation to functions in town, and they also had a stylist that would come in. The food was really good from what I heard, and it was most reasonably priced.

Joe235031

Park Place is a beautiful community. It is some place that I would very much like to move one of my clients into. There are individual units. There’s both assisted and independent living. It’s really very nice. I was very impressed. The rooms are not huge, but they’re very nice. There are lots of activities for the residents. I was very impressed overall by that. There’s quite a few activities and things of that nature. It was all very impressive.

Stefany411053

My least favorite was Park Place. It was more designed to be like a home environment, so there are different homes on the property. You might have anywhere from 5 to 7 people living in the home. They have their own room, and then they share a common area and a common eating area. Some people get overwhelmed with bigger situations. My mom’s personality is that it is too close to quarters with people she may or may not like, and she doesn’t want to live with 5 other people. It is just not her personality. The eating area looked worn down like the table was covered with thick plastic stuff. It doesn’t have a very good look to it. What I did like about Park Place was they know their stuff. I sat there and talked to them for probably an hour and we discussed everything that my mom has been going through. They just seemed to have a really good handle on how to work with elderly people especially if the elderly person is difficult or they’re experiencing major depression or they’re hard to get along with – They really seemed to know their stuff. As far as the physical look and everything, it wasn’t that grand, but I think they could still take care of people pretty well.

Laura Q.

I cannot give Park Place Assisted Living a very good recommendation. It was extremely dark, the rooms were so small, and we were not impressed at all. We all met one of the staff members, and she was very nice, but the entire setup did not lend itself well to group activities, and it had narrow, dark hallways.

Provider Response

Anonymous014175

I like Park Place Assisted Living, but I don't like the idea that if they want to go to recreation, they have to go outside. I don't think that's particularly smart for old people. But one of the things I do like is they are willing to take people short-term -- like for a week at a time.

Sharon405174

I have my sister in Park Place, and I love it. It’s wonderful. They have all kinds of activities. They get really good meals. The staff is very friendly, very helpful, and love their jobs.

Barbara116253

I like Park Place Assisted Living because of its home-like setting. There are private rooms on each side of this house that are pretty sizable and have room for a bed and my mom's chair. She has a big bay window, so she can look outside and see people move around. The food is not that wonderful. They don’t have a chef on-duty right now, so the people that are doing the cooking arent't that knowledgeable about special diets.

Laura824678

Our tour of Park Place was very good. It was very nice and clean, and they had the right ratio of staff to the residents. It seemed like a good place. They said there were several activities for them to do every day, and sometimes they’d go on tours.

Mark844677

I placed my mom in Park Place about three weeks ago. It seems to be working out quite well. It's too early to tell conclusively, but so far, we're pleased. The staff is very friendly and knowledgeable. It has been a good experience. The rooms and apartments are fine and adequate. The food seems to be fine. The dining area is clean and nice.

memere90

It was a difficult decision having to move my 88 year old mother into an assisted living facility. Her dementia had gotten so bad it was no longer safe for her to be at home alone and the cost of 24/7 in-home care was more than we could afford. I did extensive research and toured many different assisted living facilities in the Reno area and decided on Park Place. I knew mom could easily find the dining area, would enjoy sitting on the porch enjoying the beautiful landscaping and taking short walks. However, most importantly I knew she would be safe. After a year at Park Place, mom became ill and was put on hospice care. I am grateful she was able to stay at Park Place during this time. It is not easy losing your mother and since my siblings lived out of town, the staff at Park Place became my extended family during this difficult time. The Executive Director of Park Place was kind enough to play the guitar and sing to mom while she was in a coma, hoping she could hear the music. I will never forget the kindness shown to me by the staff at Park Place but more importantly the loving and compassionate care mom received while she was there.

Anonymous114827050

My great-aunt is at Park Place. I think half of the staff goes there because of their paycheck, and the other half really love their job and do an outstanding job. The room is adequate. Any needs that my great-aunt has as far as a hospital bed or a different type of chair, they have been really good at helping me facilitate that and make it happen. I've been pleased with that. My aunt likes the food. It seems to be fine. I would recommend this facility to others.

Caring112787750

The staff seemed extremely energetic and interested at Park Place. It’s divided into smaller housing units which can be distinguished from the other one. It’s a little different concept from larger size communities. The dining area is different for each unit. I was impressed with the energy of the activities people.

Caring111863350

I visited Park Place Assisted Living, and it seemed fine. The rooms looked comfortable. The staff who accommodated me seemed friendly and knowledgeable.

Provider Response

Dani1

My dad is in Park Place. This is a well kept and clean place. It also has a positive environment. It is nice because it is not one big cottage; there are five small houses. The staff is very kind and polite. They took care of my dad through a cataract surgery and that was very helpful. They provide three meals a day plus a snack. They also provide transportation to and from doctor's appointments. As far as activities, they do field trips and they would take them out to lunches, senior center, etc.

Tammy6

I did place my dad in an assisted living facility at Park Place. They have a great staff. What I have seen when I went there, I really liked. I've eaten there and I think their food is fine. Overall, we're happy with this facility. My dad's stay there seems to be going well.