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  4. Brookdale Reno

Brookdale Reno Reno, NV

Offers Memory Care

9 Reviews
3105 Plumas Street, Reno, NV 89509
Call (775) 828-5000
Brookdale Reno (775) 828-5000
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Reviews of Brookdale Reno

9 Reviews Write a review
Food
(2 Reviews)
Staff
(5 Reviews)
Facility
(4 Reviews)
Activities
(2 Reviews)
Value
(2 Reviews)

Memory Care Reviews for Brookdale Reno

March 23, 2022

By Scoop61

I am a friend or relative of a current/past resident

This place a money taker I would not recommend it to anyone. My Dad only stayed here for two months. This facility was the only option for my Dad at the time. Some of Staff members were very rude to me and even ignore the residents while I would visit my dad. So I wonder what they were doing the same to my father after I would leave. My Dad’s room was dirty and had a bad order had to ask them to clean his room. When we would arrive on many occasion they would with just his Depends on with no PJ’s or Sweat pants on. His cloths would be soiled with yesterday food stains. I would not recommend Brookdale Senior Living even if it was the last care facility on Earth. We as a family decided to pull Dad from Brookdale Senior Living, Reno ASAP. And took him home and hired a Private in home care. Hospices provided him a bed, bed tray, radio and more. But best believe they there billing department made sure the bill/invoice was sent timely as a money taker.

Provider Response

Thank you for taking the time to provide us with your feedback. We have shared it with our management team.

December 04, 2021

By Don

I visited this facility

I toured Brookdale Reno. In comparing it to the place we chose, this was more clinical and it was not as updated of a place. The staff and everybody seemed kind and it seemed like a decent place, and they had talked about some of the activities. To me, it was more corporate while the other place was family-owned. The rooms were small, which they said they don't want the residents to spend time there. They want them out in the other areas during the day. But they were small areas, they had an armoire. We were restricted on what we could and could not look at because of COVID, so when we walked through, we had to stay away from residents. I chose the other place because I felt like it was a more modern, clean, family atmosphere while Brookdale just seem to be a little bit older and just seemed more institutional. There seemed to be a lot of sitting areas.

April 04, 2021

By J.H.

I visited this facility

Brookdale Reno was fine, and they were very accommodating. With COVID going on, we didn't really get a chance to see too many of the amenities. They have unlocked doors that go out to an outside, fenced area, and I like that, because my dad likes to walk around outside. We saw their dining hall, their little community room, and the TV room, and that was nice.

August 31, 2018

By PG

I visited this facility

I went to Brookdale Reno. The furnishings made you feel like you were visiting a grandma's house. Everything was somewhat outdated. For some people, that would work out well, but for others it might not work out too well. For our particular circumstance, we found out that my mom wasn't quite ready for the level of care that they offered.

February 03, 2018

By Joshua Davis

I am a friend or relative of a current/past resident

I have visited a friends mother half a dozen times maybe over the past year and have had similar experience each time. Her mom is dirty & her room stinks, her teeth are in such bad condition that my friend has now started to take her mother to the dentist monthly to get her teeth cleaned. The majority of the staff interact with each other but ignore the residents, and the last time I visited I wanted to speak with a manager regarding these issues and I was sent to a staff member they refer to as a medical technician and when I finally found the girl she was outside playing basketball with a member of The Care staff. Just recently I have started to look for a place for my own father and decided that I wouldn't put him in Brookdale even if it was the last care facility on Earth.

Provider Response

We appreciate you sharing your feedback. We would like to assure you the safety and well-being of our residents is our top priority and we have shared your concerns with our management team for review.

May 10, 2016

By Caring GranddaughterCQNBM

I visited this facility

We walked around Brookdale and I think I only saw one caregiver for the four wings. Their attitudes were positive. They said that they had activities, but they didn’t get into the kinds of activities. The rooms are very cute, but one of the downfalls is that the shower for the residents is outside of the room. Everybody showers in the same shower in the hallway. If they’re taking the residents outside of the room to shower, then through the hallway back to the room, they’re going to get cold. Brookdale was expensive. The residents were allowed to go outside and walk around, but everything was fenced in. They had a car out there, too, so the elderly people could still get in that car and feel like they’re driving. That’s one nice thing that they have there for the elderly. They could improve on cleanliness and having more caregivers. Maybe they were busy cleaning something, and that’s why I didn’t see them, but I was looking for them. And there isn't carpet anywhere; it is all hardwood floor, which worries me. If they fall down, they’re going to hit the hard floor.

Provider Response

Thank you for taking the time to visit and provide feedback. We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.

April 03, 2015

By Unacceptable facility

I visited this facility

I urge anyone reviewing care for a loved one to do the research and to look for current dates for any positive reviews. Nothing recent! All down hill and continuing to worsen. Presently, I can without exception express that this facility and administration is the worst example of elder care for our loved ones and should be shut down. I did my research when making the difficult decision to put my loved one in their care. At the time they were an acceptable A rating and within 3 months went to a C rating with constant turnover, poor operations, and poor staff morale.... all translating into poor care due to dishonest administrators including the present head nurse. Resident to staff ratio is not what administrators claimed it to be and were informed of it on several occasions without concern. In addition, to reading reviews please do the research and review complaints submitted to the state. Not for your loved one!

Provider Response

We appreciate you sharing your concerns with us. Please be assured the safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their loved ones. We would welcome an opportunity to discuss it with you personally and hope you will call us at 877-400-5296.

August 30, 2014

By Dorothy42

I visited this facility

We were able to visit and it is a nice place. It seemed clean to me as well. The staff were all friendly and knowledgeable, and they knew what they had to do, so they were fine. I was able to look at their activities and they were fine as well. They have exercise, card games, TV room, arts and crafts too.

February 27, 2012

By Caring500508

I visited this facility

I am still actively researching facilities in the area for the care of my wife. I did the tour the staff was knowledgeable and friendly. It was was a nice facility. I would recommend this facility to anyone.
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Services and Amenities of Brookdale Reno

Room and housing options

  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

General

  • Minimum Age: 65
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About Brookdale Reno

brookdale.com

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.

What Makes Us Special

Our senior community is designed with four memory care "neighborhoods," each with 13 small private studio apartments. Most have views of the courtyard; some with views of the golf course. Each apartment includes a bathroom (no shower for safety reasons), cable access, individually controlled temperature and air conditioning and emergency call buttons. The rooms are small and intimate. Residents are welcome to create their own personal space by decorating their studios anyway they wish. They also have full access to the neighborhood's own living room area, dining room and kitchen and can wander into the other three neighborhoods whenever they wish. In the center of the community is our Town Square, with a wellness center, private dining room, group activities room, a beauty salon, and our community center. The Town Square offers many large windows looking out onto the secured courtyard area. Each neighborhood entrance is located in the Town Square and offers a sitting area with something different that invites engagement - a beautiful fish tank, a piano, a slot machine and in another, stuffed animals and a dollhouse. This is very much a place for residents to observe the world around them, just like if they were in the park, sitting on a bench. This unique set up - with small private rooms, individual neighborhoods and a central Town Square - creates the feeling of a small community within a town and gives residents the personal space they need, while encouraging them to engage with others. Visitors also often remark upon how cheerful, bright and clean our community is.

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Brookdale Reno


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