The Manor of Novi

Yoga Mark

I would highly recommend NOT sending your loved one to this facility. You can't visit without an appointment, OK I get it COVID. They don't answer their phones, took no information when patient was admitted, when we did get to talk to someone contradicted themselves. Their excuse...it's a holiday weekend. RUN AWAY from this place!! We already transferred our family member outta this place!!

lybm

Everyone is very kind and helpful.

sisterbird

never going back. found the nursing assistants to be impatient and mean, not to mention a little rougher than they needed to be. the fact that they had almost all of the help in the dining room at mealtime is definitely a sign they are understaffed. tolerable, but not worth the time spent there. therapy staff very pleasant and helpful. got great therapy while i was there.

family friend

Once I got to the facility i was pleased to see the outside. Was clean and neat. However, once i got inside this is where things got a little skeptical. The smell was putrid. The patients were all over. It also seemed short of staff. The attitudes of the nurses were umm not friendly at all..each nurse seemed to busy or extremely agitated to even answer simple questions, things that were very pertinant to the patient. I also observed that patients that needed more assistance seemed to not be looked after as they should or checked upon. Manor of novi could be a good place but major changes need to be made to staff.

FrancesW1

The staff of The Manor of Novi was good and the people I interacted were great. I would highly recommend the hospice care. It was fantastic. My brother looked forward to them coming because he could ask them to bring him something and they would bring it. The majority of the nurses had a lot of compassion for him. He was a very difficult person, but they were able to work around him. And that is one of the things that I really liked about them. They would also alert me immediately when he had fallen out of bed. They were always in communication with me on different things. My brother passed, but I cannot thank the Manor of Novi enough for taking care of my him.

HazeChiri

The manor of Novi is a great senior care home for the elderly. All the facilities, beds, and rooms are very clean. The residents are treated very kindly and with a lot of patience from the employees. They have many recreational activities available for the residents each month such as egg tosses, movie outings, mall outings, trips to the casino, and many more. They even have events every year for the residents to enjoy such as the fashion show, where the residents can dress up, and dressing up in costumes every Halloween. Meals are provided in a timely manner and those who need help with being fed are assisted. Overall, the staff is very friendly and all clothes, bibs, pads, and bedsheets are washed everyday. The staff is very friendly and it is a great place to stay.