Aria Nursing & Rehab

SoLoved2002

I recently had a family member staying here and they were so grateful of the staff. The nursing staff as well as the CNA's were phenomenal. My family member was on the first floor for their stay but was taken to the 2nd floor for activities with the help of the activity staff. Out only concern was when it came to discharging. The Social Service lady, Christy, was so horrible. We knew for a week family member was discharging and she did not do anything until the day before her discharge. Talking with her so was frustrating. She failed on so many levels and did not return numerous calls left on her voicemail. I talked to her assistant (I do not remember her name) one time and she was so helpful in providing some basic information a few days before discharge such as date and medical equipment that was going to be needed. Still no call-backs from the manager. The day of discharge she was in meetings and unable to come and speak to us. If your loved one does not need complex after care this may be the place for you, however, if you need and want assistance and information with discharge, please consider staying somewhere else.

Jodi

We've chosen Aria Nursing & Rehab for mom. Overall, it's OK. There may be a little understaffing but that's to be expected during the pandemic. Other than that, it seems alright. She didn't have any complaints about the food. Her legs broke, so she really can't do anything, but I know they have activities because she says she can hear them playing in the activity room. She's in the rehab part. The only problem that I had was getting through to her. We had to buy her a cell phone because they don't have phones in the room and if I had to leave a message or something like that for her, it took a pretty good amount of time to get her the message and for her to get back with me.