Burcham Hills

As a dietetic intern, I had the opportunity to work with the hospitality staff for my food service rotation. Right off the bat, I was thoroughly impressed with how the staff held each other and their residents in a high regard. From my personal experience, I felt a strong sense of unity throughout the Burcham community especially within Hospitality team. Even when the team faced challenging situations, everyone displayed exceptional teamwork and supported one another. My favorite phrase that echoed throughout the time of my rotation (not only with the hospitality team but with everyone at Burcham) was, “What can I do for you today?”. In my opinion, this spoke to their professionalism and caring manner when taking care of the residents. Not only did they prioritize residents but they also strove for employee satisfaction. The staff’s hard work did not go unrecognized. I often experienced this with my preceptor, the Hospitality Director, who consistently listened to every resident and employee, acknowledged each of their concerns, and was open to answering questions. The skills I learned during my time here included teamwork, project management, how to work with other departments, and customer satisfaction. Not only did my rotation teach me the skills needed for my internship, but it also rewarded me with a valuable experience working in such an uplifting environment.

This was my first time in rehab, after a week in the hospital. The staff went out of thier way to make me feel comfortable and welcome. The rooms were kept very clean and the food was excellent.

I really liked Burcham Hills. It's beautiful, very clean, homey, and friendly. The staff during the tour was very personalized, very kind, considerate, and thorough. The dining area was very nice and more like restaurant style. It had very nice windows, and you can look out and see the gardens. They have a computer room, workout room, salon, and a lot of day activities.

My Mother was a resident at Burcham Hills for over 5 years until her passing March 2017. As I visited her almost every single day during those years, I can attest to the fact that she was very happy, received extremely good care from all staff, loved the food and thoroughly enjoyed the friendships she established. She loved the tremendous variety of recreation in which she participated at every opportunity; both within Burcham and on various trips to local establishments and events. Throughout her time there she participated in the FIT program which helped strengthened her muscles to keep her on her feet. She also took advantage of Burcham driving her to doctor and dentist appointments at no charge. All along, but especially during our mother's last couple weeks of life, the Burcham Community (management and staff) as a whole were unbelievably supportive of not only my mother but our family. There is so very many special things to say about Burcham as a place where anyone would want their parent to reside. Our mother mostly lived in the Resident Center - Assisted LIving but also was in memory care and in Burcham's rehab center several times over the years. In all cases, I found management - including the Executive DIrector, all Administrators, Clinical Nursing Directors, and all department heads, ,to be very responsive and extremely approachable -- and they listened with heart. My sister and I have been so impressed with the care our mother received and how wonderful Burcham was to our family, that we now volunteer for events even though our mother has passed. Along with everything else that I grew to love about Burcham and staff, I realized that Burcham was the only place (that I know of) where my mother could have all levels of care as needed without leaving the building as they offer independent, assisted living, memory care, skilled nursing, and rehab. It truly is a great "Community". I can say all of these positive things about Burcham as I am a former nursing home administrator, social worker and school teacher.