Bickford of West Lansing

Offers Assisted Living and Memory Care

17 Reviews

2016

$$$

6429 Earlington Lane

Lansing

48917

Bickford of West Lansing

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4.2 17

KT 2021-09-22 The staff at Bickford of West Lansing is very friendly and caring. Their meal plans are a lot of variety and have a lot of good options for their clients. The rooms are primarily efficiencies. Some of them have an L shape, but there is not a lot of privacy; they don't have separate bedrooms and separate living areas, which is all the order of efficiencies. I saw some difficulty in having a television set because you would have to sacrifice some furniture. The staff was courteous, friendly, and appeared to be caring. The amenities appear to be very good, and the cost seems to be above some of the facilities that have a better setup. The cost I calculated would be $6,900. I visited this facility

5 3 1

Diane 2021-06-21 My mother moved into Bickford of West Lansing beginning of the month. She's in assisted living, and we like the privacy of the areas that they are in. They're set up more like little apartments versus a nursing home room or something along that line. They have a coffee bistro, a hair salon, a fitness center for physical therapy, and they could go and do their laundry if they were still capable in a community laundry room. It was the amenities that gave them still some independence that we liked. The staff is excellent. Everybody there is friendly, very welcoming, and helpful. We didn't meet anybody that wasn't that way. She seems pretty happy with the food. With Covid, they had to go into quarantine for two weeks, but now that they're back off their quarantine, they have great activities for them. Their pricing was comparable to other places, we just liked their setup better. I am a friend or relative of a current/past resident

5 5 1

dendts 2019-11-26 Residents are top priority. Activities are appropriate for all. Administrative staff are focused on interacting with the residents on a daily basis. Other

5 5 1

Lori F. 2019-11-25 Staff is excellent. Treats mom with love and respect. She's never in her room as she is always at activities I am a friend or relative of a current/past resident

5 5 1

C.W. 2019-08-24 We looked at Bickford of West Lansing but our mother didn't need that type of assistance. Still, I totally liked the place, but they sent flowers to my mother and it really creeped her out. So we had to start all over again. But initially we really liked it and liked the size of it. It was a very clean place and I liked the way it was organized into neighborhoods. So for residents with dementia, it's easy for them to understand where they live and what to do. They seemed overly concerned with their staff, and they seemed to engage with their seniors, but they seemed more engaged with their staff. They wanted to tell me about the amenities they have for their staff. They contacted my mother when I asked them not to. Their rooms were studio apartments, so they didn't have one- or two-bedrooms. We looked at their criteria for independent living versus assisted living or what they call enhanced living and memory care; we checked it all out. They have pretty much the same activities as other communities have. The day we were there they had a bus going to the fair, they also have television nights, and card nights. They have a great menu, and the dining area is like a restaurant where they choose their food. We didn't eat there but we saw the menu, which looked wonderful, and they made a point to tell us that it's all prepared there, so it's homemade. I visited this facility

5 4 1

Mary 2018-10-31 Bickford of West Lansing had a urine smell and there was no elevator. The staff wasn't that friendly. The amenities were average. There was a patio, but it's a non-smoking facility. The rooms were small. The dining area was in the middle of being renovated . They had exercises. It didn't seem like a very friendly place and it would be hard for the residents to get around if they were on the second floor, but the surroundings were nice. I visited this facility

5 2 1

Scott 2018-10-15 Bickford of West Lansing starts out at the assisted living level, so they don't have any independent living. They only have about 60 people, so that was automatically a no because my mom wants more people and she wants people that are better off. The community itself was really nice, although the rooms were too small. We saw studios and an extremely small 1-bedroom, which was another problem, but the facilities are nice and new-ish. I visited this facility

5 4 1

David 2017-08-23 Bickford of West Lansing was a two-story building, but Mom doesn’t like elevators, and she has a difficult time with stairs. The staff was very nice, though. They were renovating and adding another building for memory care. I liked the setup because there were three communities on each level and each community had its own recreation/dining room area. The grounds were very nice and very impressive, and it was located in a nice part of the town. I visited this facility

5 4 1

Mom's Happy 2016-11-15 My mom has happily resided at Ingham Regional Assisted living for the past two years. The staff genuinely cares about my mom from the Nurses to the Maintenance man. When I visit, I am updated on what's been going on with her and I feel reassured. I can sleep at night. I am a friend or relative of a current/past resident

5 5 1

Anonymous113289150 2015-09-30 Ingham Regional Assisted Living was poorly staffed. The place was beautiful. It was like a hotel. The food was very good. They had activities like bingo. My mom was there for not more than 24 hours. The staff was very good, but they did not staff them well enough. I visited this facility

5 3 1

Caring113243350 2015-09-25 My mother-in-law and father-in-law stayed at Ingham Regional Assisted Living. It's assisted living but they also had a nursing home in the same place. We ate there a few times and it was pretty good food. They took care of the the place. They had mail delivery and a barber there. They had a nice room with a microwave and TV. They had a place where everybody could see a big TV. I was impressed most with the care of the staff. I also liked that if you leave, you'd sign out and sign in because some people get out of those places and end up dying because they get lost somewhere. I am a friend or relative of a resident

5 5 1

Anonymous110934950 2015-07-20 We have visited Ingham Regional Assisted Living a couple of times, and it seems like a very nice place. It seems very warm, comfortable, inviting, and homey. The staff is very nice. The rooms and apartments are very spacious. They have physical therapy, birthday dinners, exercises, and bingo. I visited this facility

5 5 1

LovelyLady17 2014-07-31 We looked at Ingham Regional, and we liked it OK, but it has too many residents. The Ingham, I think, has 72 residents. It's a whole lot bigger. What I like about Ingham, is they have a call pendant; a pendant response alert system. Their transportation is cheaper if they have to be transported somewhere. They said that their care staff is all nursing students, then I said their turnover rate would be quite high, with the nursing students coming and going. The team leaders do stay a while, though. The rooms are small 1-rooms, like studios. They are all clean. Because they're in the same area, Ingham Regional would have been our second choice. I visited this facility

5 4 1

davisp 2021-12-09 Read the fine print. After a CNA care worker called me to tell me of my mom's passing. No one from administration reached out to give condolences or tell me the next steps. I had to call them and found out the daily full room rate would be charged until we had everything out of her room. The office manager told me the director would stop the December payment. But unfortunately the $8,900 was deducted. Telling me it will take up to 2 months to return funds. Care workers were great. Administrators brought down the star rating I am a friend or relative of a current/past resident

5 2 1

Sandi 2021-03-19 Bickford of West Lansing was very, very nice and very pleasant. The problem was that their rates would constantly increase as my husband needed more and more care. The Alzheimer's section was not as nice as their assisted living, but they have lovely choices of food. They can eat à la carte for every meal if they want to, and that was naturally attractive to my husband, but I decided against it simply because of the fact that they were going to be increasing the rates by day as you get more care. I knew I was going in at a fairly high cost. I visited this facility

5 5 1

Susan 2021-02-12 We were kind of leaning toward Bickford of West Lansing before we found the other place. But the other one was better in our price range and the rooms were a little bigger. We had the brochures, and we walked around the building. With Covid, we didn't really go in, we just looked through windows. I think we looked at both assisted living and memory care. The memory care was super tiny. The man we spoke with was very nice, knowledgeable, helpful, and accommodating. It was the price range and the size of the room that made the difference. We just kind of peeked into the windows. We kind of could look into the great room that they had and it was really pretty. They had a Christmas tree, and it looked very clean and well kept. From what we could see through the windows, everything looked clean and neat. I visited this facility

5 5 1

allenmm58 2019-11-26 When you visit any facility, be aware of how the staff interacts with the residents. My family knew that mom was loved and cared for every day. They came to the hospital during a recent stay, which warmed our hearts. Mom has passed and the staff has been nothing but professional, loving and supportive to our family. I am a friend or relative of a current/past resident

5 5 1

6429 Earlington Lane, Lansing, MI 48917

Call (800) 385-2527

2016

Bickford of West Lansing (800) 385-2527

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Reviews of Bickford of West Lansing

17 Reviews Write a review

Food

(5 Reviews)

Staff

(11 Reviews)

Facility

(11 Reviews)

Activities

(5 Reviews)

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(5 Reviews)

Assisted Living Reviews for Bickford of West Lansing

September 22, 2021

By KT

I visited this facility

The staff at Bickford of West Lansing is very friendly and caring. Their meal plans are a lot of variety and have a lot of good options for their clients. The rooms are primarily efficiencies. Some of them have an L shape, but there is not a lot of privacy; they don't have separate bedrooms and separate living areas, which is all the order of efficiencies. I saw some difficulty in having a television set because you would have to sacrifice some furniture. The staff was courteous, friendly, and appeared to be caring. The amenities appear to be very good, and the cost seems to be above some of the facilities that have a better setup. The cost I calculated would be $6,900.

Provider Response

Hello KT, we appreciate your candid feedback about our Branch. We are always looking for ways to grow and we appreciate your input.

June 21, 2021

By Diane

I am a friend or relative of a current/past resident

My mother moved into Bickford of West Lansing beginning of the month. She's in assisted living, and we like the privacy of the areas that they are in. They're set up more like little apartments versus a nursing home room or something along that line. They have a coffee bistro, a hair salon, a fitness center for physical therapy, and they could go and do their laundry if they were still capable in a community laundry room. It was the amenities that gave them still some independence that we liked. The staff is excellent. Everybody there is friendly, very welcoming, and helpful. We didn't meet anybody that wasn't that way. She seems pretty happy with the food. With Covid, they had to go into quarantine for two weeks, but now that they're back off their quarantine, they have great activities for them. Their pricing was comparable to other places, we just liked their setup better.

Provider Response

Hi Diane, I'm so happy to hear you feel this way about your mother’s time at Bickford of West Lansing. The feeling of home and being surrounded by family is always what we strive for! Thank you for sharing!

November 26, 2019

By dendts

Other

Residents are top priority. Activities are appropriate for all. Administrative staff are focused on interacting with the residents on a daily basis.

November 25, 2019

By Lori F.

I am a friend or relative of a current/past resident

Staff is excellent. Treats mom with love and respect. She's never in her room as she is always at activities

August 24, 2019

By C.W.

I visited this facility

We looked at Bickford of West Lansing but our mother didn't need that type of assistance. Still, I totally liked the place, but they sent flowers to my mother and it really creeped her out. So we had to start all over again. But initially we really liked it and liked the size of it. It was a very clean place and I liked the way it was organized into neighborhoods. So for residents with dementia, it's easy for them to understand where they live and what to do. They seemed overly concerned with their staff, and they seemed to engage with their seniors, but they seemed more engaged with their staff. They wanted to tell me about the amenities they have for their staff. They contacted my mother when I asked them not to. Their rooms were studio apartments, so they didn't have one- or two-bedrooms. We looked at their criteria for independent living versus assisted living or what they call enhanced living and memory care; we checked it all out. They have pretty much the same activities as other communities have. The day we were there they had a bus going to the fair, they also have television nights, and card nights. They have a great menu, and the dining area is like a restaurant where they choose their food. We didn't eat there but we saw the menu, which looked wonderful, and they made a point to tell us that it's all prepared there, so it's homemade.

October 31, 2018

By Mary

I visited this facility

Bickford of West Lansing had a urine smell and there was no elevator. The staff wasn't that friendly. The amenities were average. There was a patio, but it's a non-smoking facility. The rooms were small. The dining area was in the middle of being renovated . They had exercises. It didn't seem like a very friendly place and it would be hard for the residents to get around if they were on the second floor, but the surroundings were nice.

October 15, 2018

By Scott

I visited this facility

Bickford of West Lansing starts out at the assisted living level, so they don't have any independent living. They only have about 60 people, so that was automatically a no because my mom wants more people and she wants people that are better off. The community itself was really nice, although the rooms were too small. We saw studios and an extremely small 1-bedroom, which was another problem, but the facilities are nice and new-ish.

August 23, 2017

By David

I visited this facility

Bickford of West Lansing was a two-story building, but Mom doesn’t like elevators, and she has a difficult time with stairs. The staff was very nice, though. They were renovating and adding another building for memory care. I liked the setup because there were three communities on each level and each community had its own recreation/dining room area. The grounds were very nice and very impressive, and it was located in a nice part of the town.

November 15, 2016

By Mom's Happy

I am a friend or relative of a current/past resident

My mom has happily resided at Ingham Regional Assisted living for the past two years. The staff genuinely cares about my mom from the Nurses to the Maintenance man. When I visit, I am updated on what's been going on with her and I feel reassured. I can sleep at night.

September 30, 2015

By Anonymous113289150

I visited this facility

Ingham Regional Assisted Living was poorly staffed. The place was beautiful. It was like a hotel. The food was very good. They had activities like bingo. My mom was there for not more than 24 hours. The staff was very good, but they did not staff them well enough.

September 25, 2015

By Caring113243350

I am a friend or relative of a resident

My mother-in-law and father-in-law stayed at Ingham Regional Assisted Living. It's assisted living but they also had a nursing home in the same place. We ate there a few times and it was pretty good food. They took care of the the place. They had mail delivery and a barber there. They had a nice room with a microwave and TV. They had a place where everybody could see a big TV. I was impressed most with the care of the staff. I also liked that if you leave, you'd sign out and sign in because some people get out of those places and end up dying because they get lost somewhere.

July 20, 2015

By Anonymous110934950

I visited this facility

We have visited Ingham Regional Assisted Living a couple of times, and it seems like a very nice place. It seems very warm, comfortable, inviting, and homey. The staff is very nice. The rooms and apartments are very spacious. They have physical therapy, birthday dinners, exercises, and bingo.

July 31, 2014

By LovelyLady17

I visited this facility

We looked at Ingham Regional, and we liked it OK, but it has too many residents. The Ingham, I think, has 72 residents. It's a whole lot bigger. What I like about Ingham, is they have a call pendant; a pendant response alert system. Their transportation is cheaper if they have to be transported somewhere. They said that their care staff is all nursing students, then I said their turnover rate would be quite high, with the nursing students coming and going. The team leaders do stay a while, though. The rooms are small 1-rooms, like studios. They are all clean. Because they're in the same area, Ingham Regional would have been our second choice.

See all Assisted Living reviews (13)

Memory Care Reviews for Bickford of West Lansing

December 09, 2021

By davisp

I am a friend or relative of a current/past resident

Read the fine print. After a CNA care worker called me to tell me of my mom's passing. No one from administration reached out to give condolences or tell me the next steps. I had to call them and found out the daily full room rate would be charged until we had everything out of her room. The office manager told me the director would stop the December payment. But unfortunately the $8,900 was deducted. Telling me it will take up to 2 months to return funds. Care workers were great. Administrators brought down the star rating

Provider Response

Davisp, we are disappointed that we did not provide you with a good experience after your mom’s passing. Thank you for taking the time to let us know. Please contact us so we can follow up on your concerns. We look forward to hearing from you and appreciate your time.

March 19, 2021

By Sandi

I visited this facility

Bickford of West Lansing was very, very nice and very pleasant. The problem was that their rates would constantly increase as my husband needed more and more care. The Alzheimer's section was not as nice as their assisted living, but they have lovely choices of food. They can eat à la carte for every meal if they want to, and that was naturally attractive to my husband, but I decided against it simply because of the fact that they were going to be increasing the rates by day as you get more care. I knew I was going in at a fairly high cost.

February 12, 2021

By Susan

I visited this facility

We were kind of leaning toward Bickford of West Lansing before we found the other place. But the other one was better in our price range and the rooms were a little bigger. We had the brochures, and we walked around the building. With Covid, we didn't really go in, we just looked through windows. I think we looked at both assisted living and memory care. The memory care was super tiny. The man we spoke with was very nice, knowledgeable, helpful, and accommodating. It was the price range and the size of the room that made the difference. We just kind of peeked into the windows. We kind of could look into the great room that they had and it was really pretty. They had a Christmas tree, and it looked very clean and well kept. From what we could see through the windows, everything looked clean and neat.

November 26, 2019

By allenmm58

I am a friend or relative of a current/past resident

When you visit any facility, be aware of how the staff interacts with the residents. My family knew that mom was loved and cared for every day. They came to the hospital during a recent stay, which warmed our hearts. Mom has passed and the staff has been nothing but professional, loving and supportive to our family.

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Services and Amenities of Bickford of West Lansing

Costs

Rent Plus Care Fees
Entry Fee
Assisted Living Starting At: $3954/month
Memory Care Starting At: $3954/month

Room and housing options

1-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments

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Dining Room Shared Meals
Dining Extra: Restaurant Style Dining, Special Diets (Gluten Free, No Added Salt)

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English

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Resident Capacity: 72
Respite Care
Minimum Age: None
Pets: Yes

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About Bickford of West Lansing

We began our quest into senior living because of our love for our beloved mother, Mary Bickford, whose needs became too great for us to manage. As we researched senior living options, we were shocked at our findings. The options offered too much or too little — none met her needs and nothing felt like home. Since we couldn't find what we wanted, we decided to create what we needed. Our main desire was to create a place that helped her achieve an equivalent peace and happiness that she had earlier in her life.

We understand that selecting a senior living community for your loved one is one of the toughest decisions that you will ever face. We will work with you to ensure that the transition is as easy and comfortable as possible. Whether your loved one is at home, in the hospital or even in another state, we can work with your hospital, insurance company, and doctor to make your difficult decision easier on you and your family. Aging can be difficult — but we've also seen the beauty in aging. Our mother's happiness inspired us. We created Bickford for her and now we're devoted to serving yours. We look forward to meeting you soon.

Services

Personalized Care
Medication Assistance
Mobility Assistance
Memory Care
Health Care Coordination
Dining Experience
Socialization
Maintenance Free

Bickford of West Lansing

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