Randall Residence of Auburn Hills

Rosey1

I liked the fact that Harborchase of Auburn Hills was homey. They have the usual activities at this facility. The staff was excellent, friendly, and helpful. The rooms and the hallways were a good size, and they had a very nice dining room. The lady who showed me around insisted I join her for lunch. They have a very nice and varied menu with great food.

Barb35

I did visit HarborChase of Auburn Hills, and I did not like the place. It had a bad odor in certain places, and the manager who took me around didn’t have a complete set of keys, so there were places he could not get into. My impression was not a good one at all.

Caring110085750

HarborChase was fine. Their food was not spectacular, but it was fine; the dessert was delicious. I think they make the food bland because of people’s special needs. My mom has Alzheimer's, and the place was a little too advanced into where my mom would be. I didn’t like it as well as the other 3 places that I visited, but I think it’s because of the kind of facility that it is. The HarborChase environment was excellent as far as security. It was very homey-looking.

jitterbug123

This facility is okay, they seem to be trying to provide good care for all of the residents. They seem to be understaffed which makes me a little concerned for the safety of the residents. Also the staff is under paid which I believe doesn't allow them to acquire the most experienced caregivers. In my opinion they are really lacking in the activity area. The extent of the activities program seems to be sitting in a circle listening to a karaoke machine and eating snacks. During the warmer months they did take the residents out to movies or to restaurants, etc.

Anna18

I placed my son in HarborChase. He is 43 years old, and he has Huntington's disease. He needs to go back into a facility, but HarborChase won't take him anymore because he smokes. My first impression of this place was good. It was very good. It was very clean. There were very attentive people. There were no odors. As for their rooms, there were private rooms. There was one person or a couple in a room. Regarding activities, every time I was there, there were no activities. They told me that they would take them to the movies, though my son wasn't there that long, but in that time, they never took him to the movies or anything like that, but they told me that they did.

Caring69452250

HarborChase is a small facility so it worked well for my mom. There was a schedule every day, and they followed the activities such as bingo. They did a thing called reminiscing where they would sit and discuss their lives. I think there were 4 or 6 tables for each meal, so that was kind of a big deal like they sit around their meal tables for quite a while. Probably every week or two, there was an outing. They went to Culver’s for lunch. They had picnics. They went to cider mills in the fall. Once every week or two, they would bring in entertainment. They had family things like picnics and holiday parties. I also notice there was not a big turnover in the care staff. I was very impressed with the care workers. The every day people that mom dealt with were really good. It was interesting because they were the people that probably were the least appreciated and the least paid. They were really caring, and they would go out of their way. There was a big turnover of the administration. I felt like the administration there was a bit lacking. The upkeeping and cleanliness was very, very good. There was one maintenance man who was there all the time, and mom’s room was cleaned and vacuumed probably every other day. Her first impression when she walked in, she said it didn’t smell there. It’s very comfortable and very clean. I was very impressed.

midaughter

Not impressed. I would never recommend this facility!! Definitely seek other facilities. Safety is a huge issue, the home is Understaffed and staff changed weekly. Residents had alot of bruises and cuts. My father was sent to hospital several times a month and medicated unnecessarily!! He started in assisted living which is much cleaner and nicer than the other buildings. Personal items were always missing and they were not big on personal hygiene.

Caring67168350

I got a good impression of the people working in Harbor Chase. The manager was very nice. It was a very pretty place. The rooms were fairly big, but narrow. You can set up a sitting area and a bedroom. The rooms were designed so that all of them are situated in a circle; I suppose that’s why it's long and narrow. The food was pretty decent and better than most facilities. It was pretty expensive though.

GB Gal

I currently have a loved one at this facility. We feel so blessed to have found Harbor Chase of Auburn Hills. Actually, a doctor from a local hospital told us about Harbor Chase. Our loved one has been here 2 years and we have been more than happy here. The love and care received here has been wonderful, and the care managers are terrific. Each resident has their "issues" and the staff here knows their habits and quirks and they happily work with each one of them to make them comfortable, happy and well taken care of. They have made us feel like a part of their family. I highly recommend Harbor Chase to anyone looking for a facility for a loved one. Thank you Harbor Chase for all you do!

Joseph17

HarborChase was nice. It was like a high class hotel. But it was a bit expensive. The rooms were not very spacious. The staff was very nice and they treated us very well. I would recommend it to others, if they could afford it.

bre2123

The staff was worked rather hard, and I felt bad for them. It took them a long time to do mostly anything at all. The facility itself was quite clean, and tidy, but the workers were under-paid, and overworked. I enjoyed the company of the old people they were rather sweet, and friendly. Some of them were out of their heads at this point, but we all get to that point when we grow old. I enjoyed spending time there, and would go back if only to help the old people, and staff. I wouldn't recommend it for my family members though.

KRK188

Scary! No generator this past fall when power went out{10hrs without power}!Staff short{2 caregivers/20 residents, 1 caregiver/20 residents midnights{with 2 pages of cleaning chores},Food processed high in sodium,no water offered for hydration during day. Pest control in for ants numerous times, and now mice traps in one building. Unsafe,unclean,scary! Management offers nothing but excuses!!! Very disturbing!!!

Provider Response

bhecm

I visited many facilites before chosing this one for a relative. The staff and enviroment are safe and secure. They make the resident feel good and keep them comfortable. They check on the residents very often. I would highly recommend Harbor Chase to anyone with Alzheimer's or other memory issues.