Atria Woodbriar Park

Betty

The person who gave me the tour at Atria Woodbriar was very informative. She showed me two different units, one was lower-priced, and the other one was a little higher price. She talked about both of those and did a great job with it. The units were nice and clean too. The staff in the cafeteria seemed to be very nice. The units were close to the commune area, to the cafeteria area, and the eating area, so it seemed to have a very appropriate layout as well. The room was maybe not quite as big as a motel room, but they had a small walk-in closet and a pretty reasonable size bathroom. I didn't see too many staff. It was Linda who was taking me around and she was very pleasant. She said 'hi' to the residents and some of them responded. Their salon, barbershop, and pool areas looked clean and very nice. I didn't see any activities that day, but she explained that there were various activities for the people throughout the day and they were involved in different activities.

Susan

My aunt came to Atria Woodbriar after several years in another assisted living residence so we have some perspective . From day she was welcomed and well cared for by everyone. The executive director, James, is both personal and professional in his leadership of the Atria Family. My aunt was treated like a celebrity on her 100th birthday and everyday.

Provider Response

Harry

My wife is in the memory care unit, although she does not have a memory problem. She entered Atria Woodbriar in the end of August in 2019, that's all before the Corona virus began. The people working with the residents are excellent. I find that they give 110% every day and that's to everybody. I'm amazed at the dedication. I live only 4 miles from the place and so I've been able to be with my wife on a daily basis. I'm in there every day and since the virus, I'm in there 6 or 7 hours a day. I go in the afternoon and then I have dinner with her and put her to bed. After she's in bed and gone to sleep, I go home. When the virus appeared, Atria was very proactive and managed to put together a program or a protocol for themselves and that protocol hasn't changed. They did an excellent job at figuring out what they had to do. One of the things they did initially was they stopped visitors and then I did the window visit for about a week and that stopped working. I was trying to figure out some way to stay connected with my wife, so the problem was as a husband, I was not able to keep that, the protocol prevented that for relatives and so forth. So, I became the private duty caretaker for my wife, which I feel very fortunate. Atria's ability to think out of the box deserves great kudos. When this first came out, Atria took all of their office people who did not work with residents at all. Most of them were housed in an office building offsite, and they sent these people out to their various residents for 3-4 weeks in the very beginning of this and those people all worked on the floor with the residents. They didn't do paperwork there, they worked with the residents. I thought that was a brilliant move because a lot of changes had to take place. My wife never got Covid at the facility, so safety is a big issue there and remains a big issue. All the residents have been inoculated there, so that's a great start. Going back when we were first hearing about this, they were yards ahead of everybody else in how they responded. The first thing they did was they shut everybody down. They did not allow people to roam the building anymore. You went directly to where you're gonna work and that's where you work for the next few months, in fact for a year you're assigned at that one slot. For example, all their kitchens had their own entrance, so the cooks came in through their own entrance and never left the kitchen. The meals were picked up just outside the kitchen and then brought to the resident's room. Then, the kitchen people left by their entrance so they were not "in the building." Everything became very compartmentalized, which I think may be part of the success of that. I'm not 100% sure of this, but I think they actually maybe hired somebody or a position evolved which allowed families to sign up for Zoom time with the residents and this had to be done ahead. They had somebody who went around with a computer and went into the rooms with a computer at a certain time and then the families could connect with the residents. They had a person dedicated to this task. I made a couple of outside visits in the rain, but that's OK. I was in the building before the Covid, and I was in the building all during the Covid and the dedication that these people are giving to the people, not just my wife, I see it all the time, is amazing. When I became the caretaker for my wife, I've had dinner there every night and occasionally lunch. I've never been there for breakfast. There was a problem with the quality of food and so forth in the beginning of June or July, and there were also problems getting certain food and things like that, but that's gradually worked itself back. It's pretty close to where it was pre-pandemic. They have two choices every night and fish on the menu three times a week. The other meals could be a pasta, beef, chicken, or ham. They did a great job for all holidays, Thanksgiving, Christmas, Easter, definitely special meals. They have a swimming pool and the pool is kept at 86 degrees all the time. They closed the pool at one point because of Covid, and they have reopened it to the residents only three days a week. It's a good-sized pool. Activities are limited now and it's starting to loosen up, but prior to that, every morning, there was an activities director who came in and carried a book and it had all kinds of stuff which started a conversation. There was an exercise period there, and this whole thing took about an hour and 15 minutes of activity in the morning. There's a movie theater, a pool, social time, and a cafe that did operate pre-pandemic. I investigated two other places in depth before I chose Atria, and what I actually found was that on a weekly basis, the difference in money was less than $10 a week and the other two facilities that I looked at, neither of them had a swimming pool. Atria had just completed about two years earlier a complete redo of the facility. They practically tore the place down to the walls and then put everything back and they redid every bathroom, so every bathroom was handicap accessible and larger. I think you're getting a great value because the components are so good. Other places may supply you that thing for the same amount of money, but I don't know that you're gonna get quite that extra 10% on the care or the extra bit on the other parts. If anybody should ask me, I would definitely recommend the place.

Provider Response

Janice

I have been a resident of Atria Woodbriar Park for a number of years now, and I have been very happy with it. The people here are very nice and very caring, and most of the residents also seem to be quite nice. My unit is only one room, but it is quite large, and I have all my furniture here. It looks quite nice and it has a view out of the window of the pond. They have a swimming pool which many people use and I have not. The food is fine. I think we are looked after very carefully and they try to entertain us with the right thing, which is a hard thing to do for everybody sometimes. The people that work here are excellent. I'm quite comfortable here.

Provider Response

Darren

Atria Woodbriar Park has memory care and assisted living. My mom has end-stage dementia, she should have been in memory care but she was allowed to be in assisted living because we have private help for her, so Atria was very comfortable in monitoring our private-duty people and comfortable with her being in assisted living rather than memory care. She was there for a year, she is now home because she is in hospice, and we are on our last stage here, but we absolutely loved it at Atria Woodbriar. Had she not been so far along, we would have kept her there. She loved it, the activities were amazing, and it was a very warm, welcoming, and really pretty community. Everyone from maintenance to housekeeping to the wait staff in the kitchen knew her. They couldn't do enough to please you, they just went above and beyond. They bring her whatever she wanted, and even if it wasn't on the menu, they would make it. It was so wonderful and it was a great experience. Some communities when you talk to the director of sales or whatever, they really put out a whole show for you and they tell you what you're going to get and what your loved one is going to receive and the kind of the care, but Atria really walked the walk, they really lived up to everything that we thought and more. We had my mom in a different community, it didn't work and it didn't deliver what was said, until we moved her in Atria, and we were blown away like we just couldn't believe what they offered and delivered. The director of assisted living/memory care was amazing. He was emotional when we moved her back home, and that's how he is to every resident. It was so wonderful. He was responsive like I emailed him saying, 'Hey it looks like my mom is not participating? Is everything OK? Or how are her private-duty people getting along nicely with the other aides there?" and on the spot he got right back to me and said, 'let me look into that.' He really was very kind to our private-duty people, and you don't always find that in many communities. He was wonderful with them, and the attention to detail was extraordinary. I would say to my siblings that live out of state, 'It's never a situation that you want to be in for your loved one, but it was the best of this type of situation,' and we couldn't have asked for anything more. It was wonderful and really, really good. Also, it was a hard year last year, and my mom was there for all of last year and they were so good, and they were really protected. They are good in crises, they are good in the best of days, and they are just exceptional. I can't say enough good things about them. In the prior community, my mom wouldn't even leave her room, but in Atria, we would just say, 'Donna music time!' and she was in her wheelchair or in her walker, she was getting there, and she was clapping her hands. There were other Atria aides around encouraging the residents, and she had her own private help, but it's just an inclusive warm and not contrived community. It was just real, and she loved being there. We were so pleased to see her getting out of her room. There were some things that she couldn't take part of, but there was a full calendar. Seeing the calendar events, had she been more cognitively aware, she would have loved all of them but the ones that she could really participate in, she loved, and there were plenty of those for every range of ability. No one was exclusive. This was a very warm environment, and having experienced two different communities, this was by far, above and beyond what you would hope for when you place your loved one in a situation like that. Food was delish. I had dinner several times and it was really that good. The facility was beautiful and there was a beautiful indoor heated pool. They had beautiful rooms like a library, a card table, a TV room, and a fireplace, and it was really cozy and as cozy as you can make it. They had outings and all different kinds of card games like bridge, the music program was great where they had guest visitors or musicians singing, they even had service dogs come in which was great, and a little local farm brought in a baby goat, so they're really very creative about it. Value for money was incredible because where my mom was the first time, it was double what she paid at Atria. Now, she got a nice big room. We paid a little more because of that, but it was incredible value.

Provider Response

tmark

My dad stayed for close to 2.5 years. At first he was reluctant but once he settled in he loved it. He loved playing bingo and he loved his three sit down meals in the restaurant. The staff was extremely friendly to me and my family.

Reviewer

Atria Woodbriar is a very large community. They have assisted living and independent living. I haven't investigated the memory program there. I had friends that have been there, and they've all enjoyed it. They have three or four dining areas that were all very nice. The rooms were very nice as well. The staff was very pleasant. It's attractive to me because it's less than four miles away from my home. They had a swimming pool, library, meeting rooms, and a lot of activities. It's a very large complex.

Maddy335320

We visited Atria Woodbriar. Everything was lovely. The rooms were spacious, bright, and a nice size. My friend thought everything was very nice. I didn't have any complaints about any of it. Everybody was very friendly and helpful. We observed a couple of activities, and it looked like people were enoying themselves. They had a movie, an exercise class, and some painting going on that day. It looked like there were plenty of things to keep you busy.

Jeff088653

My father is at Atria Woodbriar. It's very nice, and it has everything that we need. They do a very good job. It reminds him of his home in Florida. His room is nice. He has his own living room, and it's like he's living back at home. The staff is very helpful.

Mike124361350

My mother is all set at Atria Woodbriar. It’s close to my home; I think it’s nicely landscaped and they have very nice people that take care of my mama. The food is good and everybody is polite. She goes on trips; if I am around, I take her to doctor’s appointments or they will take her. I will recommend it to anybody in this situation that I’ve come into.

Pamela27

My father is in Atria Woodbriar since November. The people are very friendly and very helpful. They are willing to do about anything. Maintenance comes down whenever he has a problem. It's the same people every day, they say hi, everybody has a smile, and the clients are all happy. It's just a very pleasant place. My father likes it here. We had a meal here, and it was excellent. They are doing renovation in which they had to move the kitchen down and my father is complaining that the food wasn't good. But it seems to have picked up. We look at the menu, and we always see something to eat. They have like lobster, mac and cheese, shrimp, and fish. It's a wide variety. But when he looks at the menu, he doesn't like it. He's 92; he complains. But the people are just really great.

Caring99004250

We loved Atria Woobriar; it’s a very nice place. The one thing that we didn’t like was the bedrooms; we saw they were not big enough for a double bed -- only for a queen size I think. We had to have our meals from menus which we don’t like at this point. It was very nicely maintained and pretty, and the staff was very nice. We couldn’t find a parking space as the parking lot was totally full when we visited.

Provider Response

Caring78805950

We have very mixed emotions about Atria. It’s a beautiful and clean facility. Unfortunately, since it’s a brand new facility, things are constantly breaking down, but their real issue is nobody there seems to listen to anybody. Residents have questions and complaints, etc., and they’re generally not addressed. They’ve been asking, since it opened almost a year now, to at least vary the menu a little bit, but they never vary. They always claimed that you can have anything you want to eat, but the menus are always the same. So it’s the little issues like that, and the messages that are left are not often passed on. The head nurse is very bad at returning calls, so it is to me a mixed emotion. The people are very nice and friendly. The aides are wonderful and everybody is very pleasant. It’s a nice place, but there are all of these underlying issues that don’t seem to be addressed and it’s very frustrating

Provider Response