Pleasant Bay Nursing & Rehabilitation Center
383 South Orleans Rd, Brewster, MA 02631
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$5,200
Reviews of Pleasant Bay Nursing & Rehabilitation Center in Brewster, Massachusetts
3.08
(12 reviews)
Facility
2.7
Staff
3.2
Food
2.6
Activities
2.6
Value
2.5
Saddened son
1
|
August 24, 2022
There are several people who work there who are caring and doing the best they can. However, the management is terrible. They are chronically understaffed. My mother had a broken foot from a wheelchair mishap, and it went unattended for days until my brother complained. The rooms are filthy. There were pine needles (from the Christmas tree I brought her which died from no watering) on her window for six months before they were finally cleaned up. (That is to illustrate how little attention is paid to these poor residents who in many cases (like my mother) are too physically impaired to do themselves. Most recently, she had an injury on her leg that was supposed to get cleaned and redressed daily. It was not. Three or four days later, it had festered into a bad infection. My mother had gone for rehab after surgery twice in the past, before Pleasant Bay Nursing and Rehab was bought by an investment company. The care has diminished since the takeover. What used to be a clean, lively facility has turned into a dirty, dark, depressing place where the few caring staff are overworked and new ways to cut costs are implemented weekly at the expense of the health, dignity and happiness of the residents. At one point, I had to bring the nursing home my own Hoyer Lift from my house, because they didn't have a working one at the facility to move non-ambulatory residents to and from bed.
J R C
3
|
August 16, 2022
The communication with the patient and proxy is severely lacking! There is a case manager assigned to coordinate the services provided to the inpatient. A weekly meeting is held with case mgr. and therapist. Patient or proxy are not allowed to attend so there is no input from the patient’s side. Details of meeting are sketchy at best. Three calls to the administrator have gone unanswered. Not happy about communication. J R Cavanaugh
allimist
1
|
August 8, 2022
Pleeeeease beware of this facility. There are no words to describe the horrific care. My father was left in bathrooms, ignored for hours waiting for assistance. Several time call me to come and help. Food was with held. Seizures from dehydration. Aids refused to give him their names. His roomate had so many bed sores. He needed a Hoya to be lifted.
ReviewerFC081021A
5
|
August 22, 2021
My father-in-law is at Pleasant Bay Nursing & Rehabilitation Center. It's a great group of professionals who came along fine and helped out my father-in-law to the point where he's sorry, he's leaving, which is amazing to me. He likes the food a lot. The staff is very friendly, very attentive, very patient, and very timely. You didn't have to wait, when you needed somebody, very long at all. The physical therapists were fantastic. The doctors were stretched and it might be because we had a couple of holidays while he was in there. The weekends are a bit slower. It's really good, but the facility is a little bit dated.
lilacs love
3
|
April 16, 2021
People seem nice and caring here BUT (1) You can never get your loved one on the phone- you have to call around in circles being connected to in the end a nurse station voicemail that no one ever calls you back on (2) Do not bring nice clothes in because they disappear- I’ve dropped off 3 bags of clothes and shoes for my mom and when I visit she has someone else’s clothes and shoes on! This is unacceptable. (3) I’m not updated on a regular basis about the health of my mom- I have to email the nursing manager 10 times before getting any response BUT after saying all this she seems ok and does not complain much about being there so I guess that’s what matter most. It’s not the best but not the worse .
mjkline
1
|
April 17, 2020
They seem really short staffed now and under a lot of stress. Treatments are done in groups, not individualized.
Provider Response
Anonymous1210
4
|
January 2, 2019
I moved to Pleasant Bay Nursing & Rehabilitation Center. It was disappointing to find out that the back-up generator doesn't cover all the areas. So far it's pretty good, and I've been here for a couple of years. The workforce is very good. They're better than any other place I've heard of. They do a lot of activities than what I care about. I've done a comparison on the prices, and I'm kind of satisfied with it.
Kurt3
4
|
July 20, 2014
The facility we found was The Woodlands at Pleasant Bay, and it's excellent. The people are very caring with the residents that are there. The residents themselves are very friendly. They created a culture where everybody seems to care about other people, so it has a very friendly atmosphere. If there is ever any issue, they call me. I think itÕs an excellent facility, and I am very glad that we placed my mother there. ItÕs a little bit pricey, but extremely good.
What you can do with Caring
Medicare
Health
1.0
Overall
1.0
Quality
3.0
Staff
3.0
About Pleasant Bay Nursing & Rehabilitation Center in Brewster, Massachusetts
Pleasant Bay Nursing & Rehabilitation Center is a Senior Living provider in Brewster, Massachusetts that offers residents Assisted Living, Adult Day Care, and Nursing Homes services. Contact Pleasant Bay Nursing & Rehabilitation Center for more details on services and rates.
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