Pleasant Bay Nursing & Rehabilitation Center

Chris McLaughlin

Our Mom was in Pleasant Bay for two years. If I were to list the complaints and concerns this would be far too long to read. And while there are some amazing people working there, social workers, some nurses, and a few CNA’s this place is poorly managed, families concerns are not properly addressed, follow through is abysmal and at the end of my mom’s life we couldn’t get a private room to have some privacy as our mom passed. Personal items went missing. We submitted the required paperwork for restitution and nothing happened. She was left for 2 days without getting changed. She needed special utensils to eat which only occasionally came with her meals. The morning she passed we finally got a private room only and thanks to the extraordinary efforts of one of their visiting nurses. It was devastating to watch her fail there. The rooms are too small, not wheelchair accessible, there’s no privacy whatsoever, call bells go unanswered, staff continually tell residents to “hurry up” “move faster” and “we’re short on staff” is there constant refrain. I watched a nurse take her arm and toss everything on my mom’s tray to make room for her meal. For months, and after our mom reported being punched four times in the back we were there almost every single day. We had to be. One day I had to beg for her to get constipation relief because she was in so much pain. I BEGGED. A heartfelt and constructive email to the COO rendered no response whatsoever. None. This company is devoid of integrity and compassion. Profits over people. Find another facility.

Saddened son

There are several people who work there who are caring and doing the best they can. However, the management is terrible. They are chronically understaffed. My mother had a broken foot from a wheelchair mishap, and it went unattended for days until my brother complained. The rooms are filthy. There were pine needles (from the Christmas tree I brought her which died from no watering) on her window for six months before they were finally cleaned up. (That is to illustrate how little attention is paid to these poor residents who in many cases (like my mother) are too physically impaired to do themselves. Most recently, she had an injury on her leg that was supposed to get cleaned and redressed daily. It was not. Three or four days later, it had festered into a bad infection. My mother had gone for rehab after surgery twice in the past, before Pleasant Bay Nursing and Rehab was bought by an investment company. The care has diminished since the takeover. What used to be a clean, lively facility has turned into a dirty, dark, depressing place where the few caring staff are overworked and new ways to cut costs are implemented weekly at the expense of the health, dignity and happiness of the residents. At one point, I had to bring the nursing home my own Hoyer Lift from my house, because they didn't have a working one at the facility to move non-ambulatory residents to and from bed.

J R C

The communication with the patient and proxy is severely lacking! There is a case manager assigned to coordinate the services provided to the inpatient. A weekly meeting is held with case mgr. and therapist. Patient or proxy are not allowed to attend so there is no input from the patient’s side. Details of meeting are sketchy at best. Three calls to the administrator have gone unanswered. Not happy about communication. J R Cavanaugh

allimist

Pleeeeease beware of this facility. There are no words to describe the horrific care. My father was left in bathrooms, ignored for hours waiting for assistance. Several time call me to come and help. Food was with held. Seizures from dehydration. Aids refused to give him their names. His roomate had so many bed sores. He needed a Hoya to be lifted.

ReviewerFC081021A

My father-in-law is at Pleasant Bay Nursing & Rehabilitation Center. It's a great group of professionals who came along fine and helped out my father-in-law to the point where he's sorry, he's leaving, which is amazing to me. He likes the food a lot. The staff is very friendly, very attentive, very patient, and very timely. You didn't have to wait, when you needed somebody, very long at all. The physical therapists were fantastic. The doctors were stretched and it might be because we had a couple of holidays while he was in there. The weekends are a bit slower. It's really good, but the facility is a little bit dated.

lilacs love

People seem nice and caring here BUT (1) You can never get your loved one on the phone- you have to call around in circles being connected to in the end a nurse station voicemail that no one ever calls you back on (2) Do not bring nice clothes in because they disappear- I’ve dropped off 3 bags of clothes and shoes for my mom and when I visit she has someone else’s clothes and shoes on! This is unacceptable. (3) I’m not updated on a regular basis about the health of my mom- I have to email the nursing manager 10 times before getting any response BUT after saying all this she seems ok and does not complain much about being there so I guess that’s what matter most. It’s not the best but not the worse .