Brightview Rolling Hills

Brightview Rolling Hills is a beautifully decorated facility. The apartments are nice, food and activities reasonably good. Unfortunately, I made the mistake of letting the beauty of the facility influence me into placing my loved one. Management and marketing did a good job of selling themselves as well, so I wasn’t prepared for the problems that arose almost immediately. Staffing levels are the minimum allowable by state regulations, and insufficient when residents with more significant needs are admitted. Safety was an ongoing issue for my parent and many others-frequent trips to the ER, hospitalizations for injuries of questionable etiology, lack of training for caregivers, etc. The Executive Director and Delegating Nurse talked a good story, but follow through and follow up were severely lacking. There is too much effort on covering their own behinds rather than putting resident safety first. Assisted living at Brightview is a gamble if your loved one has physical limitations, and even more so if they are unable to communicate effectively.

I fell in love with Brightview Rolling Hills. I've been dealing with them for a while. My long-term care has already checked them out, and they said it's an okay community. That's where I wanted to go. I love the place, they're excellent in terms of the residents, and they're nice. The apartments are nice too and a lot of them have little balconies. The dining area was excellent, with nice chairs, and their food was very good.