Brightview White Marsh

Dissatisfied_1

Early in 2015, Brightview White Marsh, along with four other facilities, were visited while looking for an assisted care facility for Mom. I was impressed with the appearance of Brightview White Marsh. The grounds were well cared for, the building was imposing and the staff members were friendly. The family made the decision to make this Moms new home. BAD DECISION. On the plus side, the food has been good and the common areas are maintained nicely. They planned to, and did, undertake major renovations throughout to this already attractive facility. We were lulled into our decision to go with Brightview by appearance only. If you or your loved ones are independent and require minimal assistance, this facility has real merits. They have a very nice dining room, large lounging area (I was impressed with the large fireplace, piano and comfy chairs), entertainment, activities, etc. However, if you require a higher degree of care, look elsewhere. Management oversight is virtually non-existent. Of the 9 senior staff members present when we entered the facility, only 4 remained when we left 18 months later (and some Director level positions had turned over more than once). Although the hallways and common areas were fresh and clean, the rooms of residents with incontinence issues always smelled strongly of urine and this was not only in our room. Complaints presented by various families, during the periodic evening meetings between the family and senior staff, went unaddressed. We frequently complained about the rough handling, lack of baths and lack of response to pendant calls. Mom frequently fell while transferring between bed & chair & wheelchair. She told the family that when she pushed the call button, no one showed up to help her. She is independent and we thought that she was being impatient. After being told that to resolve the falling problem we must hire a full time “sitter” for Mom that would cost in excess of $100,000/year ($25/hr. x 12 hrs./day x 365 days/yr.) plus expenses, we personally monitored the Brightview call response. We found that what Mom was telling us was true. There is no reason why it should take well in excess of 1 hour to respond to a pendant call or why a sufficient number of TRAINED RAs aren’t available at all times to attend to the needs of residents or why it takes a minimum of 2 persons to transfer her while the rehab facility that she was in a month before finally leaving Brightview only required one person and that person didn’t injure her. My initial series of complaints finally led to an investigation with dismissals and the hiring of additional staff, but the problem shortly reoccurred. We finally relocated Mom to a “home based” Assisted Living facility that houses a maximum of 15 residents per home. The care is outstanding, the facility is spotless without any displeasing odor and the residents are HAPPY. Mom is finally clean and well cared for.

Janet670441

I really liked Brightview. The only thing they didn't have was the respite facility where one could go in and have a 30-day trial, but I was very impressed with the overall appearance and the cleanliness of the facility. The staff was very good. I was very impressed with the people, and they seemed to be doing different things. It just seemed like a nice, polite place. They told me that they had a chef there that prepares food for the patients, and I would like that, too. They had a dining room and area where they do activities and crafts.

Caring6439

I visited Brightview White Marsh for my brother-in-law. This is close to my residence. That was a very nice facility but a bit more expensive. That would have been my second choice for him. The facility was very nice and clean. The staff seemed very nice too.

Tommy R.

the residents are taken care of. i wish there were more activities and music for the alzheimers residents.

maryjangel

Brightview Assisted Living is as it says "BRIGHT" you walk into a light filled spacious gathering area where the receptionist is always ready with a smile. Activities line the day and the facility is well kept inside and out. There is a Memory Care Unit, "Wellspring Village" where it is as bright and clean and friendly as the regular assisted living areas, only safer and no security bracelets on your loved one's ankle. Your loved one cannot slip out the front door, but can go out to a gated courtyard anytime. They have their own apartment not a shared bedroom space.. The employees are compassionate, friendly and helpful to the residents and their families. the facility is open 24/7 to family (you have to be buzzed in and out after 8pm)

Timothy Bull

Brightview is a very nice assisted living environment. The apartments are very well laid out and intuitive for the occupants. Although my father wasn't exactly happy with moving in here and wanted to be on his own he found the apartment very nice and easy to adjust to. The care givers are exceptionally warm and very friendly with the residents which also made it much easier for my father to acclimate. The care he has received at Brightview has been great and since they specialize in memory loss and dementia care it is exactly what my father needed. The nurses spend a good amount of the day with my father and check in on him throughout the night. If they think his situation is getting worse they make sure to get a doctor in to look at him.While he has his own apartment my father also has access to community areas where he can talk with others living there, play games or watch television. My father is never alone and that is important for him at this time.