Citadel of Northbrook

Steve2752

exceeded all expectations. From the moment we arrived, the staff was welcoming, compassionate, and genuinely attentive to every need. The facility itself is clean, well-maintained, and thoughtfully designed to create a comfortable and uplifting environment. The rooms are spacious, and the common areas feel warm and inviting rather than clinical. It truly makes a difference for both residents and visiting family members. What stood out the most was the level of care provided. The nursing staff is incredibly professional, knowledgeable, and patient. They take the time to explain everything clearly and ensure that residents feel respected and supported. The rehabilitation team is equally impressive—motivating, encouraging, and clearly dedicated to helping individuals regain strength and independence. Communication was excellent throughout the entire experience. We always felt informed and reassured, which brought a great sense of peace during what can often be a stressful time. Overall, I would highly recommend this facility to anyone in need of quality nursing care or rehabilitation services. The combination of skilled staff, a welcoming environment, and genuine compassion makes this a truly outstanding place. Five stars

Joanne

As you go into Citadel of Northbrook, it is an attractive and inviting place. Inside, it is very clean and very orderly. My husband was well taken care of physically. They were attentive to everything he needed. The room he had was quite nice. It had big windows. There were windows on the side. I was there every single day. There might have been one or two days in five weeks that I wasn't there. He was prescribed a couple of different medicines that I didn't know about. Nobody talked to me about it. As we were leaving, they said, "Oh, this was for diabetes, and here is another one for depression." Yes, he has diabetes, but they didn't talk to me about it. I thought that they should have explained it to me. The one for depression was OK. I knew we were going to do that. However, I asked three times for the psychiatrist to talk to me, and they never did.

Richard

My sister-in-law was at the Citadel of Northbrook for rehab. What I didn't like about Citadel was she went in feeling pretty good, and she came out with a blood infection. Without visiting, I didn't know actually what was going on. We just didn't like the idea that she wasn't getting the therapy she was supposed to be getting. The staff that we met in the front was pretty helpful. The staff over the phone when we wanted to talk to her was pretty bad. We just weren't getting the kind of help or communication we needed. She stayed there only because of the insurance. At the time when she was released from the hospital, that was the only place supposedly that would take her. The outside looked nice, clean, well kept, and orderly. All you could see was the outside. We weren't permitted to go beyond the reception. My sister-in-law did not like it.