Parkway Gardens

Lauren

My father is in Parkway Gardens. Some of the staff are great and go above and beyond, but some aren't the most enthusiastic people and not the most responsive, inviting, or welcoming. The response time on the call light isn't always immediate and they have had several problems with the call light system since my father was put into care. Some days, the food is just a plain sandwich and chips and very small portions. Other times, a lot of premade food like pizza or wings. There is a little patio he can go to and then a front porch. I chose this community because of the price and the nurse manager. They need to improve on the food and portion sizes, the responsiveness to the call light, and the hospitality of the staff. They promote cleaning services, but I've noticed the rooms don't get cleaned regularly. It's supposed to be assisted living, but they never remind him to brush his teeth or with personal care, he has to ask every time.

Carmen

I liked Parkway Gardens. It was very peaceful and very well-kept. Immediately, somebody showed up and she was very friendly. She was awesome and very helpful. She showed me everything in detail. I checked the dining area, and it was very nice. Everything was clean and organized.

Dennis

My mom was at Parkway Gardens. They have very caring staff. They got along very well with my mom and she with them. They provided activities, which she participated in, which were good because they got her out of her room. Even though sometimes she didn't want to, they encouraged her to participate in the activities, which was also good. They kept her room clean. She was in a room by herself. She had a TV, a telephone, a microwave, and a small fridge. It was nice. They had a dining area and an exercise area as well. The place was very clean. They were a very caring staff. When she had to go from assisted living to skilled nursing, we were disappointed. She had a severe memory problem and she was finally getting sort of adjusted there, and it was very disappointing because the staff were very good to her.

Georgette

My mother stayed at Parkway Gardens memory care for respite for a while. It's a very nice facility. As far as the facilities go, it's a little pricy, but the staff was very good. Of course, they're experiencing the same problems as everybody else is having with staffing, but for those that were there, it was very good. They had great activities for them. The food was as well as it could be. It was overall a nice place. They come to the dining table and eat together. There were three meals a day, breakfast, lunch, and dinner. The activities were very well coordinated because they had a great activities director. She made sure she recognized everything. Whatever they were celebrating, she made sure they were celebrated to the highest. Even in the midst of COVID, they were able to take small groups on outings, so that was refreshing for the residents there. They do the laundry. She was in a private room. Everything was there for her. We were there pretty much every day, but she was well taken care of. There was a beauty salon area, but due to COVID, all the staff was not there. One of the young ladies took it upon herself to go ahead, to make sure mom washed her hair. I can only speak for my mom. My mom was getting her hair rolled every night. When we weren't there to do it, somebody made sure that her hair was manicured during the night so she can look cute the next day. She's in a studio. The bathroom was there and you could set a little living room area up as well as the bedroom area, but it's just one big room. Food choices were not the best, but they were working on it.

Sandra

My mother is in assisted living at Parkway Gardens Senior Living. They have a very nice facility. They have the assisted living building in the front, and Arbors memory care (which is a separate building) in the back. They have all the amenities and really nice rooms. Our biggest problem with them was their inability to follow through with a lot of things that they say they were going to do. They were having a lot of trouble with keeping employees. In the last month, it has changed to new management and the facility itself. Things are running a lot better. They're still working out the bugs, and they just started up activities again.

Julia

My mom is at Parkway Gardens. It has been an adjustment, but I think that adjustment is primarily because she didn't want to have to go into assisted living, and because she liked the place where she was living. It's a fine place given what she can afford, but I just think that she is not going to be happy, no matter where she is. She doesn't like the food but she has a physical condition that makes it really hard for her to eat. Food is about average and nothing special. It's a really nice facility, and it is also very small, which is part of the reason why we chose it. They have activities but she does not participate. She is also legally blind, and so she doesn't like to go to those.