Brookdale Des Plaines

Offers Assisted Living and Independent Living

44 Reviews
800 South River Rd, Des Plaines, IL 60016
Call (800) 385-2527
Brookdale Des Plaines (800) 385-2527

Reviews of Brookdale Des Plaines

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Assisted Living Reviews for Brookdale Des Plaines

March 29, 2019

By Donna

I am a friend or relative of a current/past resident

Brookdale Des Plaines appears to be very good. It's fine working with the staff, and initially when my mother moved in everyone was very helpful with her transition. They have a variety of different rooms. They have studios, my mother has a one-bedroom apartment with a kitchen, a living area, her bedroom, and good closet space. She also has a storage locker down the hall. They went on an outside outing yesterday, and also have bingo, movies, games, church services and a swimming pool. It's pretty well-rounded. The staff members I encountered were very nice. The food isn't home-cooking but there's variety. There is good security in this community, and I think that's important.

May 22, 2018

By Tammy

I visited this facility

I liked Brookdale Des Plaines very much. The person who showed me around was very thorough. It met all of what my mother-in-law would need. They seemed flexible as far as what she would need. It just seemed like a really good facility. They don't have memory care. They just have the assisted living portion and independent living. If their residents get to the point of where they're near end-of-life, they bring in hospice. They don't have to transfer out. The train stops right in front of Brookdale. They have shuttles that go to various community activities or events like plays, shopping trips, and church services, and they have in-house activities. The day I was there, they were having an Easter event. They have pet visits and some residents have small dogs. They have a salon and they have people that play card games. There's an art studio and outdoor gardening in the summertime.

February 15, 2016

By William119067550

I visited this facility

Brookdale Des Plaines was a beautiful, wonderful facility, and we were both impressed. It had a nice dining room and lobby when you walk in. Everything looked brand new and well maintained. We liked the people, and it had a good location in the center of Desplains. The rooms were fine, but it felt a little uncomfortable because it was a large facility. The building was so big, and the halls were very long. The price seemed reasonable and within budget.

October 27, 2015

By Caring Son12

I am a friend or relative of a resident

My mother-in-law lives in Brookdale Des Plaines (formerly Heritage of Des Plaines). It is very nice, and they have good food. She got a nice studio apartment. They do bingo, card games, pool, and pinochle, and they have trips to different things around the city. She's happy with the place.

August 21, 2015

By Tiffany13

I visited this facility

We had a very nice tour at Brookdale Des Plaines. It was complete, and they answered my questions. They were very helpful. I visited different rooms, and they were very nice. It was neat and clean. They were nicer compared to where my parents are staying right now, but it also costs a lot.

May 04, 2015

By Caring105866250

I visited this facility

Brookdale Des Plaines might be fine for some people, but it was not a fit for my mom. The staff was very nice. Everybody was very nice and accommodating. I just think it was not for my mom. It is basically the setup and because it is too big for my mom. For me, it is more of a nursing home setting.

Provider Response

Thank you for taking the time to visit and share your feedback. We are sorry to hear the community was not a good fit for your mother. We do have several other communities in the area that may better fit your mother's needs, and hope you will call us at 855-444-7658 to learn more our community options.

January 15, 2015

By Caring99988650

I visited this facility

Brookdale Des Plaines was a warm and friendly environment. I was so impressed with the people there. It was just great. In fact, I went there mid-October, and they invited me back for their Halloween party. I was impressed with the director because he was very much a part of the scene. He dressed up and interacted so nicely with the residents, and I got to see how they behaved. I was there in the early afternoon, and they would eat in the evening, but the staff actually made a special meal for me so I could see the kind of food they had, which again impressed me very much. I was also there for the afternoon program that the Activities Director was doing, and it was just wonderful. It was one from Grimms' Fairytales, and she talked like she was talking to adults. I got an extensive tour of the place. They have physical therapy, a swimming pool, an equipment room, and a physical therapist on the staff. One thing though was their studios were very small.

December 13, 2014

By Caring98880950

I visited this facility

I like Brookdale Des Plaines because it has a swimming pool right in the building. I am not a swimmer, but I have a lot of arthritis, and that would be a good way to do aerobics. They've got nice sized apartments -- the kind that I would be looking for -- and they are clean. The staff is friendly. They have good meals. They don't have any smelly people when you walk in the door. Their interior is beautiful.

September 23, 2014

By Tom94707150

I visited this facility

We did not have as thorough a visit at the Heritage as we did at the other one, but it was a much bigger place. Plus, they had a little more, like a swimming pool, a parking garage, and other things like that. The staff was very accommodating. They showed us around and explained everything, and they invited us back and to have a meal and bring our daughter along. There seemed to be more people in wheelchairs there than there were in the other place, but they have a continuous care unit here.

April 27, 2014

By Caring79695750

I visited this facility

Someone we personally knew recommended Heritage of Des Plaines. We were very pleased with everything. It was very clean and beautiful. The staff that showed us around was excellent, very friendly, and informative. They seemed very good and receptive with all of the guests they interacted with. The apartments were great. They were very nice, with spacious rooms with a nice kitchen, bathroom, and we would have chosen one with a balcony for my mom and dad. The food looked great. They had lots of activities. They had a swimming pool and a fitness center. They had bingo, movie nights, arts and crafts, and all sorts of things. If we ever had a need, or would be looking again, that was definitely our first choice.

November 27, 2013

By Ted1

I am a friend or relative of a resident

My dad moved in to Heritage of Des Plaines just about a month ago. The food is exceptional there. It's better than most of the restaurants around Chicago. You can have as much as you want. His doctor also goes to that facility and has many patients in there, so it's very convenient for them. It's also close to his home. The service is really good. They do his laundry and they clean his room. They do a nice thorough job cleaning. They have a wellness button there where the residents press the button at 10 o'clock and if they don’t press the button, they come in and check up on you. It's a caring place with very nice people.

August 27, 2013

By Martha14

I visited this facility

We went for a tour at Heritage and one staff, Mary Ellen, was wonderful. She was very helpful with giving information, suggestions, and advice. She is really the best. The place was very good. They have activities possible for my father. I think they have a doctor's office on the site. They seem they can offer a lot to my father. We were very happy with them.

July 12, 2013

By Susan64127150

I am a friend or relative of a resident

My parents stayed at Heritage of Des Plaines. We chose it because it seemed to have the amenities that my parents were interested in and it was in the right location. The price was also pretty comparable to the other facilities in the area. It was very workable, my parents could start with the independent living and chose from a menu of assisted living items that they needed but still stayed in the independent living area. Eventually, they could go into the assisted living facility if needed. The staff were very friendly and helpful. The place was very clean, well-kept and I considered it very fancy. My parents had one bedroom, bathroom, kitchen, living room and lots of closet. They also liked the food. There were different activities for the residents. They had an indoor pool, art room, physical therapy room, library, beauty shop, bank and snack bar. There were also rooms for movies, pool tables, puzzles and games, etc.

June 27, 2013

By Lawrence7

I am a friend or relative of a resident

I would recommend Heritage of Des Plaines to others because their staff was friendly, attentive and helpful and the surrounding area was clean.

August 27, 2012

By Chloe S.

I am a friend or relative of a resident

A close friend of my family was staying at this facility and I frequently visited her here. She has been to plenty of assisted living homes and seemed to like this one the best. She had a private bathroom and bedroom, but the other facilities and common rooms were very well kept. The staff was overwhelmingly nice and seemed to genuinely care about the people they were taking care of. The food was okay, I had taken a bite of one of her meals and it was not something I would cook for myself, but certainly not bad. Also one thing that really stuck out to me about this facility was there was never a shortage of activities for the residents to participate it. There were constant events in the facility, and sometimes the residents were bussed to other places for shopping trips, golfing, etc.. Over all I think this was a great facility. It is clean, well kept, and provides a high level of care to the people who live here.

July 23, 2012

By Kath3

I visited this facility

I'm looking for place for my dad who has dementia. I've visited the facility and it's very nice. The people there were very caring and nice. They provide three meals a day and a variation of snack items. They keep their residents busy with their daily activities. They have garden, heated swimming pool, and recreational rooms. Very nice place.

April 16, 2012

By Kashi

I am a friend or relative of resident

My Mother has been residing at the Heritage for about 5 years and we have been very happy with everything. The employees really seem to love the elderly. They have great transportation to various shopping, field trips, etc. for the residents. There is a very reasonably priced lunch room and a beautiful pool with a glass ceiling - which was our main attraction. They also have plenty of activities daily and sweet moral boosting functions and contests - like prom king and queen - how cute is that!!

January 24, 2012

By CRFetzer

I visited this facility

The facility seemed clean and the staff was nice and courteous. My wife's grandmother was a resident of this facility and she enjoyed her time there. When I stopped by to visit, it appeared to me that there were plenty thing to do. I saw people socializing, and interaction between staff and residents was positive. I found the floor to be nicely decorated and provided a warm feeling. I didn't have any reservations regarding Heritage and would recommend them to others. My wife's grandmother's only complaint would be the food. Not anything like what she used to be able to throw together in her own kitchen.If I was to personally think of anything negative about Heritage, I would have to say that the only thing that comes to mind is the location. I'm not a huge fan of Des Plaines. I find that area to be crowded. The other would be cost. Although this isn't a big surprise and I expected the cost of assisted living to be a bit pricey.

January 24, 2012

By grannyson

I am a friend or relative of a resident

My grandmother had been there since 2005. She has Alzheimer&'s and I can't say enough good things about the assisted living care she is receiving. Care is based on the individual's needs and abilities not based on a broad diagnosis. Shared social areas are beautiful. Grandma's private room and bathroom are simple and just right for her. She gets weekly laundry and housekeeping three meals a day plus all the benefits of a staff that I can say is outstanding compared to anything I have seen at other nursing homes. Meals are nutritious and generous and residents have choices for every meal which they make from a menu provided daily. The building is well-maintained. The interior as mentioned is lovely and very clean. Most impressive to me is how engaged the staff are with every patient. The nurses aides and administrators deal with each resident as an individual carefully pairing up who will be good table-mates in the dining room adjusting as needed encouraging residents to attend events that will appeal to them.

October 14, 2011

By VanderJere

I visited this facility

I went with my friend to give her my opinion on this facility for her mom. I haven't really been to any retirement homes recently. I had a image in my head what they would be like from the way they portray them in the movies. Oh my god. They have come a long way. I was so impressed with this facility. It made me want to move in. It was like a big resort. They kept everyone busy. No sitting in a rocking chair here. There are a lot of activities and a lot of attention from the employees. It was a very happy and calm atmosphere. All the nurses acted like they wanted to be here. It was more than just a job to them. The whole facility was very clean and bright. The price was around the same amount as some other homes. So it wasn't very high. If I need to recommend a home to someone in the future this would definetly be the place. I gave my friend the thumbs up on this facility!

May 25, 2011

By arjayeph

Friend or relative of resident

The greatest strength, and perhaps the greatest weakness, of The Heritage is that, when compared to other assisted living facilities, it does not seem to actually be one. Please don't misunderstand; the Heritage is divided, by floors, into different levels of care, and the care provided on the more "advanced" levels rivals or exceeds that provided by most assisted living centers. Definitely not for those seeking to stretch their senior-care dollar, it is nontheless a fair value for those who genuinely appreciate a somewhat more oppulent environment and amenities not usually found in comparable communities. It's very location reflects the facility's nature: situated at an intersection of major streets and next to a stop for Chicago's Metra rail system, it is readily accessible to Chicago's near-northwestern suburbs and even downtown Chicago. However, it is also set back into a neighborhood sedate enough to allow casual walks through the the nearby commercial district. (For good or bad, the structure directly overlooks a playground/ballpark in the rear.) In reality, The Heritage is more of a "transitional" facility than it is a simple assisted living location. The majority of residence floors feature compact yet complete apartments featuring small kitchens/kitchenettes and balconies. While security and supervision are present, and meals are provided in the well-appointed dining areas on this basic-care level, the intent is clearly for those still readily able to function independently. While the front desk monitors access, most residents have no restrictions whatsoever on their movements. The food service is a notch above average, and the always-available options favor those for whom making choices is representative of their continued independence. A certain level of decorum and dress is expected in the dining and communal areas. While this is appreciated by some, it can become problematic for those whose faculties or health have begun to fail. On that note, that is actually the major drawback of The Heritage in general: what makes it a very pleasant environment for those of relatively sound mind and body is exactly which makes it increasingly inappropriate for those whose physical or mental health is undergoing considerable decline. For seniors wishing to simplify their lives, perhaps to be more accessible to family, this is a great place to adjust to communal living without necessarily comitting to a more sheltered and restricted environment. It can comfortably and safely continue to accommodate those who have begun to experience the declines associated with age and disease. However, for anyone whose health or mental faculties are or soon will be significantly impaired (especially those experiencing dementia), there are many other facilities in the area that provide a more appropriate environment and care, and at similar or significantly lower prices.
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Independent Living Reviews for Brookdale Des Plaines

July 06, 2018


I visited this facility

Brookdale Des Plaines was an older building. It didn't have a lot of street appeal and the parking situation wasn't the greatest, but the staff was very friendly, committed, and wonderful. Even the people that you pass in the hallway would say hello and smile. It was a very nice place and they keep it up. The carpet was newly replaced. Everything was in good condition. The apartments were very nice and kept up with modern conveniences. You just walk around the corner and there's the train.

February 13, 2018

By Patricia

I visited this facility

I liked everything about Brookdale Des Plaines. They had a pool and a variety of trips to everything within range. The person who toured me was very nice and answered all of my questions. The building was newer and smaller.

May 09, 2017

By Don862245

I visited this facility

I was impressed with Brookdale Des Plaines. Mother and I liked it very much. Out of the ones I visited, Brookdale is the nicest. The price is good. I was impressed with the staff and the cleanliness of the place.

March 06, 2017

By Susan V.

I am/was a resident of this facility

I moved into Brookdale Des Plaines at the end of February. It is nice and clean, and they have lots of activities. They have a swimming pool, and there is aerobics which I attend. I haven’t met anybody of my age; there are a lot of older people so I am still getting used to it. The staff is very helpful. I had a few problems over here with the lock and the shower, but they were very quick to respond; they fixed it the next day. The staff in the dining room is very helpful, and they help me with the food. They are very nice people. It is like an apartment, it is a 1-bedroom, so I have a bedroom and a living space. There is a small kitchen big enough for 1 person and a nice refrigerator which doesn’t work; that is another complaint.

March 26, 2016

By Janet122286650

I am a friend or relative of a resident

We choose Brookdale Des Plaines because the staff is very attentive and most of the residents that we talked to have been there for a long time. We noticed that their spontaneous response was always positive. Unsolicited, they always say they really enjoy living there. They rooms are nicely laid out, very clean, and neatly decorated. The food is very good. The dining room is set up restaurant-style with a salad bar, but the residents are served. There is a choice of three different entrees that are all very good. My mom is still kind of new there, but there are lots of activities, like arts and crafts, movies, flower arranging, and religious services. It's close to our house. We're lucky to have found a good one.

October 24, 2015

By Martin17

I visited this facility

Brookdale is very nice, this would have been ideal for me, but it’s more expensive, and so I ruled it out. They charge extra for parking and some services. They have a shuttle bus for appointments outside.

May 24, 2015

By Carol106943650

I visited this facility

The staff was great at Brookdale Des Plaines. They have everything that you could possibly think of.

April 27, 2015

By VVials74

I visited this facility

Great facility, lots of programs, and great food! Planning soon!

February 18, 2015

By Caring99988650

I visited this facility

I visited Brookdale Des Plaines multiple times. The staff was wonderful. They invited me there for various events, and I did have a wonderful time. I have tasted the food, and it was delicious. The rooms were clean, but very small. They had a full kitchen, and the bathroom was very nice. They have a swimming pool and a whole range of activities. They bring in guest speakers. I asked if they have bingo, and they said only once a week, so I said thank God, they are not a bingo centered environment. They actually try to stimulate their residents with programs. They do have a very active craft program, and there is a physical therapy component there. The security was very good. The front desk directly faces the front door, so there is always someone watching.

July 31, 2014

By Caring78486250

I am a friend or relative of a resident

We chose Brookdale Plaza because of the location and services. We've been happy there. Mother has her own one bedroom apartment. The staff was very welcoming and helpful. They have quite a few activities like Bingo, computer classes, movie nights, poker nights, a book club, and they have a bus that goes around the community taking residents to grocery stores. My mother was pretty satisfied with the food but it would be nice if they offered lunch in addition to breakfast and dinner.

February 28, 2014

By Caring79327850

I visited this facility

This community was my favorite. There was a lot of things for the residents to do. It was clean. I liked the rooms a lot because they have a little kitchenette. The staff and everybody was great. The dining area was nice, too. But it was out of my price range.

July 31, 2013

By Debbie37

I visited this facility

It was very nice. It was a beautiful place. The problem there was the location because most of my friends' acquaintances no longer drive and it would be difficult for them to go to her there. Also, it was expensive.

July 24, 2013

By Pat28

I visited this facility

My parents stayed here for four years. The facility itself was beautiful. My parents got a very roomy and nice apartment. They had a big living room, a dining area, a nice kitchen and a good-sized bedroom and bath. They also had a little balcony off of their apartment and it was very nice. The apartments seemed to be well taken care of. The only problem we got was with my parents. We thought it would be something they could use and meet people, but they didn't do that. They didn't get involve in anything there, which was a shame because the facility offered a lot of activities there. They did not even want to go down for meals. We did take them down a few times and I thought the food was very good. They also had a big menu they can choose from, so that was really nice. The staff was all very friendly and helpful. We never had any issue with them.

November 07, 2012

By Bonnie 1

I visited this facility

The people in the community were lovely. They were extremely forthcoming with any information that we wanted in a very timely manner. It was a really nice facility and would have been my choice, too. We really like the pool. It's 5 feet all the way around and has railings. They seem to have a wide range of activities. They were the only facility that we looked at that had a low-vision reading support group already established. My mom is nearly blind with macular degeneration. There's also a men's choral group that my dad was interested in. They have a very rich activity program and seem like they were going to encourage my folks to be active.

July 11, 2012

By Silviu Pavel

I visited this facility

It looks really nice, everyone was really nice. The employees really took care and seemed to love the elderly. It has a pool that my grandfather loves. Although this retirement home was a bit to crowded. The care is based on the disabilities everyone has. My grandfather really loves the place. He has been there for 3 years and he still loves it. He says that the pool is awesome because he really likes swimming. He says it is deep enough and big enough. He says the food there is tasty. This place is a really good place to stay. This place is amazing it looks like a resort. They always had activities for everyone. I wanted to stay there myself. Everything is clean and looks new. I would recommend this place for anyone. It is a very enjoyable place for people to stay, have fun, and just to enjoy life. The place is very appealing for anyone and it helps everyone.
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Photos of Brookdale Des Plaines

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Services and Amenities of Brookdale Des Plaines

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals
  • Dining Extra: All Apartments Have Full Kitchens


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Coffee Shop
  • Party Space
  • General Store
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Pool
  • Features Extra: Fitness Room/Gym

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Technology Extra: Emergency Call System

Health services

  • Skilled Nursing
  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra: Computer Class

Financial guidance

  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Low Fat
  • Low Salt


  • English


  • Respite Care
  • Minimum Age: 65
  • Pets: Yes

Range of services

  • Physical Therapy


  • State Licenses: 5101743
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About Brookdale Des Plaines

Brookdale Des Plaines provides a full range of choices for today's seniors. Choosing a senior living community represents a lifestyle choice and we understand that our residents are choosing much more than a comfortable living environment to call home. Our Brookdale community delivers Inspired Independent Living, with the promise of Exceptional Experiences Everyday. In choosing this community, our residents have made a conscious lifestyle decision designed to deliver enhanced opportunities for pursuing health and life fulfillment through the exceptional services, amenities and opportunities we offer. And, our residents can rest assured that as their needs change we provide a variety of ancillary services and a Personalized Assisted Living environment that encourages our residents to continue to live as they please while respecting individual preferences.

Our Optimum Life® and Celebrations programs provide an all-encompassing way of life that touches the lives of our residents, their families and associates alike. Optimum Life® is a journey of self-discovery including services, features and benefits that allow each resident to pursue their peak level of health, wholeness and fulfillment while balancing six key dimensions of personal wellness: emotional, intellectual, physical, social, spiritual and purposeful. As part of Optimum Life® we encourage our residents to celebrate life each day. Inspired dining and vibrant lifestyle activities come together in our Celebrations program filling the monthly calendar with themed experiences, special events and group activities that highlight different cultures and cuisines in a common venue of camaraderie.

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Brookdale Des Plaines

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