Evergreen Place Assisted Living Champaign, IL

The Villa is a beautiful facility!! The apartments, activity room, dining room, game room, theater room, etc. are all lovely. The staff at Villa is excellent! All the staff members are very easy to talk to and are interested in your concerns. They treat the residents like family. The round the clock nurses and CNAs are very attentive to the individual needs of the residents. There is always a physician available as well. The kitchen staff is very attentive to the residents likes and dislikes . A very nutritious selection is offered daily at each meal, including fresh fruits and vegetables. The activities that are offered are varied — fun crafts, Bingo, Scrabble, Uno, etc. There are frequently groups that come in and provide music that the residents really enjoy! There are beautiful courtyards, shuffleboard, putting green and areas to sit and enjoy the outdoors. Shopping trips are made available as needed as well as transportation to appointments. There is an on site hair salon that is staffed and available for residents’ use several days each week. Families are welcome to dine with loved ones in the dining room or in the family dining room. My mother has been at Villa since the day it opened. With the new director and the staff that is there it is a wonderful place!! My husband and I can go out of town for days and not worry about Mom because we are confident that she will have the best of care and that we’ll be informed of any changes in her health. Being the only relative here, that is extremely important to me!

Really love this place now! I just want to start off by saying that the owners of the Villa West assisted living facility LISTEN! A couple of months ago, after a meeting with several caretakers (children, husbands/wives of residents), concerns were expressed and immediate action was taken. The Villa West was a very different place the very next week. The previous Executive Director was removed and a new ED, Laura,was hired - she is kind, gentle, with a great personality and always a smile. She is very open to suggestions and conversation. The staff now has a "spring in their step" because they are so happy doing their jobs since the previous ED was no longer in the building. The owners brought back several staff who had previously been fired - they were happy to be back and felt like it was a "family" again at The Villa West. The food is more varied and is improving everyday (now have two choices with the promise of more fresh fruits and vegetables) and the individualized care is top notch. The CNAs and nursing staff are all knowledgeable and quite personable. The level of care that some residents receive at this AL facility is mind-boggling compared to the AL facility my mother was in prior to this one. I can't say enough about the group activities that are offered. They have wonderful craft projects, and great cooking adventures every week. Robin is wonderful with the residents. Bingo is a regular activity with great prizes. There are regular scheduled outings to Walmart, the grocery store and individual transports wherever a resident needs to go. The facility is stunningly beautiful from the bistro, the "yellow room" and the courtyard is adorned with a fountain and beautiful blooming flowers, shuffleboard and a putting green. There is an on site beauty parlor, physical therapy room, activity room and game room. I was coming down from Chicago for at least a couple of days a week just to keep an eye on things but now feel very comfortable knowing that my mom is in great hands when I leave to go home. I would highly recommend the Villa West! The old Executive director is gone - now let's move on and make this place the showcase it can be!

My father was in an assisted living facility for over 3 years before we made the move to the Villa. So we had a good idea about what it is like to be a resident in AL. My initial contact with the director went pretty well. It all sounded wonderful and she made several claims and promises about what life is like at Villa. However, almost immediately after she received the signed papers and initial payment, her tone changed. Things were not as promised in several areas. From the time he was awakened in the morning, to how they handled showers in the evening, promises were not kept. There was a repair needed that went unresolved for his entire 4 month stay and there was no hot water in his apartment for the first two weeks. The food was not good as a general assessment. We had a meal before he moved in and the meal was excellent. We could choose from two entrees and the meal was hot and delicious. I am not sure what happened between enjoying that meal and the time when he moved in, but that all changed. The choices of two entrees were no longer available and the quality was quite disappointing in taste, appearance and temperature. There is a separate “anytime” menu to choose from but its choices were quite limited. In my opinion, the biggest problem we faced was the seeming unprofessionalism of the director. She was at times accusatory, angry and confrontational. It became a place that was filled with tension and stress; not what assisted living should be about. Most of the rest of the staff were competent and kind, but could not work at their fullest because of micro-management from above. I moved my Dad out after 4 months and he is now comfortable, well-fed, and well taken care of in a different facility. Most importantly he is living without unnecessary stress and tension. This was not a decision made lightly as it is a very difficult thing to move someone who is older. But it was the best and only decision.

The Villa was excellent. It was very upscale. The person that assisted us was very nice, very pleasant, and very professional. The dining area looked like a nice upscale restaurant. The residents that I observed appeared happy.