Touchmark at Meadow Lake Village

This place is not the place for my mom

Touchmark and the staff has been a complete let down. In our family's experience. The nursing staff is not qualified or caring to assure that our family member is taken care of. Her medicines have been lost. Her pill dispenser has been misplaced. We have spoken to the administrator. With a promise to return a call. Never returned call. Nurses who assured they would check. Never checked. A family member was in the apartment. Pressed the emergency button. No one showed at all.

Andrea

I toured Touchmark at Meadow Lake Village memory care. We had decided that would be a good place for my father. However, the nurse called me and said she didn't feel that my father's behaviors were under control and they wouldn't accept him. I worked with a young woman, and she was very pleasant, knowledgeable, very helpful, and very nice. She sent me a Thank You note yesterday as if we were going to be living there but the nurse told me they wouldn't take him. They let me check the menu, but they didn't offer me anything, which I'm sure that's because of Covid. There were food choices, and that's important to me that he has a choice in what he can eat. The facility was beautiful, clean, and very homey. Even though it was one of the most expensive, it didn't feel institutional.

M.H.

We went to Touchmark at Meadow Lake Village. I did not choose it because of the location. The staff was very nice, great, and very informative. It was a good, full tour. I saw a room with a bath, I liked it because they have a french door that opens horizontally, so you can have the top half of the door open and the bottom half closed, which provides a little more privacy, and I did like the doors. They have exercise class, same as the other place I went to.

JerryandMarlene

We have been living here for about 15 months. The fees were high but we liked the options. Many if them are not available due to Covid which cannot be helped. However, the food quality has been getting worse over the last year. Even though we used to get a 'complimentary' breakfast, that is no longer the case. The meal choices are extremely poor. High carbs, high fat, high salt and very little salad choice and the prices are now a la carte and very high for the quality. Very little fresh fruit or vegetables. The service generally gets good marks but the kitchen we rate as very poor. We get a lot of apologies for poor quality from the kitchen but no improvement noted so far. They clean every two weeks and the two people are given an hour to clean a two bedroom, two bath house. Even though they work the whole time, means several missed places and anything other than the obvious areas accumulate dust. The maintenance staff is timely. We were told outside maintenance was included and in general that is true but we are doing our own weeding since there is little effort to keep them under control. This place is attractive to look but is definitely not living up it's promises. We have two couples who were thinking of moving here but I now are recommending no to them based about 70% on the food plan.

Chris

I like Touchmark at Meadow Lake Village. They took COVID seriously, and I appreciated that. The lady that we met with was very nice and very professional. She gave us a nice tour and she answered all of our questions. She has been very thorough and diligent in her follow up, but not pushy. I'm in sales, so I appreciate a follow up that's not pushy. She's always available when I want to talk. We saw a two-bedroom apartment that I believe was for assisted living. The outside is first class. It's a beautiful building. It has well-maintained grounds.

Alicia

Touchmark at Meadow Lake Village assisted living is phenomenal and great. The staff is very polite, helpful, friendly, and made me feel very comfortable. The place is warm, friendly, cordial and comfortable. The food is very good. They have just about any activity that you would like to have and they have them going all the time. You name it, they have it. They have a pool, transportation service within and outside the complex, and outside activities that they bus them to like a concert or speaking event.

Jerry

Touchmark at Meadow Lake Village was nice and new, but it's way too fancy for my mother-in-law. She was not impressed. The staff was cordial, friendly, and helpful. They had apartments and you can buy a house across the street, and they're all nice. We saw a library and an exercise room.

Shelli508374

My dad moved in to Touchmark at Meadow Lake Village. He really liked it, and it is a very nice facility although it is kind of pricey. The place looks like a resort. The staff are really good and friendly. His room is 600 square feet. The only thing I'd like to change is his room could be wheelchair accessible like the closets.

Paul750586

Touchmark at Meadow Lake Village had a fitness center and a little bit of everything to do there. The staff was outstanding. They treat you like a person and not a number, were very knowledgeable, and when you walk in, they're right there to take care of you. The rooms were great and carpeted. They're everything you expect to find. They have a golf course, and we belong to their fitness club now because they're allowing non-members to join. We visited one of our friends there who was in her 90s, and they check on her every day and made sure she was OK. I think everyone who's there wouldn't have to worry about anything.

Roberta C.

We put my mother in Touchmark. The staff members are really great people, and the facility is really nice. She has a one-bedroom apartment with a kitchenette, a bathroom, a living room, and a bedroom. They have lots of activities going on all of the time. It’s a very nice place, the people are great, and my mom is doing well there, so it’s just perfect for her.

MissySusieQ

Rate increased 4%. Management does not listen to resident suggestions. Billing department does not read the lease agreements and mis-billed my parents. Now they won't correct their mistakes. Maintenance is sometimes good -- one of them is a bit of a snot. They haven't replaced the lights for the garage entrance - say the bulbs are on order.... It has been WEEKS. They need to look at ways to reduce costs, not increase them. Guess they don't know what energy efficiency is. Also, their card readers are antiquated - it takes a lot of dexterity to get them into the card reader. Newer versions allow you to just wave at the reader which would be easier. Maybe no one in the management staff has arthritis. Their bathrooms also need to be better equipped with more storage (can you really live with one medicine cabinet and 1 vanity in a bathroom) ... Bathrooms also needs to have ADA grab bars.

Debbie116519650

The people in Touchmark were inviting and friendly. It was incredibly clean but too expensive.

Caring111128550

Meadow Lake Village is beautiful. I love it. Actually my husband has stayed there for a week to find out what it was like. They were really, really good. I would recommend this facility, but you would have to have a lot of money. Well the rooms, you can get any size you want, and they were very good. The people were so helpful and very nice. They did wonderful things. They would go to community plays, they would go to all the things that are around here, and they would go for trips up the mountain. They were excellent.

Caring103075450

Meadow Lake Village was a very nice facility, but we found it to be more expensive. We took it out of consideration because of the pricing. We saw one room, and it was very nice, but it was not any better than the other facilities we visited as far as the room goes. We noticed they seem to have more staff.

Caring103515850

The reason we visited Touchmark at Meadow Lake Village was because of what it offered. I thought they had $750, but it was $3750; I can't believe it. They had a nurse on duty, they would deliver meals in two times a day, and it was gorgeous. I was very impressed, but not when they told me how much it was.

Caring86015650

Touchmark at Meadow Lake Village is a community within itself, and probably the largest one around. It’s beautiful, with many buildings in there, but it’s very expensive. It’s right at the back of the hospital. It tends to be a very active community. In fact they invite people from out of the community all the time. A week hasn’t gone by that I don’t get an invitation from them for a celebration. They have a one or two bedroom apartments. They have beautiful single homes too. I was in love with the houses. They have great kitchens and high-quality appliances. The people are quite nice. They give you a guided tour and talk about all the amenities. The food is fine.

Caring83109150

I was really impressed with Touchmark at Meadow Lake Village. It was just a gorgeous and lovely place. They have beautiful people there. The lady who gave me a tour was extremely informative. She told me about programs available for financing for my father and information to different programs through the government that I had not known about. Touchmark has assisted living, senior living, and separate housing. It was my first choice. They have a situation there that would meet the needs of what I was looking for. They have apartment living, where they could have somebody come and assist my mother with my father, like when he has incontinence issues and just needs help cleaning up. If my father advanced to needing more care, they could move them over to the more specialized care in another apartment situation and still able to keep them together. They were very beautiful apartments. They were two-bedroom apartments, and it was just like having their own home, though a little smaller. However, it did have plenty of rooms, so they didn't feel like they were just in a bedroom. They also have programs available at the site that would be of interest to my parents with their services. They also have clubs, libraries, and activities that would meet the needs of both my parents. They even have different levels of care for their food.

Jacque2

Meadow Lake is beautiful. It has very nice grounds, it's very up to date. It's beautifully decorated, very warm, very inviting, very spacious rooms. In fact, they have a nice kitchen. It varies what you select, but they have two meals a day. I stayed there for a week. The food is delicious and the service is excellent. They have several common areas with fireplaces. They have a library, they have a gym. They have a nine-hole golf course on the grounds. The ones my mom and stepfather generally attend are the historical lectures. There are lots of other things, but that's the one that they do most often.

Caring3251

Touchmark was the first one we looked at and nothing compared to that. That is really a first class operation. They give excellent service. They got a whole community full of ranch-model homes, i.e., two-bedroom, three-bedroom with one or two-car garages. They also got the typical condominium style houses. They also have assisted living facility and memory care facility. They got a good location as the hospital is just two blocks away.