Peninsula Care And Rehabilitation Center

They did not send my father to the hospital when they should have after they initially called to say they thought he might be in renal failure and then four hours later they told me he was "ok"... Only when I showed up the next day unannounced from over 1,000 miles away did they decide that, coincidentally, the same exact symptoms had reappeared and he now had to go to the ER immediately. The hospital found signs that the staff hadn't been changing his diapers often enough. He was in the hospital for a week and I did not let him return to Peninsula. They also misplaced all of his personal belongings and it took three more visits from me for most of his belongings to anonymously reappear. No one told me who had found them or where. Even his checkbooks weren't logged correctly and it took three days for someone to even think of checking the safe. We never got back two bags of clothes. I found the place smelled of urine from the minute you stepped in the door. I never would have allowed my father to ho there for rehab had I been able to personally tour the facility first. Would not recommend at all.

I cannot say enough good things about Peninsula. They really truly care for all the residents. They treat every one of them with dignity. They really do the best that they can; they’re just wonderful. I would absolutely recommend them. I haven’t seen anything dirty. One of the residents dropped a spoon on the floor; they picked it up, took it in the back, and brought back a clean spoon. The floors are clean; they’re no smell in the bathrooms. Even the puree food is not awful, and the residents have their choice, they could have a hamburger or a grilled cheese. They can have whatever they want; they just have to request it anytime.

I really had a pretty bad experience at Peninsula Care. I made a complaint to them since it was almost like my husband was a prisoner at the place. They moved him to another room and they told us someone had just moved out of the room. They had been treating this room for some very serious wound infection and since housekeeping wouldn’t be back until Monday then that wouldn’t be clean until then so he couldn't use the bed. When my husband had to use the bathroom, I saw a housekeeper and told them that the bathroom needs to be clean so that my husband can use it. She went in, came out, and said there’s nothing wrong with the bathroom. There were dried urine spots on the toilet seat, a dirty towel hanging across the bar, a waste basket not emptied and it took the fourth person coming into that room before they actually improved it. I had spoken to one of the administrators who was on our side and the nurse that I had talked to in the beginning about the bathroom problem. When I talked to the main administrator, she acknowledged that there were some problems there and that she could understand my frustrations. She added that they were certainly going to work on them and they did. Something like that shouldn’t have to happen before they work on it. They did change a number of things and he was there for almost a month. There were some positive changes and the therapy department was good.

This place only acts like they care about the patients. I personally witnessed rain coming down from the ceiling in a patient's room right next to her bed and they just left her there. There is black mold in the ceiling vents and my allergies act up every time I visit my friend and I leave not being able to breathe and with a migraine because I am very sensitive to mold. I would NEVER send my loved ones there.