The Fountains of Hope Assisted Living and Memory Care

Brian

My wife was a resident of The Fountains of Hope Assisted Living and Memory Care. They didn't treat my wife well. They don't know how to deal with mentally ill people there. Some of the staff were good. Some were pathetic. The food was okay. The facility was nice. They offer music and games. The atmosphere was dreary. The rooms were okay.

DC.12

The Fountains of Hope Assisted Living and Memory Care was more institutional than the others. There were a lot of people, a lot of rooms, and a lot of hallways. My dad would have been confused and walking all over the place. They're really sweet, though, and all of the staff was great. They were smiling at us. Just as far as the establishment goes and how they run the business, it was more institutional to me. It was just too large so my dad wouldn't have gotten the personal care that he deserves. We toured their memory care and the person who assisted us gave us the information we needed in a concise fashion so we were appropriately pleased during our visit. The rooms were nice too but there's a thing where you had to bring your own furniture. I think that was another big thing for us. It wouldn't have been a big deal because I have plenty of furniture but there are criteria for the furniture you bring in because they don't want the residents falling or tripping on them. They also have a thing where when you first go in there, everything is treated as though it's infected and everything you bring is going to be cleaned.

Concerned family member

Horribly mismanaged. The Executive Director was originally hired for Activities but was promoted by attrition as this facility's staff is a revolving door. Inexperience and inompetence. No Nurses on duty at night; if your loved one has a medical emergency, there are only inexperienced med-techs and assistants available for potential life threatening decisions when seconds could result in death or major decline in quality-of-life. I exposed heathcare regulation violations to the current Executive Director which resulted in me being served a trespass order for 12 months, under false accusations, with no evidence to support her lies. Good luck finding ownership for escalations beyond local management. My search has resulted in blind alleys and dead-ends. Meanwhile, the ED is barring me from visiting my mother in her final life stage.

FJ

My mother spent a year in The Fountains of Hope. It was poorly managed, inefficient, with poor staff training, poor responsiveness in regards to follow up, and there was no individual diet plan for people. They were pleasant people, but very ineffective. The director was hardly ever there, they didn't answer calls, and they didn't typically correspond to your email very well. There were staff members who were good, they exercised both the ethics and practice of compassionate care, but most of the rest of them were just doing their job, with the misunderstanding that the resident were living in their workplace, which is backwards; they are working in the residents' home. I supplemented the food for my mother the entire time. They have a very nice facility which they don't take very good care of. It's not clean. You can sit down in the dining room and run your finger along the rail of any chair and get three months' dust. It's only four years old, and it has probably some of the best-looking apartments of any place that I've seen. They're large and very conveniently prepared. They had a wonderful person by the name of Elaine for a time, and she was a terrific, wonderful, compassionate, and caring person. While she was there the activities were very good, and she got people to play volleyball, golf, and bingo. They also had afternoon tea with wine, fashion shows, and entertainment. She did a wonderful job. But, they suspended activities because of the pandemic, and it can get pretty dreary there.

Heather

My aunt has only been in Fountains of Hope for about a month but so far everything seems fine. The staff seems to be on top of everything and it's a better place than where she came from. It's a relatively new building, or at least it looks that way, and they keep it clean. She said that the staff is really good. The food is fine and they're better compared to what other places are charging. They take the residents out shopping if they need to go, and they have activities inside throughout the week.

D.Y.

Fountains of Hope was wonderful. The apartments were quite large and roomy, and the kitchen was furnished with a whole refrigerator. They have a beautiful gym for workouts. It's just a lovely place and when you walk into the lobby, and they had harp music playing which was very calming and lovely. It's a faith-based facility and they offer Bible studies. The food was excellent and you can choose one meal and time of day for your meal if you don't want three meals, which is a good feature. It was just in a very nice and beautiful setting. There's forestry and nice greenery at any window you look out of. The facility is newer and is probably the newest in town.