DeSoto Palms Assisted Living Community

Eileen

We took my mother to DeSoto Palms Assisted Living Community. It had a comfortable feeling and is homey. She has only been there for four days. The staff are very responsive, very friendly, and very helpful. The food is delicious. Right now, activities are minimal because of Covid. The place is very clean, and it is very close to my home.

don't consider

I currently have family at this facility and I can understand the limitations associated with life under the coronavirus. However today is Thanksgiving Day and my parents had turkey and mashed potatoes with no vegetables and it was served on paper plates with plastic cutlery. Given the lockdowns that this population has had to endure over the past year, it is not too much to ask to provide a warm, familial holiday special environment for your residents. Desert was a choice of 2 types of pie that came in a box with a plastic fork. This is completely unacceptable and given the costs for this facility the quality of services including culinary should be much greater. Your facility has lost double digit numbers of residents in the past year and will continue to do so unless you improve your service.

Gail

DeSoto Palms was the one we liked the least. It's a thumbs down. It was the worst community we saw. Every other place that we went was bright, sunny and airy, but we couldn't wait to get out of there. It was horrible. They didn't have a dining room, and it was more like a hospital. We had set up an appointment there, but when we walked in, nobody knew we were coming. I would never put anybody there. We looked at every place to see if the people seemed happy, but with this one, it was very down.

Joyce731888

Everything at DeSoto Palms is great The staff is extremely friendly and helpful, and the administration is extremely helpful. We have numerous activities here in the building, they take us on excursions at least once week, and they have entertainment come in for cocktail hour on Fridays. The only thing that is lacking is a swimming pool. We have a dining room, a laundry, and sitting areas on each floor.

Anna154834

I moved into Desoto Palms because of the location and size. We can sit outside in the sun, and a lot of people play bingo. They serve three meals a day and have a library, a game room, activities room, living room, a beauty salon, and laundry. The staff is quick to respond, always pleasant, and smiling. They anticipate your needs and will provide transportation for your doctors' appointments. However, they have very rigid meal time.

Brenda216382

I visited DeSoto Palms. It was nice, seemed OK, and had a lot of nice apartments. It was kind of closed-up and quiet. We only saw one room. The staff was OK. It was just an OK place. I don't think I'd be comfortable there. It seemed cold. The price was ridiculous. For respite care, a place to put her when we have to go away, you have to do seven days at $185 a day, and if you don't stay 7 days, you still have to pay the full amount. If I only needed to put her there for two days, I'd have to pay for seven days. That's almost $1,200, so that kind of ruins my vacation. They're very nice, but it was quiet. It was fine. The lady who walked us around was very nice and friendly.

Sue121674650

I thought DeSoto was lovely and it would be my first choice. The grounds are very well-kept, the interior is very attractive, and actually they’re redoing all of it. The staff was very helpful, and you didn’t feel she was trying to sell you something. It is independent living but you can have service which is what we will do. The dining is very lovely, they have a real chef, and the menu looked interesting. Some of units have kitchens of different sizes, some are full, some kitchenettes. The floor plans are varied and you would find what you are looking for there.

Caregiv1

This facility is relatively new and is well appointed with nice rooms and common areas. Unfortunately I found the management to be somewhat unprofessional and not extremely experienced regarding their approach to providing true assistance. My elderly father stayed there for a week trial stay earlier in the year and we were marketed several times to have him come back. We moved him in several months later when we were able to convince him that he should not be living by himself. Despite the fact that the staff had plenty of opportunity to observe him during his trial stay and that they had an evaluation form from his doctor indicating that he had early dementia, no extra effort was made on their part to get him oriented and into a routine in a new, unfamiliar setting. While he would become temporarily disoriented, when I visited him, he would be able to figure out where he was and self-correct (for example, head down the correct corridor towards his room). Rather than take some remedial actions to help him settle in, they quickly labeled him as someone that was inappropriate for their facility and told us he could no longer stay there after only a few weeks.

Dwayne1832

DeSoto Palms had nice rooms, but the only one they get on Medicaid is a shared room with a shared bathroom. My mother wanted her own bathroom. Their dining room was like hotel-restaurant dining. They had the same basic activities, i.e., card playing, bingo, trips, and going out to eat.

Caring85568450

DeSoto Palms was lovely. It was like a hotel. The rooms and the lobby were beautiful. Their dining area was like eating in a 5-star hotel. I really liked that. However, my brother decided that he needed more care than what they could offer because they had nurses there, but they were like 7 to 7. They would put you in bed, but there's nobody there at night until the morning expect for the resident manager, who was always there, and my brother might need to use the bathroom in the middle of the night. So, it was not an appropriate facility for him, even though I liked it.

Amiya

I was satisfied with Desoto Palms. The staff was very friendly, cordial and everything was nice. The place was good and it was convenient. We had some food there and it was good.

caring0516113

DeSoto Palms Assisted Living Community is a very nice place. The residents are very active. The food is not bad. The staff takes great pride in their patients.

commercesd

While in the area, we made a stop at the DeSoto Palms Assisted Living Community. Even though we didn't have an appointment, the staff was friendly and accommodating. We had been looking at options for my friend's mother. The main grounds had nice seating areas to relax by. We liked the way the main area was decorated with fresh flowers. We got to see the diverse staff and residents - which seemed to include people at various levels of ambulation. The staff pointed out that residents are regularly invited to participate in everything there is to offer - from outings to indoor games, films and reading groups. Staff seemed to be willing to accommodate any resident need. The nicely appointed rooms were all fresh and seemed newly decorated. The spacious community rooms were well kept and homey. There was a variety of types of food available - for example, meal choices ranged from a complete meal to snacks or lighter fare, for those who wanted it. Every dietary concern seemed to be well addressed. The snacks also looked very good, from fresh vegetables to fruit and hard boiled eggs. Every effort is made to ensure that all residents are taken care of nutritionally. The facility encourages family members to visit regularly and participate in some of the annual activities, such as barbeques and holiday parties. Staff appeared to make every effort to ensure that the residents were both safe and comfortable in this living environment.