The Woodlands at John Knox Village

overpromiseunderdeliver

Not impressed. nurse and PT unnecessarily imperious, bossy. Place looks physically good but medical care is not better in any way and lacking. staff disappears for hours, don't respond to patient calls, they just never come back. All you see are cleaners or food preparers handing out thin soup, or pushing a mop. They leave patients alone for hours, falling over in chairs or beds without checking on them. They will only wash , treat or handle a patient behind closed doors, that tells me they are unsure or afraid, why? Go elsewhere, this is all about money, dont fall for the public relations hype and a few plants and pictures.

ICC

I cannot rave more about the services at this facility, caring, empathetic, amazing! The rooms are clean and spacious. The nursing, aides are fantastic; they take care of your family and communication is five star! My mom did not participate in any activities as she was not able.

mjs33319

The only reason I don't give 5 stars is the lack of communication among the staff and very bad misunderstandings with two of the nurses. Nurse Helen is fabulous the few times she attended me. The rooms are beautiful with private bathroom and shower. The food is very good, nice and hot. I would return if future rehab is needed, but would request a better interview for medication needs.

Natalie

My husband was at The Woodlands at John Knox Village for short-term rehab. He was there under more stringent COVID conditions. I couldn't even see him for two weeks, and he was kept in his room the whole time. He was taken out for meals, but he ate his meals by himself, and we understood all of that. He said the food was delicious, that it was extraordinary, chef prepared, and he absolutely adored it. I never saw his room, but apparently he said it was nice, and he was pretty discerning. He had a powered chair and his own bathroom. I could visit him for an hour outside, and they had beautiful grounds. What I did not care for about the facility was the communication. The staff simply doesn't communicate. He was in there and I didn't even know if he'd made the transfer successfully. I knew that he was no longer in the hospital, and I knew where he was supposed to be, but you could not get anybody to take the call, and I continued to have issues with them as far as communication. The care was good and the facility apparently was good, but I wasn't impressed with the staff. It's a high-end complex. They don't let you in unless you've got a picture ID, and been OKed by the facility to come in. When I needed to drop things off for my husband, I couldn't take them to the building. I had to leave to them at the guard gate, but that would have been part of the COVID protocol as well.