Palm Garden of Jacksonville

We've been happy with my mother-in-law being at Palm Garden of Jacksonville. They're watching her very closely in her condition. They take good care of her. We have hospice that comes in three times a week as well. They've had some maintenance issues, but they're getting them resolved. They seem to be on top of things. It's clean, and it's pretty current in its decor. The rooms are pretty small for a double room and the bathroom seems a little bit outdated, but it's adequate. They have a room that has a lot of games, puzzles, baby dolls, an artificial dog and cat, they have them do little activities in there together sometimes, they paint their fingernails, and they have a church service that comes in every week. They could do more as far as activities go. They seem to have really good food.

Does not give patients their medicine on time

Worse facility in Jacksonville. My family member did not have a shower for months, dehydrated, messed up his meds, low oxygen level, developed a UTI that went septic. Sent my family member to wakiva springs instead of the hospital. Which at the hospital they discovered the UTI and told me it went septic and my family member would have died in 2 days if I didn't get him to the ER when i did. Very rude to me when I started asking questions. Tried to cover up the lack of care they were giving. Please think twice about this place. I treat my animals better than they do with their patients. Because of their lack of care, my family member died a year later.

Palm Garden is a HORRIBLE facility. It is dirty, I saw a giant roach under my fathers bed. The nursing care is sub-par. The CNA's have serious attitudes. There is NO security. Everyday I would just walk in, no-one noticed there is no sign in. My father had orders to check and see if he had a urinary infection. This was not done. If they would have followed the orders they would have noticed his catheter was clogged. He was in excruciating pain. He went from there to Hospice where he arrived in septic shock. DO NOT put your loved one in this dirty, disgusting, disgraceful DUMP!