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The Preserve

14750 Hope Center Loop, Fort Myers, FL 33912

(800) 558-0653 (Call a Family Advisor)

3

(7 reviews)

Offers Nursing Homes and Assisted Living

The Preserve Photos

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The Preserve
The Preserve
  • Top rated on Caring.com

Fort Myers, Florida 33912


3.8

(7 reviews)


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Pricing not available



Care Types

Nursing Homes, Assisted Living

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Vi at Bentley Village

Naples, Florida 34110



Bedroom Type

one bedroom apartment, three bedroom apartment, two bedroom apartment, studio


Starting Price

$4,060/mo



Care Types

Continuing Care Communities, Nursing Homes, Assisted Living, Independent Living

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Reviews of The Preserve in Fort Myers, Florida

3

(7 reviews)

  • Facility

    3.9

  • Staff

    3.0

  • Food

    3.3

  • Activities

    2.3

  • Value

    1.0

Mercedes Candal

1

March 21, 2024

I am a friend or relative of a current/past resident

This place is a horror show.Staff is lazy and unprofessional as well as unpleasant. Pulled my mother out after having a fall there and no xray for 2 days.They all cover each other.Ryan, director of nursing, nurse Morris, Sara from assistant Administrator, Francesca from social services no help what so ever. I had to spend the day there to make sure my mother was taken care of. Please do not place your loved ones in this facility.

Provider Response

Mercedes, we are sorry to hear about your experience. It sounds like there was a misunderstanding about the level of care provided and expectations between the family and our facility. It’s always challenging when there’s a difference in perception, especially regarding healthcare decisions. The team’s efforts to address your concerns and involve additional resources, show a commitment to resolving issues and providing the best care possible. It’s unfortunate that despite these efforts, the situation did not improve. If there’s anything specific you’d like to discuss or if there’s a way we can assist you further, please don’t hesitate to reach out. Your feedback is valuable, and we appreciate you sharing your experience.

wanda

1

January 4, 2024

I am a friend or relative of a current/past resident

my relative broke her hip and was sent to the Preserve after the hospital. Within a few days she developed pneumonia which went undiagnosed and untreated for two weeks, despite repeated alerts from her family. The medical staff gave her Claritin and said she was ok. We returned her to the hospital, but it was too late to save her.

Karla

5

September 24, 2023

I visited this facility

The Preserve was very nice. It seemed to be in very nice condition. It was clean and smelled good. They have a small number of apartments, and the bigger apartments that my parents were interested in were occupied. The staff was very nice and informative. They seem to have entertainment for them, classes, games, therapy if needed, and a nice dining room.

Tom J

1

August 28, 2023

I am a friend or relative of a current/past resident

The facility is fairly nice, however the helpfulness of the staff, from top-to-bottom is poor. They're really only interested in your money. They always seem to have their hand out, but when they owe you, they're reluctant to pay. Be careful...don't pay anything until the last minute. Ask about everything, because they'll never volunteer any information unless pushed.

Christopher

4

January 5, 2023

I visited this facility

The Preserve is beautiful. Everything is new. The only thing I didn't like about it is that they didn't take my brother-in-law. The staff members were nice, accommodating, and welcoming. They had a gym, a salon, and a lot of nice common areas. The room we saw was big. It's right in the back of Lee County Hospital. There are plenty of restaurants on Route 41, which is very close by. It's right in the middle of a bustling retail and commercial area.

Provider Response

Hi, Christopher. Thank you for taking your time to share your thoughts about The Preserve. We appreciate it and the rating and will most certainly share this with our staff.

G.S.

4

October 7, 2021

I am a friend or relative of a current/past resident

We visited the Preserve. The dining room was pretty. The rooms were adequate and about the same size as the others. There is no view there. The staff who gave the tour was OK. There's just too many people around. There were people sitting on the outside. They seemed to like it there. Everyone we talked to seemed satisfied they were there. They have a movie theater, card groups, and some kind of hobby type of thing. I have a friend who lives there. He has a 2-bedroom. His wife was there that day, and we got to look at theirs. The place is rather new, nothing's grown up much. It will be pretty in the future, but it's kind of new plantings now.

ReviewerAT0108B

5

August 21, 2021

I am a friend or relative of a current/past resident

My dad is in The Preserve. He's only been there during the COVID, so basically I can't go in any farther than the front door, but doing everything sort of by remote, by telephone call and stuff. They have treated my father extremely nice there. Their staff has been helpful, they return phone calls, they answer all my questions, and I can visit my dad for an hour once a week on their patio. Everybody from their front desk, to the nurses, and administration have all been very, very nice. I would recommend it to anybody who needed a nursing home. I know they have assisted living there, but my dad hasn't been involved with that. Overall we were very pleased.

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About The Preserve in Fort Myers, Florida

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