Paramount Senior Living at Newark

Raymond

My mom is a resident of Paramount Senior Living at Newark, and I would say it's excellent. The people are very pleasant, easy to get along with, and I've had no issues as of yet. It's very appealing, well-kept, and clean. My mom's room is very, very clean and spacious. She shares it with a roommate, but there's more than enough room for both of them in there. Plus, it's fully furnished. I haven't heard any complaints about the food, and I haven't heard anything bad about it. Although I have not eaten there, it looks tasty. They have happy hours, games, bingo, and exercises. They take them outside, too.

Lisa

The woman who gave the tour at Paramount Senior Living at Newark woman was a very nice lady, and her name was Wendy. The place looked very clean. We were not happy with the room that they were staying in, it was like a hotel room. My parents are not at that point yet where they're going to be in a room to spend the rest of their life, so it wasn't for us. Plus, the cost was way higher than what we've seen so far. So the lady was wonderful and the place looked very nice, it's just the room where they would be staying was too small, like a hotel. It didn't even have a kitchen. She showed us the 2-bedroom apartment. I also saw the dining room, I didn't have any problems with the building. It was clean, just the room was very underwhelming. For someone else, it would have been fine. They told us that they do trips and take them out in the area, and she explained all that.

Kim

My father-in-law moved to Paramount Senior Living at Newark. He chose it mostly because of the location; he liked it because it was close to his family, friends, and church and allowed him to keep connections with the people that he wanted to maintain connections with. The staff members were very professional and very kind. Since he's moved in, everybody that we have worked with has been excellent. His room is not as fancy as some that we looked at, but it is quite comfortable and it is what he was looking for. I took pictures of all the ones I visited, and he looked at the pictures and the locations and the selected Paramount as he finds it quite comfortable. He has commented that it is very good. The facility is very nice. It's not institutional, it seems very homey and comfortable, and he likes it also. It's quite accessible for wheelchairs and walkers, which is a wonderful thing. He's enjoying the activities although they're not the kind of activities he normally would participate in.

David

I had an in-person tour of Paramount Senior Living at Newark. The reason why we chose it, it was conveniently located to relatives. We also thought the facilities looked clean, and activities looked like something that my mother would enjoy. There's a dining room, very nice. There was an outside sitting area available. The costs are on par with other facilities. The room was two separate areas, and a reasonable size. The staff member was very friendly, and she seemed to want to be helpful.

Reviewer#RD081621ef

I'll be moving into Paramount Senior Living at Newark at the end of the month. I chose them for their location and the cleanliness of the facility. No place is perfect, but it was clean, and the staff seemed somewhat courteous. I've seen places a lot worse. The staff seemed pretty knowledgeable. They pretty much have everything. They had activities, there was an outside area, and a barber did come in and take care of their hair. It wasn't an on-staff barber, but someone did come in. The facility is close to my kids. There's a big hospital not too far away. The rooms weren't large, but they were adequate. The outside area was well-groomed. They had some patios and places that you could go out to.

George

Paramount Senior Living looked all right. We looked at assisted living. They take some of their clients in wheelchairs outside of the facility. It's very large; it has three stories with elevators. I didn't look at the library because it was too far and in the opposite direction from where we were going. I just saw the dining room, and they took us to a floor where they showed us an empty room. The living area was nine feet by five feet with no tables or chairs, and maybe you could hang a television on the outer wall. You could bring a laptop, and you could have a two-seater couch and a chair. There was bingo in the lobby when we were there.

Mary

The location of Paramount Senior Living at Newark was great. It was the closest one to my house. It was also next to the Newark Senior Center, and before COVID the residents were allowed to go over to the senior center and use those facilities. I was hoping that was going to be my number-one pick, but when I got there, it just felt like a lot of people were sitting by themselves in wheelchairs and just kind of languishing in the hallways. It just wasn't a great first impression, and I know my mom would have been turned off immediately and just turned around and walked right out the door. I met with the intake person in charge of doing the tours. She was very friendly and gave me a nice tour, but then I had a lot of follow-up questions that I emailed her. I never got a response, so that wasn't very impressive. They seemed to keep it up well; they had a lot of nice plantings and stuff, as it was springtime. They had some outdoor sitting areas where residents can go and sit. There were some nice things inside as well.

Provider Response

Barbara

My mom is doing well at the Paramount Senior Living at Newark. She's been happy, content, and more comfortable with the staff over there. They have gone well above and beyond to help us get her in there when we needed a very quick turnaround. Everyone I've interacted with is fantastic. They normally have activities, but with COVID, most of that has been paused. Right now, their activities folks are doing things like helping the residents do FaceTime calls with their families and doing independent activities to keep them involved and active a little bit. Once COVID is over, there are going to be more group activities available, in terms of doing games, outings, and those kinds of things. I was there when her first lunch arrived, and it certainly looked appetizing. Their menu has a large variety, and residents do have input, as far as things they like to see added or deleted. Their prices are competitive with the other places that we looked at, and the amount of care that she's getting there is very good.

Jo Anne

We did an in-person tour at the Paramount. That went well, but we're not going to do anything until there's a vaccine and our parents can fly up here to check things out. We met with a staff member, and she was very nice. She did a temperature check on us before coming in. We toured everything we wanted to see. We saw two potential rooms, and they were spacious and updated. There were mini kitchens, and the bathrooms were good size. One room was wheelchair accessible and one was not. The staff was lovely, willing to answer everything, thorough, inviting, welcoming, and very nice.

Barry

Paramount Senior Living at Newark was fine, but a little expensive for what you get. They did not really talk in-depth about the different activities, and the population seemed to be a lot older than my brother is, so I'm not sure if he'd be necessarily participating a lot. I saw residents out and about. The dining area visually looked fine. I can't say it's outstanding, but I didn't see any problems with it. There was nothing that stood out to me.

Provider Response

Dan

We got to go in Paramount Senior Living at Newark, and take a look. It was fine. It was a small place, which we kind of liked, and the atmosphere seemed great. The people seemed happy. We literally scheduled the event the night before, and everything went well. It is literally within 8 miles where my father lives. We saw assisted and memory care. Everything looked great. Everybody seemed great.

Tim

We've been to Paramount Senior Living at Newark, and found it very appealing. It was an ideal setting for us; we're exceptionally pleased with Paramount. We've taken my dad there, we've seen the room, and toured a good portion of the facility. My dad died this past Wednesday, and he had an appointment this afternoon to sign the papers to become a resident there. In terms of the staff, Nicole was the representative, she was outstanding. Within just minutes of a call or a text, she would respond, and she's very helpful. They showed us a model apartment, and the layout was by far the best; it was a large room with lots of places for our dad to accomplish things, and has a big bathroom. Just the facility itself was excellent. A nurse from the facility actually came out to my dad's home. Everybody stays in the same home, then they had 3 levels of assisted living, depending upon one's needs. They also had a memory care unit.

Phyllis

I liked the location of Paramount Senior Living at Newark. The facility seemed nice, and the girl who did the tour was nice. However, when I took my mother there for lunch, the waiters didn't even say, "How are you?" They just brought your food and put it down. We saw a resident in wheelchair waiting for somebody to take her to her room, then the nurse came up to her, took her tag that's on her lanyard, scanned it, got behind her and pushed her. The nurse never once said, "Hello, how are you?" did not touch her, and never once acknowledged that she was going to take her back to her room. The residents were doing some crafts, and the main area was under renovation when I was there.

Frida

Mom moved into the memory care unit of Brookdale White Chapel. The dining area is very nice. She likes the food, and they feed her well. They have arts and crafts and take them out for rides, donuts, and coffee. It's all good.

Debbie

I moved dad to Brookdale. It's nice, quaint, and the people there are very helpful. It's close. His apartment has a kitchen with cabinets and a refrigerator. He has a handicap accessible bathroom with a shower, and the main room has a bed, table, and chairs. There's plenty of room. My brother has eaten there and he said the food is very good. They get Dad now and then to participate in activities. They have people come in and sing, or play the guitar, they play games, and they take the residents out in the bus. The residents can even get out and walk around.

Anonymous403527

My mom has been in Brookdale White Chapel for almost two years. There are good and bad people on the staff. Some won’t come on time to put her to bed so she is always looking for somebody to put her to bed at night and that is a problem. Basically, it is a really nice place, but every time I go there, she just complains. The care is good. They have a nice dining facility, and their nurses are nice. I think they are understaffed and have 100 people there. It is just hard for these people to get around and take care of everybody if there is a need.

Provider Response

Angie352365

We saw Brookdale White Chapel. My parents thought that it would be a bit small. It is in the area that they would like, the pricing is OK, and they help with the Veterans Association, so we like that. This place would be third on our list.

Rosemary26

My husband and I lived at Brookdale White Chapel for six weeks. We found it to be too expensive. It was very nice, and I enjoyed it, though. The people were very nice. I loved the room. It was very comfortable and spacious. The food was delicious, and they had an assortment of activities, lik Bible study and exercise. There were weekly shopping trips, and we went out to different places for sightseeing. It was a very nice place.

Caring108776150

In the beginning, it was excellent. When they were taken over by Brookdale, there were significant differences in the quality of care as well as activities, et cetera. My mother had a studio apartment, and the rooms were beautiful. The dining room was beautiful, it had tablecloths, and the food was good. However, when she was having issues with eating, they weren't helping by helping cut up her food a little bit, and when I qualified her for Medicaid, all of a sudden, she dropped to the bottom of the list after I had, for three years, been paying close to $6,000. All of a sudden they were like, "Oh, we can't help her with that." My mother ended up in the hospital twice with urinary tract infections. And then they had the flu in the building, so they made everybody stay in their rooms at Christmas, and my mother did not eat or drink for a week and a half and was hospitalized because they weren't helping her -- "Well, we put the food in her room." "Yeah, but she didn't eat it. Don't you think you should have called me? Don't you think something should have happened?" They are leniently staffed now. They just don't have the quality and the care that they used to. It is just so bad because they do have some good people, but a lot of their good people are leaving, and it is really sad because Emeritus had a wonderful opportunity then. They used to have a poetry club, and they had church, Bible study, and arts and crafts. Then towards the end when Brookdale took over, they had exercises and music, but you could see there was a significant difference. All my mother was doing was sitting in the living room, sleeping, or eating, and you could just see things cutting back, which was really sad.

Caring109019250

We visited Brookdale White Chapel (Formerly Emeritus at White Chapel), and it was very nice. There was a shared apartment, and we didn't care for that. The dining room was very nice also. There's security at the gate, and we sign in as guests.

David109702650

Brookdale White Chapel was nice. The staff was very pleasant and observant to all the residents, which was very nice to see. It was kind of pricey for our budget.

Caring103921650

Brookdale White Chapel is a beautiful place, and our tour went well there. I like the fact that it is right on the grounds of Newark Senior Center where she goes four days a week. Overall, this is a really great facility.

Caring106230950

I went to the one in Newark in the senior center area. The name is Brookdale White Chapel. I like the size of the room. I also like that the bedroom was off from the living room area. They have a nice looking dining facility, and they have a little exercise room. It is right next to the senior center so you can always walk over to it. They have a pool over there and a larger exercise room. This is the facility that I really liked.

Ken38

I visited Brookdale White Chapel. It was a nice place. The room was fine. It was surprisingly large and comfortable. They have the standard bingo and arts and crafts activities. They also have a shuttle service. The main thing I remembered about this place is that they have on-site physical therapy. Aside from that, in addition to physical therapy prescribed by a doctor, you can go to a Zumba class or whatever for those folks. I was expecting a nursing type of atmosphere, and Brookdale didn't have that. It looked like an active apartment building.

Caring96210550

We chose Brookdale at White Chapel for my parents-in-law because it's close to home. They have only been there a couple of weeks, and we haven't had any problems. The staff seems to be very helpful. Their room is nice sized, spacious, comfortable, and clean. The food has been good.

Lorraine29

Mom is at Brookdale White Chapel. So far they are very caring, sweet, and kind. I can go there any time of the day. I feel comfortable that mom is there as it feels like they are family, and I don’t think I would let her go anywhere else now. The grounds are very nice and well kept. The meals are excellent. They don’t offer too much commercial food, and that is very nice. There is always a holiday going on, and they invite families to come and join them. They have activities listed for them; if they chose to do them it's OK, and if they don’t then it's OK.

John88972650

My mother-in-law is at Brookdale White Chapel. I found that this one met the needs that we were looking for. The staff was very supportive. My father-in-law is a World War II Veteran, so at some point in the future, my mother-in-law may be eligible for some Veteran's benefit. When the resources get pretty well completed, we had the opportunity to get some Veterans benefit, and I wouldn't have known that without the staff at Brookdale telling me about it. My mother-in-law is in a single room, and it is very clean. Inside the room is the living area, and she has her own bathroom and her own kitchen. It is not very big, but her needs are small. She has some furniture, TV, and a sewing machine, so she is very comfortable. I went over for lunch two or three times to get a feel for the quality of the food, and it was excellent. I hope I get to live in a place like this someday. They have a lot of social activities. You can do as little or as much as you want to get involved. They do a lot of things that require social involvement. They do bingo, scrabble, and ice cream socials. They take them to the grocery store. My mother-in-law really got more independent now than she was living alone. They have an in-house physician who comes once a week. They also have an in-house podiatrist who comes every couple of weeks. The need to leave there for medical services is really quite minimal. Security is perfect at Brookdale. My mother-in-law wears a wrist band that shows where she is. The only suggestion that I have for them is to remind the residents specifically of when social activities are taking place by knocking on their door, because my mother-in-law has dementia, and she doesn't remember anything.

KJ2

Emeritus was very beautiful and has nice grounds. The people were friendly. It was one of the most beautiful places. The actual apartments were very small. I thought they were very tiny. But the rest of it was beautiful and updated. It seemed like there was a lot to do. The dining room was beautiful and very inviting. The staff is very friendly and helpful. It would be a very pleasant and beautiful place to live. The restaurant looked like you were in a beautiful fine dining place. It was an inviting and lovely place. The actual apartments to live in were very small.

Caring55834150

I liked Emeritus very much, but my mother thought it was a little overwhelming. The dining facility was quite large and she didn't feel as comfortable. She kept saying she felt like it was bigger than what she expected and had more people. I think the problem was we went close to Christmas time, and there were a lot of people in and out. I think it just seemed like there was too much activity. It made her uncomfortable. We were treated very well during the visit. The man who showed me around was the head of the dining facility and he was very nice. They even knew from information we've given them that she liked to do bead work for necklaces. They gave us a little bead kit to give her just like a little gift. They went the extra mile to impress and make you feel comfortable. They sent a van down, picked us up, took us up for the visit and returned us home. I thought that was fabulous because I said to them that she was in a wheelchair and was not walking a lot. I was really shocked at that. They were so nice and so accommodating. If I was choosing a facility for myself, I would have chosen that one because it was just kept up beautifully. The rooms were very nice, but my mother liked something that didn't feel like she was in such a big facility. The residents seemed to be pretty active. They were doing a bingo game when we were there.

Caring65434050

I absolutely liked White Chapel. They were absolutely wonderful and I would have chosen them first, had they had a room. I didn’t see a lot of activities, but that doesn’t mean they don’t have them. They had dining where they could order off a menu. They encouraged them to come down for a fine dining experience. The tables were always set, and they come around and waited on you.

Caring73556850

Emeritus had an active and very nice living environment. They had a couple that was Ukrainian so their people were staying ahead of the game and always keeping me engaged in trying to find somebody that could communicate with my mom. There was a lot of action. People were always in motion and that was a good thing. The marketing person was great. The nurses came by and were very nice. The place was wonderful.

kaykar

This facility was very warm and welcoming. The staff was cheerful and the people living there were also very pleasant. Decor in the building was very classy and bright. The facility is also very clean and organized. I was there around dinner time and I felt that the residents were treated with respect by the staff, they were not treated as children, they were aloud to eat dinner if they chose and they also we able to pick what they wanted. Overall I think this was a great place the staff and residents as well as visitors all seemed to be pleased with the place. One of the residents had a cat that ran around the building and was very friendly. I think having an animal in that atmosphere is a great idea to lift spirits.

delaware

This place is amazing they are always clean and the seniors are always happy. I have never gone in there and seen any one including staff unhappy. Since my grandfather did some of the recreational activities I would come and participate and it was a blast some seniors kicked my butt. They have tons of things for the seniors to do there besides sports they have bingo, card games, and they even go on trips. It makes me excited to be a senior if this is what I get to enjoy. They are right next to the senior center so all seniors in Delaware can go there and they have some of the sports in that center. Both centers are amazing and the seniors who want to that live in the assisted facility can just walk over to the senior center its really nice that way. They are very helpful my wifes grandparents lived there and loved it. When you drive threw newark it seems like it is in a bad area, but its nestled right in there and I haven't heard of any complaints. The landscaping is impeccable you have to see it the flowers are gorgeous. Lets see what else well if you go there to visit your family members get three meals a day and you can even bring food and they have a nice area to eat which actually reminds me of a restaurant. Anything else just ask.