The rooms at the Village at Mariner’s Point were basic -- maybe a little undersized and a little institutional. They had several rooms, but I had a vague impression. I thought the space seemed a little too uninteresting. I didn’t care for the open spaces quite as much. Very nice people -- I liked them. The dining room was a little too much blended with all the other spaces that there was nothing to think about it. The place was clean and orderly.
The Village at Mariner's Point
Offers Assisted Living, Independent Living, and Memory Care
16 Reviews
111 South Shore Drive, East Haven, CT 06512
Call
(800) 385-2527
Reviews of The Village at Mariner's Point
Assisted Living Reviews for The Village at Mariner's Point
March 06, 2017
I visited this facility
December 29, 2016
I visited this facility
The Village was immaculate, and the staff was excellent and very responsive, but the cost is prohibitive. It seemed that they had a combination of wellness and diversity in their activities, which was good. They had a post office, wellness center, cafeteria, nurses' station, and their own health services inside.
November 29, 2016
I am a friend or relative of a current/past resident
When you drive up to The Village at Mariner's Point, it’s very impressive. It’s very nice-looking. It is set back from the water, but it overlooks the ocean. It looks brand new, but it’s probably 20 years old. The inside of it is absolutely immaculate. You walk in, and you’d think, ‘Wow. I could live here.’ The staff is absolutely wonderful. Every single one of them -- from the lady at the information desk to the maintenance people, the nurses and the dining room staff -- is very, very nice. My brother-in-law hasn’t gotten involved really. Other than to the dining room, he is just enjoying staying in his room and reading. This is something he has wanted to do for 20 years. He has gone a couple of times to happy hour. They do have happy hour. He has also gone out on a van shopping with them, and he did take the cooking class once. That’s about it. He has only been there about a month and a half.
October 05, 2016
I visited this facility
I like The Village at Mariner's Point very much, but it seemed to have an older clientele. It was too expensive for me too. It’s very clean, and the staff seemed friendly.
June 08, 2016
I am a friend or relative of a resident
My mother-in-law ended up going into assisted living at The Village at Mariner’s Point. It’s very nice. There are both quality staff people and those that are just there for a job. The room is like a mini apartment. The grounds are lovely. Their dining area is very nice and spacious. They could listen to their residents and implement things that they say they want.
January 31, 2016
I visited this facility
The Village at Mariner’s Point was out of my price range completely, but it’s a beautiful facility. The woman was like the first person I met, and she was extremely helpful. She understood the whole picture, and was helpful in sharing information about it. The facility itself was absolutely gorgeous.
Provider Response
Thanks for your thoughts as we value your opinion. Please let us know if there is anything we can do for you in the future.
November 11, 2015
I am a friend or relative of resident
The majority of staff are wonderful, caring people. The problems/issues result from a significant amount of turnover at the managerial level - causes a lot of disruption and lack of continuity and oversight. The corporate office of Benchmark appear more concerned with the overall appearance of the place rather than the quality of services. The memory care unit, again staffed with wonderful, caring staff lacks oversight, training and assistance to the staff.
Some of the marketing people do not seem to know how the memory care (Harbor) operates, as we were very misled about things when we first toured. There is little creativity in programming and the corporate office (Benchmark) does not seem to care about that. I contacted them several times and basically all they tried to do was 'handle' me. Benchmark appears very concerned about the outward appearance of the place, but fail miserably with quality of services.
If you decide to take a tour, write down your questions and write down their responses. Chances are if you move in, their responses won't materialize.
Provider Response
Thank you for sharing your thoughts. Please contact our Executive Director immediately (203-467-0067) so that we can address your concerns. We take enormous pride in taking care of seniors throughout the aging experience and want to ensure your complete satisfaction.
May 10, 2014
I am a friend or relative of a resident
The Village at Mariner's Point is one of the most expensive ones in the area. At first, we thought it was great. But then, over the several years that we've lived there, we've become aware of many, many problems at the facility, including some basic safety issues. There's a long wait, a week or two, to get basic things fixed. A week or two is optimistic. Sometimes it has taken much longer than that to get things fixed. The food is bad. The other residents have meetings about it, and the facility acknowledges that there's been a problem, and they have said it's going to get better. I have eaten there, and I can say that the food is not good.
There are some people on the staff who seem genuinely caring. They have a lot of activities, like outings, movies and crafts, and cultural presentations. They offer a few different layouts. The 1-bedroom layout that I had seen has a long narrow living area with a bedroom on the side of it, and has the kitchen area at the end of a living room. They have a common kitchen where residents who are able to cook can do that under supervision. They don't have stoves or ovens in their apartments, but they have an area where they can do that. So I think that's a good idea.
Provider Response
Thank you for your kind words regarding our caring team of associates as well as the strong activity program and calendar of events we have at The Village at Mariner’s Point.
We are very sorry to hear of your experiences both with the Dining Program and our Plant Operations. Please know that we as a company remain focused on providing our residents with the highest quality of care, dining and services. We regularly evaluate and re-evaluate staff performance and community procedures through ongoing reviews, action plans, and education. We strive to always be better and are continually making improvements. Your feed-back helps us accomplish that.
Please know that in the past few weeks, we have made some important changes to the Plant Operations and Dining Teams and you will see significant changes in how we are running both of these programs. Many of the changes do take some time to implement, but we are confident you will see major improvements. We also encourage you to reach out to the Executive Director directly at any time to discuss any questions or concerns you might have.
August 14, 2013
I am a friend or relative of a resident
When my daughter and I toured the Village, we both thought it was absolutely beautiful. Friendly staff, great activities, so much to do I hope my brother will take advantage.
June 13, 2013
I visited this facility
The Village At Mariner's Point is a very nice place, but a little bit more showy. It looks like a hotel. The people there were very nice.
March 09, 2013
I visited this facility
The Village at Mariner's Point is in the same town I live in. It's a beautiful place. It's right on the shore, everything was brand-new, and the dining room is beautiful. They have locked facility for Alzheimer's patients, which would be something I would consider for my husband. I went into the Alzheimer's wing and they're having a group session. The staff seem friendly and the woman that took me around was very nice and she even made a couple of follow-up calls. They have quite an extensive menu and the dining room looked like a restaurant.
Provider Response
Thank you so much for sharing. Individualized care is one of our hallmarks as we strive to meet the distinct needs of each resident. If you have any further questions, please do not hesitate to reach out to the Executive Director.
June 22, 2012
I visited this facility
I believe the overall structure of The Village is excellent and the best in town. The inside of the building is very pristine and looks as sparkly as a ballroom. The staff of located in the rooms are also very nice and caring, and they help the elderly do anything they want. In the bathrooms, there are all kinds of soap and many available towels, for people that like towels, I guess. Everything about the Building is great, especially the outside! There is a nice patio and lots of grass for relaxing. Inside the building, there is a great library and a pristine pool. The pool is very large, so about 25 people could swim in there at the same time. Also, the library contains more than five hundred books, and has comfy chairs to sit on while you are reading. Also, there are computers to use, although many of the elderly there don't even know how to use a mouse. I just love everything about this wonderful place, and I wouldn't trade in this experience with any other retirement facility!
Provider Response
Thank you very much for your kind words! Statements such as yours mean everything to us as we take great pride in the trust families place in us.
Just to let you know, our Computer Learning Centers feature state-of-the-art, large screen touch monitors. We also have weekly Group Learning sessions to get them started and to introduce them to the technology in a way that is fun, stimulating, and highly interactive.
We love what we do and are extremely proud of our team and of their dedication to the individual needs of every resident. Caring for seniors is not just our purpose, it's our passion.
March 22, 2012
I am a friend or relative of a resident
The Village at Mariners Point has to be one of the most beautiful assisted living centers in CT. Everything at the Village is wonderful. I was amazed at how good the staff treated residents. The facilities were second to none. Dinning room with distant views of the water. A baby grand piano which they often had someone playing. A lounge are to go and mingle with other residents. In the lower level they have a pool and a movie theater equipped with popcorn maker. Rooms at the Village are very nice. They a equipped with bathrooms, bedroom and an area for cooking dining as well as a living room. Getting back to the staff. The aids seemed always responsive and the director always had scheduled great events for the residents weather it be a Christmas party, movie night or an artist playing the piano there was always something for the residents to do. I highly recommend the Village. Kudos to them
Independent Living Reviews for The Village at Mariner's Point
May 21, 2018
I visited this facility
The Village at Mariner's Point was bright, big, and airy. It had a nice swimming pool for exercise. The dining room was big, bright, and beautiful. The staff was wonderful.
September 29, 2016
I visited this facility
The Village at Mariner's Point was beautiful, and the scenery was gorgeous up there on the water, but it’s too far from us here. It wouldn’t be good for family to come and visit. Everything was fine. I can’t complain about anything. Benchmark is very nice to deal with. Their price was a little high. It seemed very comfortable, and everyone seemed to be congenial and happy. I can’t say anything bad about it. The grounds were beautiful, and the interior was nice.
Memory Care Reviews for The Village at Mariner's Point
January 18, 2020
I am a friend or relative of a current/past resident
The Village at Mariner's Point was quite expensive and when they needed to add a hoyer lift to my mother's care, they were going to increase the rate by approximately another $5000 a month. It was a large facility. They had a small memory care unit, but it was assisted living in general. It's a very clean and professional environment. The staff was very nice and very caring. The food was very good, and the activities were very good. She was able to partake in activities, but their ability to care for more severe memory care residents was a little bit limited in my view.
Costs for The Village at Mariner's Point
Services and Amenities of The Village at Mariner's Point
Costs
- Rent Plus Care Fees
- Fee Structure Extra: We Offer A Month To Month Rental
- Assisted Living Starting At: $3146/month
- Independent Living Starting At: $3146/month
- Memory Care Starting At: $5985/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
- Dining Extra: All Residents Have In Room Kitchenettes; We Can Accomodate Room Service As Requested
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Coffee Shop
- Party Space
- Hiking Trails
- Tv Room
- Garden And Patio
- Resident Parking
- Pool
- Features Extra: Library, Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
- Physical Therapy
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Tai Chi
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Diet
- Diabetic
- Low Fat
- Low Salt
General
- Minimum Age: None
- Pets: All Pets Allowed
Range of services
- Physical Therapy
About The Village at Mariner's Point
Majestic ocean views from a breathtaking seaside hilltop greet residents daily at The Village at Mariner's Point. Lavish gardens provide a setting for leisure, art, and fitness activities. Private walking paths and gazebos grace beautifully manicured gardens, while the 68-seat movie theatre, Mariner's Pub, elegant club rooms, health spa, and heated indoor swimming pool create opportunities for every interest. A grand balcony off the main dining room offers seasonal patio dining and a year-round panoramic view of the campus and Long Island Sound.
The Village at Mariner's Point in East Haven, CT, offers Assisted Living and Assisted Living for the Memory Impaired.
What Makes Us Special
Because of the expansive range of care we provide, one of the few communities where residents can "AGE IN PLACE" THEY DO NOT HAVE TO MOVE FROM THEIR APARTMENT HOME AS CARE NEEDS CHANGE.
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