The Village at Mariner's Point

Cheryl

I was happy with The Village at Mariner's Point. It was very pleasant, professional, and clean. The director came right out and took me on a tour. I saw the whole facility. I was able to ask a lot of questions, and I didn't feel rushed. It was very nice. I saw the memory care unit for my dad, and then she showed me all the assisted living and the independent living areas. The rooms were really nice because they had like a kitchenette kind of area. They had a balcony that you could put a couple of chairs out on, so I like that. There were a lot of activities, oh my goodness! Just a lot! They have really nice vans to take them places. They had different places to eat. I saw the menus. It was really nice. They had an outdoor garden area to sit and go around, and it's near the water. It's really nice. I also met the gentleman in charge of the memory care unit. They were really helpful and knowledgeable. Another thing is that they followed up with me. The place was very clean. It was not too quiet, but not noisy. The people living there looked happy and pleasant. It was very clean and bright, and there were a lot of windows.

Anne

I went to The Village at Mariner's Point. There were lots of windows with gorgeous views. It's clean and bright, and they have so many different facilities. They had a movie theater, a pub, a pool, and all these beautiful amenities. The dining room was phenomenal; it's like a restaurant. I would absolutely recommend it. They have independent, assisted, and a memory care program. The rooms were spacious, and the views were lovely as well. I saw a studio, an apartment, and a deluxe model. My mom has large furniture. They have angles on the ceiling, so a lot of her furniture wouldn't fit into it. The staff was funny, friendly, very polite, energetic, very knowledgeable, and very pleasant. I didn't have much interaction with them, but they were tending to the residents. They had so many programs. It's unbelievable. They have a variety of food. They have a regular menu that you can order off of with specials. It looks like they could accommodate for the needs of the residents. They're very aware of their dietary needs. It's gorgeous with all the amenities, the cleanliness, and how bright it is.

Suzann

The people at The Village at Mariner's Point were very nice. The staff was very, very nice, the facility was a little dated and looks like it can use work. The area that it was in didn't look like a great area, it was like in an industrial area, so that was not appealing. The apartments in there and everything was kind of older and dated. They have a movie room but it wasn't a great movie room. They had arts and crafts, they have doctors visit at the facility. The dining room was nice but it wasn't great. They have chefs that were there, and I thought with the menus, the food looked very good.

Provider Response

Cynthia

Mom is moving into The Village at Mariner's Point tomorrow. We were very impressed with just the whole look of it. It's a beautiful facility. It overlooks the water, the Long Island Sound in the distance. They have a very good reputation for their food. Their food is very good. They have a beautiful dining room where you can order off the menu. They have a lot of little amenities that other places don't have. They have a library that gets restocked regularly, the East Haven Library comes in and does that. They have a pool where they have classes, they have two classes a week where they do water aerobics. They have a ton of different classes for them. They go somewhere several times a week where they take them on trips, they go to the store, they go to the market, I think they went to the apple orchard, and they went to the beach over the summer. But the biggest thing that attracted us to that is that they have a doctor that is associated with the facility. She's not there, she has an APRN that comes three times a week and checks on them. You could use her as your primary care doctor, and we are going to be doing that. She doesn't have to leave the facility at all when she has her physical, or if she doesn't feel well, she can get checked right there. They also have an audiologist that comes in. They have a dentist that comes in regularly. They just have a lot of amenities that I know mom will be able to make use of. So we were impressed with all those things, but mainly the medical. Prescriptions get delivered to them regularly. I think they come like three times a day.

Joanne

My sister is at The Village at Mariner's Point. It is easy to get to Yale from there, which is where all of her doctors are. The staff members have been amazingly wonderful to work with and really do what's needed to manage her complex medical needs. She seems very satisfied and enjoys working with all of the staff. She's sort of a foodie and loves gourmet food, but she said it's the best she's ever had as far in this kind of a situation. She's really enjoying the activities. It's a very nice group of people, and she has been attending all of the different intellectual and cultural things that they offer. It's immaculate and you don't see any wear and tear at all. Based on all of the research that I've done, I think it was the best choice for her. It has one big advantage in that there are water views of the Long Island Sound.

Joseph

I visited The Village at Mariner's Point twice and I thought it was excellent. As far as I am concerned, I thought it was the nicest place I have gone to. They had all the conveniences; except we require that we have two bedrooms and two baths, and a half and it is very difficult for them to have two baths for us at the current time because they did not have any available. We both have neurological problems, so we need that. As far as I am concerned, they had everything that we can think of. I saw the director; she was the only person I talked to and she was excellent. The first time I was there, I had the head of IT and he was very good too. They offer three meals a day.

CathyC

I visited The Village at Mariner's Point, and I thought it was great. I liked the place, the staff, the variety of rooms, and the location. They had a swimming pool, a library, a theater room, a nice dining area, a lobby that had a piano, a nice view of the water, a salon for haircuts, a bar, and an exercise room. She would be independent, and she would get services for help with medications and bathing.

Diane

The Village at Mariner's Point was quite expensive and when they needed to add a hoyer lift to my mother's care, they were going to increase the rate by approximately another $5000 a month. It was a large facility. They had a small memory care unit, but it was assisted living in general. It's a very clean and professional environment. The staff was very nice and very caring. The food was very good, and the activities were very good. She was able to partake in activities, but their ability to care for more severe memory care residents was a little bit limited in my view.

Happy Son048417

The rooms at the Village at Mariner’s Point were basic -- maybe a little undersized and a little institutional. They had several rooms, but I had a vague impression. I thought the space seemed a little too uninteresting. I didn’t care for the open spaces quite as much. Very nice people -- I liked them. The dining room was a little too much blended with all the other spaces that there was nothing to think about it. The place was clean and orderly.

David384724

The Village was immaculate, and the staff was excellent and very responsive, but the cost is prohibitive. It seemed that they had a combination of wellness and diversity in their activities, which was good. They had a post office, wellness center, cafeteria, nurses' station, and their own health services inside.

Georgianna

When you drive up to The Village at Mariner's Point, it’s very impressive. It’s very nice-looking. It is set back from the water, but it overlooks the ocean. It looks brand new, but it’s probably 20 years old. The inside of it is absolutely immaculate. You walk in, and you’d think, ‘Wow. I could live here.’ The staff is absolutely wonderful. Every single one of them -- from the lady at the information desk to the maintenance people, the nurses and the dining room staff -- is very, very nice. My brother-in-law hasn’t gotten involved really. Other than to the dining room, he is just enjoying staying in his room and reading. This is something he has wanted to do for 20 years. He has gone a couple of times to happy hour. They do have happy hour. He has also gone out on a van shopping with them, and he did take the cooking class once. That’s about it. He has only been there about a month and a half.

Gayle464128

I like The Village at Mariner's Point very much, but it seemed to have an older clientele. It was too expensive for me too. It’s very clean, and the staff seemed friendly.

LD451402

My mother-in-law ended up going into assisted living at The Village at Mariner’s Point. It’s very nice. There are both quality staff people and those that are just there for a job. The room is like a mini apartment. The grounds are lovely. Their dining area is very nice and spacious. They could listen to their residents and implement things that they say they want.

Caring daughter119224650

The Village at Mariner’s Point was out of my price range completely, but it’s a beautiful facility. The woman was like the first person I met, and she was extremely helpful. She understood the whole picture, and was helpful in sharing information about it. The facility itself was absolutely gorgeous.

Provider Response

nissajo

The majority of staff are wonderful, caring people. The problems/issues result from a significant amount of turnover at the managerial level - causes a lot of disruption and lack of continuity and oversight. The corporate office of Benchmark appear more concerned with the overall appearance of the place rather than the quality of services. The memory care unit, again staffed with wonderful, caring staff lacks oversight, training and assistance to the staff. Some of the marketing people do not seem to know how the memory care (Harbor) operates, as we were very misled about things when we first toured. There is little creativity in programming and the corporate office (Benchmark) does not seem to care about that. I contacted them several times and basically all they tried to do was 'handle' me. Benchmark appears very concerned about the outward appearance of the place, but fail miserably with quality of services. If you decide to take a tour, write down your questions and write down their responses. Chances are if you move in, their responses won't materialize.

Provider Response

Caring84014950

The Village at Mariner's Point is one of the most expensive ones in the area. At first, we thought it was great. But then, over the several years that we've lived there, we've become aware of many, many problems at the facility, including some basic safety issues. There's a long wait, a week or two, to get basic things fixed. A week or two is optimistic. Sometimes it has taken much longer than that to get things fixed. The food is bad. The other residents have meetings about it, and the facility acknowledges that there's been a problem, and they have said it's going to get better. I have eaten there, and I can say that the food is not good. There are some people on the staff who seem genuinely caring. They have a lot of activities, like outings, movies and crafts, and cultural presentations. They offer a few different layouts. The 1-bedroom layout that I had seen has a long narrow living area with a bedroom on the side of it, and has the kitchen area at the end of a living room. They have a common kitchen where residents who are able to cook can do that under supervision. They don't have stoves or ovens in their apartments, but they have an area where they can do that. So I think that's a good idea.

Provider Response

Catlady101

When my daughter and I toured the Village, we both thought it was absolutely beautiful. Friendly staff, great activities, so much to do I hope my brother will take advantage.

Robert29

The Village At Mariner's Point is a very nice place, but a little bit more showy. It looks like a hotel. The people there were very nice.

Gailv

The Village at Mariner's Point is in the same town I live in. It's a beautiful place. It's right on the shore, everything was brand-new, and the dining room is beautiful. They have locked facility for Alzheimer's patients, which would be something I would consider for my husband. I went into the Alzheimer's wing and they're having a group session. The staff seem friendly and the woman that took me around was very nice and she even made a couple of follow-up calls. They have quite an extensive menu and the dining room looked like a restaurant.

Provider Response