We went to Benchmark Senior Living at Hamden. That one seemed absolutely wonderful. I actually had started a contract with them, and gave them a deposit. But the next day they called me, they did a little evaluation, and they didn't tell me that day, but they waited 'til the next day to tell me that the level of care that they felt my dad needed, and they upped the price $1,400, and I couldn't afford it. They said that when he first went in, that first two weeks (even though he was quarantined), that there's somebody who was going to take him and make sure he was doing things, and even take him outside and get him outside. That place was more willing to take care of him those first few weeks when nobody could be around.
Benchmark Senior Living at Hamden
Offers Assisted Living and Memory Care
10 Reviews
35 Hamden Hills Drive, Hamden, CT 06518
Call
(800) 385-2527
Reviews of Benchmark Senior Living at Hamden
Assisted Living Reviews for Benchmark Senior Living at Hamden
November 07, 2020
I visited this facility
August 21, 2018
I visited this facility
Benchmark Senior Living at Hamden was lovely. The staff was awesome and the people seemed very happy. It was shiny, new, and it had interesting things to do and look at. I would have loved it if my mother could have gone there, but we couldn't afford it. The rooms were very nice and the dining area was beautiful. They have a pub where they do happy hour, play games, and they have a wall of heroes. They have a lot of veterans that live there. They also have off-site outings to movies and museums, and things at the beach.
January 31, 2016
I visited this facility
I went to Benchmark, and they were extremely helpful. They told me right up-front that they weren’t going to be able to meet my mother’s needs. Then they spent another hour helping me understand Medicaid, funding sources, and VA assistance; which I wouldn’t have looked into if they hadn’t mentioned it. It looked very clean, and I would definitely have considered them if they could have met my mother’s needs; but they couldn’t. It makes a difference to me that they were upfront about it. They were very good with the residents, and seemed to know the people in the area that they were in. They knew a lot about the activities.
Provider Response
Thanks for sharing your thoughts with us as we value your feedback. We are happy to help all visitors to Benchmark Senior Living at Hamden. Please let us know if there is anything we can do for you in the future.
September 22, 2015
I visited this facility
I liked the staff at Benchmark Senior Living at Hamden. The rooms were nice. It was so inviting. They had trips to different places. You can tell that the residents like being there.
Provider Response
Thank you! Your opinion means a great deal to us.
November 22, 2014
I am a friend or relative of a resident
The employees at Benchmark are very great and helpful. The community is very good. It is clean and presentable. The food seems to be good. The rooms are very good. My mom doesn't take advantage of the activities just yet, but they have a lot of good variety, and from what I have seen, they are good. We chose it because mom seems to like it more than any other.
Provider Response
Thank you for sharing your experience. Your opinion is extremely important to us. What makes our communities so special is the people, the care we provide, and the programming we offer. Please feel free to contact the Executive Director (203.248.1864) at any time if there is ever anything we can do to make this transition as smooth as possible for you and your family.
September 20, 2014
I visited this facility
This was my top pick - The memory care unit was awesome, right from the staff, to the rooms and to the programs that they offered there. I visited 4 over a 2-day span and this was it; however, they did not accept Medicaid after the money was spent and I didn't want to move my relative after a short time. If I had the money - then YES - hands down - no one else that I visited compared!!!
Provider Response
Thank you for sharing! We love what we do and are extremely proud of our team. Individualized care is one of our hallmarks as we strive to meet the distinct needs of each resident. We take enormous pride in taking care of seniors throughout the aging experience. Please feel free to contact us at 203-248-1864 if we can ever be of service to your or your family.
June 13, 2013
I am a friend or relative of a resident
I chose Maple Woods for my father because it had a Dementia Unit. They have a whole lot of programs going on. They have certain activities that they do in different orders to help maintain their minds as much as they can. They also have different kinds of activities during the day. I just noticed that the management has a high turnover rate although the Director of the Dementia Care Unit is still the same person. He has been there for seven years and that was one of the things that I looked at; stability. The rest of the staff has been the same people ever since we visited the place and we also like their food.
March 08, 2013
I am a friend or relative of a resident
My mom is doing much, much better at Maple Woods. She has adapted very well. The staff is very friendly. However, the food could be improved.
Provider Response
Thank you for your kind words. Your feedback is important to us, so please note that your comments have been forwarded on to the Executive Director as well as the Dining Services Director. Please do not hesitate to contact the community with any further concerns. We love what we do and are extremely proud of our team and of their dedication to the individual needs of every resident.
July 23, 2012
I visited this facility
My grandmother stayed at this facility after her stroke. The facility is beautiful and therr are many amenities for the elderly. Their is a big living area for all the elderly to gather and socialize or watch t.v. The facility was kept clean and everyone was very calm and relaxed. Seemed like it was a nice quiet place for anyone to live in. However, the staff was a bit rude. You are not greeted as soon as you come in. You have to go out of your way to look for the staff and they seemed bothered if you asked them for anything. There were no bilingual staff members which made it difficult for my grandmotherwho only speaks Spanish to understand them. My grandmother was unable to speak for a while after he stroke and tried communicating by hand gestures but the staff didn't understand her and she didn't understand them. Plenty of times I came to her and she had not been changed or fed. It was very upsetting when the staff answered that they didn't know what she wanted so they basically ignored her. Overall the place looks nice but the staff needs to work on their skills. Be friendlier and they need to hire people who can communicate with the elderly living there.
Provider Response
We are terribly sorry to hear of your experience with Maple Woods at Hamden. Your opinion, as well as the quality of care our residents receive, is extremely important to us. Please contact the Executive Director regarding your concerns as it is our goal to customize care to the particular needs of each individual resident. Personalized care includes the ability to create positive communications on many levels.
Again, we are sorry for any negative observations. Please come back and visit us again, as we strive to make improvements a part of our daily commitment to the residents.
July 05, 2012
I am a friend or relative of a resident
I have had a generally positive experience with this facility. My grandmother lived there recently after living alone for several years. The staff was very welcoming and made sure that she and the family were aware with the variety of services the facility had to offer. When my grandmother needs help, they are quick to respond and always provide an adequate level of service in order to meet her needs and ensure her safety. Several activities are available to residents, and the food is good. My biggest complaint is the extra cost associated with several of the tasks that one would consider to be a part of the rent (e.g. escorting to the dining room, medication reminders, etc.) The rent is quite expensive.
Costs for Benchmark Senior Living at Hamden
Services and Amenities of Benchmark Senior Living at Hamden
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $4350/month
- Memory Care Starting At: $5099/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Party Space
- General Store
- Tv Room
- Garden And Patio
- Features Extra: Library, Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Tai Chi
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Diet
- Diabetic
- Low Fat
- Low Salt
Languages
- English
General
- Minimum Age: None
- Pets: Small Pets Allowed
About Benchmark Senior Living at Hamden
Benchmark Senior Living at Hamden is located south of Sleeping Giant State Park, on a hilltop overlooking Hamden Center. Located in Hamden, Connecticut, Maple Woods at Hamden boasts skyline views of New Haven and picturesque views of the Long Island Sound. We're conveniently located near shops, as well as cultural and business attractions. Our superb location complements the quality of life found within our retirement community. Residents enjoy a carefree lifestyle where they feel secure and comfortable. They relish in the quiet of our library, take strolls along our beautiful walking paths, and enjoy refreshments in our very own ice cream parlor. With all this, plus a wide variety of health and wellness amenities, our residents are active, social, and fulfilled at Benchmark Senior Living at Hamden
What Makes Us Special
Benchmark Senior Living at Hamden is a charming "country inn" setting, conveniently located to the Merritt Parkway and the hub of New Haven.
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