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Terracina Post Acute

1618 Laurel Avenue, Redlands, CA 92373

(855) 944-5257 (Caring Family Advisor™)

2.2

(9 reviews)

Offers Assisted Living and Nursing Homes

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Terracina Post Acute

Redlands, California 92373


2.2

(9 reviews)


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Reviews of Terracina Post Acute in Redlands, California

2.2

(9 reviews)

  • Facility

    2.5

  • Staff

    2.0

  • Food

    2.5

  • Activities

    1.0

  • Value

    2.3

Lois

2

August 16, 2021

I am a friend or relative of a current/past resident

Terracina Post Acute is the place where my dad is now. It was the one where the hospital had sent him when he first got out of the hospital for physical therapy and care. I'm not saying that they're dirty or anything like that, but they weren't as clean as I wanted. The light that alerts the nurses when he wants something wasn't working, so they didn't know when he needed help. So a lot of the time, he was trying to take care of things himself because nobody was there to take care of anything for him. They had him in a secure unit. The first day we went, we saw three people trying to escape; they were going out via the emergency-exit door. They have somebody posted there now. The place is not as nice looking as the current one that we have. They were very nice, but at the same time, they lost a lot of his clothes, and they don't know if somebody stole them or what. Then there were some parts of his wheelchair that they lost or something, but we don't know what happened to them. They said they would try to see if they could find the parts and let me know, but they still haven't found it or called me. They didn't know how to put on his catheter, either, and they put it on incorrectly. He said that the food was good, though. In the locked unit that he's in, they put them in the dining room and that's it. He said that the nursing staff was really nice, but I just don't think that they were giving the care that he needed. He said that a lot of people were just sitting there and they weren't doing anything. One day they had a July Fourth barbecue, but that was it. From what I saw, I just kept seeing everybody sitting around in the dining room. He would be sitting in his room alone and just waiting for someone to come inside the room to check on him. He had a really nice Dodgers sweater from the Dodgers -- he's a Dodgers fan -- and that was stolen too. We don't know what happened, but it suddenly disappeared and they said they don't have any idea where it went. They are supposed to be in charge of this stuff, and I just felt like they didn't do what they were supposed to do. Medicaid paid for his care, for the most part.

dddavis13

1

December 28, 2019

I visited this facility

I took my dad to this facility because he was being admitted for respite care into the memory care center on the basement floor. When I walked into the facility I was blown away by the disgusting odor. We were LED down to the basement area on an elevator and when we stepped out of the elevator it was even worse! there was no ventilation and the smell of urine was horrid! there was urine on the floor and the admissions clerk had to bring it to the attention of the nurses that were sitting around their station with their feet up gossiping. None of them had taken any action to clean it up on their own and the patients were wandering around stepping in it and spread it all over the ward floor. We were trying to get to the room where my Dad was supposed to go and she apologized as we had to step through it to get to his room. The patients were half-dressed screaming wandering around, it was very chaotic and very dirty. the heater was on and I would have to say, it was warm in there on a cold day which was nice for my dad but it made the foul smell in there much worse! blowing through the heater vents it was just a hot smell of urine. The beds are old metal rail beds concrete floors and being down in the basement just made it seem like an old dirty prison and the patient's screaming and wanting to get out of the doors was just a very sad scene the nurses were very inattentive and it looked like they didn't even want to be there. We were attempting to get my dad checked in and me and my mom were waiting around for two and a half hours trying to get the nurses to assist us, the CNA that was assisting was very nice but she kept apologizing for the admissions slow down, the RN in charge went to a meeting knowing we were there! and the CNA herself had a cold and we did not want her to get my father sick he is already fragile. The little dining room area where a lot of the patients were gathering was filthy and there wasn't enough chairs for them all to sit. We ended up leaving with my dad! Never leave your Loved one here. It's terrible.

Mary

5

June 26, 2018

I am a friend or relative of a current/past resident

The people in Terracina Post Acute are very helpful and caring. They're a very busy community, so it's sometimes hard to get someone on the phone. I was down there one day and I helped a CNA change my sister, make her bed back up, dress her, and change her. It's incredible to me what the staff can do with my sister because she is about 300 pounds. I'm impressed. The place looks like an old mansion that someone converted into a hospital. It's really pretty when you walk in; there are two grand staircases on either side. Going down the hall, you'll see people who are rehabbing that are going to get better and go home. They also have residents who have dementia or Alzheimer's, but they are locked in in one area so they don't get lost. The people who are able mentally and physically can go outside and sit in the sun or smoke a cigarette. The people I met and talked to seemed happy. An old lady was playing the grand piano there one day and that was really cool.

SK Mireles

1

November 28, 2017

I am a friend or relative of a current/past resident

My family member was denied water for over two days. He tried to get up and get water from another patient, fell and was injured. When asked why they denied him water, the Director of Nursing stated that he was not on fluid restrictions and he didn't know why. The nursing staff just walked past him and ignored him!

nomoretime

1

July 17, 2015

I am a friend or relative of resident

We had a horrible experience with them. My grandmother was found Dripping wet from a bath and laying naked in bed. She died of pneumonia within six weeks of entering this facility.

roxcastillo

1

December 31, 2014

I am a friend or relative of resident

I Have to say my family had a much different experience than others. My mother has been in Braswell for 7 months for no reason. She should have been rehabilitated from her broken leg months ago. Yet she is still bedridden. If there was a concern about getting her back on her feet and back to a normal life for her age I have seen no evidence of this whatsoever. It almost seems as if that is the way they are filling their beds. By keeping patients in a condition of which they cannot leave. While the caregivers who change and feed her seem to do their job those in administration seem to be in constant meetings so they can never return your call. They also don't seem to have any answers but constantly refer you to to next person who in return tells you you need to speak to someone else. It has taken months to find anything out that would be helpful. The facility has a terrible oder because of the carpet that can no longer be cleaned adequately. Which is the last thing you want for a loved one. The Braswell family should monitor their facilities much more closely.

Caring87879350

3

June 26, 2014

I am a friend or relative of a resident

Braswell's Colonial Care is affordable. It was nice. The room has dressers, you can have a TV, and you can also have your own phone line in there, too. The staff is very friendly and nice. They come by often to check on my mom. She likes bingo, and she likes going to the on-site library.

Lucey Ricardo

1

June 8, 2014

I am a friend or relative of resident

I'd say the Medicare rating is much more representative of Braswell's than ErinAlexa's. This facility is grossly understaffed meaning patients must wait excessive amounts of time (20 - 45 minutes) for help after pushing the call button. I have witnessed staff stand around and BS while patients are calling for help, seen staff leave food trays for patients who cannot feed themselves, seen filth (even feces) on the floors, and patients needing water. Medications are not given regularly and substitute nurses cannot even find the medication sometimes! Items are "lost", patients are talked to in demeaning ways and treated with disrespect.

ErinAlexa

5

February 17, 2012

I am a friend or relative of a resident

In August 2010, my beloved grandmother became a resident of the senior care facility Braswell's Colonial Care in Redlands, CA. Before we decided on Braswell's, we (my immediate family and myself) took a thorough tour of the facility, and we quickly decided that Braswell's was about as good as it gets.Braswell's is a beautiful complex, with a really warm, homey feeling as soon as you enter the front doors. One might even describe it as a bit "grand" in its decor, which appealed to my grandmother very much. When my grandmother was settled in to her room, I spent a lot of time with her there, and it was always kept wonderfully clean and tidy. It was a very nice sized room, with a big window that gave her a nice view into a grassy interior courtyard. She even had a sliding glass door that permitted her access to a seating area outside her room, to enjoy the fresh air.The staff was amazing. They were attentive and respectful to all of my grandmother's needs. They made sure she was always comfortable and made her feel safe and secure in her new surroundings. The staff was also very good at letting the family know how she was doing, if she was having a "good day" or a "bad day", and whether or not she required any special medical needs. In other words, they were a godsend!

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Services and Amenities of Terracina Post Acute in Redlands, California

General

  • Resident Capacity: 243

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    0.0

  • Staff

    2.0

Medicare Provider Number: 555350
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Terracina Post Acute in Redlands, California

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