Brightwater Senior Living of Highland

Lorie

My mother moved to Brightwater Senior Living of Highland's memory care unit. I remember seeing this one woman come out and, even being wheeled out of one of the bedrooms, she had a full face of makeup, her hair was done, and she was dressed nicely. They were smiling and laughing, too. I just love the friendliness of the place. It seemed like they just knew and genuinely cared about the individuals, even the non-verbal ones and those making a mess or soiling themselves. No one had a bad attitude and nobody acted like they didn't want to do their job. They were all there with a smile on their faces and the patients looked happy and cared for. Any question I had for them, they answered it immediately and if they didn't have the answer, they found it out. The food is nice. The only thing about it that I did notice is it's not seasoned, but I know that they probably can't put salt on a lot of the patient's food. There are two separate eating areas for memory care and assisted or senior living people. The senior living looks like a hotel, it's beautiful. My mom says memory care's eating area is like a cafeteria. I've tried to feed my mom and she's not thrilled with the food. They had a petting zoo. They brought in a bunch of animals so the residents could see the animals they had. They play bingo every day. They try to keep them active. They don't want the patients in their room all the time so they are constantly doing something. They have a movie theater there. I'll take my mom to the movie theater and see a movie during my visits. They've got a lot of activities. You just have to go to them. The lady who runs the memory care is outstanding. She answers every question and goes above and beyond. She even comes in on her days off to just follow up. She works very hard, and I'm thrilled with her. Everybody there is outstanding. I haven't found one individual that pissed me off. My mom has fallen twice since she's been there and there was never a thought in my mind that it was because no one was caring for her. It's just a good place and the best one that I found. It is expensive, but it's worth every penny. I think the care that you're receiving is far beyond the money you're spending.

Laura

We visited Brightwater Senior Living of Highland. The facility was pleasant and accommodating. The tour person was very kind. It was very nice. The person who contacted us and the person we interacted with on the tour were both very professional, friendly, and thorough. We liked everything that we saw. The community layout was efficient. The room seemed pleasant and comfortable.

Provider Response

Shelly

My father has moved into Brightwater Senior Living of Highland. The staff is very compassionate. It is a beautiful place. It is a really lovely environment. It's a very positive place for my dad, so far. The food is fresh. It is a varied menu, and it is good. There is housekeeping once a week. They have a lot of activities. It's a very dynamic community with everything from scenic drives to bingo. I see groups of people always doing hair and nails. They have a theater that they can watch movies in. You have to consider that assisted living is difficult, so it's not going to be like a hotel. I hope other people will check them out. It's probably the best in this area. It has beautiful views. It's pretty much on par with the other really good facilities. It's not a cheap place. Communication is very good. They are very responsive. My father is very happy there.

Provider Response

T.N.

My parents were residents of Brightwater Senior Living of Highland. The staff comes in and they're supposed to give them a bath, and we pay extra for things. But if they didn't want to the staff won't pursue it and will just say okay. We had a discussion, and they're supposed to call me if my parents are refusing or if one of them would sign a paper that says they refuse, and the staff only called me once and didn't do that anymore. They only have 1 elevator in the whole place, and the elevator broke twice while they were there for a week at a time. My parents were on the bottom floor, so they would have to go up the stairs or go outside around to where they could eat their meals. They had lots of wonderful activities and entertainment, they have a bus that took them shopping, to events and everything. The crafts were great at this community, but my parents don't like to do that. The layout was so inconvenient and it was so much larger than my parents' current community which had 2 elevators. They have a beauty salon, library, exercises and they also have exercise therapy every morning or 3 times a week. Once a week every friday in the assisted living, they have the walking club that walks outside the building. It was all great. The kids from the community would come in at Christmas and at Halloween, they invite them in so it's nice. When I wanted to put my mother in memory care, my dad would have to stay in the assisted living part, they said that my parents would have to be in separate rooms and we didn't want them separated. I would rate the supervisory or managerial people a 3, but the staff who really took care of my parents I would rate a 4. On the weekends, none of the managerial people are there. Also on the weekends, there was not that much staff there so the workers that were there had to cover everything.

Pamela McCarty

My mother has been a resident at Brightwater assisted living now for 11 months and I'm ashamed to have taken so long to express how pleased and happy to have my mother living at this wonderful facility. The staff and administration in particular are extremely friendly and caring. By no means do you feel that your inside a sterile or cold environment. The facility is more like a lavish resort or community that provides activities and resources that are social and health related. Have been overwhelmed how well my mother has adjusted to senior assisted living.

Elena K.

I can't say enough good things about Brightwater Senior Living of Highland. The staff is very caring, very positive, and concerned not only about my mother, but every person there. They call them by their names and they're attuned to their needs. The place is gorgeous and it's worth every penny. My mom is in a studio, which is affordable, adequate, very spacious, has a small kitchenette which includes a full-sized fridge, sink, and has plenty of cupboard space for any kind of snacks. There are lots of closet spaces and the bathroom is very generous in size. It also has a walk-in shower that accommodates her wheelchair. They have so many amenities and a full schedule of things that you can do or not do. They have a variety of activities inside as well as outside of the facility, which they provide transportation for. My mom doesn't particularly enjoy the food as much as I think she should. They have very nice variety of gourmet meals and she's just not used to that, but the food is plentiful and good. The facility is gorgeous. It's very expensive, costly and you get what you pay for, but not everybody can afford it.