Brightwater Senior Living of Highland

Laura

We visited Brightwater Senior Living of Highland. The facility was pleasant and accommodating. The tour person was very kind. It was very nice. The person who contacted us and the person we interacted with on the tour were both very professional, friendly, and thorough. We liked everything that we saw. The community layout was efficient. The room seemed pleasant and comfortable.

Provider Response

Shelly

My father has moved into Brightwater Senior Living of Highland. The staff is very compassionate. It is a beautiful place. It is a really lovely environment. It's a very positive place for my dad, so far. The food is fresh. It is a varied menu, and it is good. There is housekeeping once a week. They have a lot of activities. It's a very dynamic community with everything from scenic drives to bingo. I see groups of people always doing hair and nails. They have a theater that they can watch movies in. You have to consider that assisted living is difficult, so it's not going to be like a hotel. I hope other people will check them out. It's probably the best in this area. It has beautiful views. It's pretty much on par with the other really good facilities. It's not a cheap place. Communication is very good. They are very responsive. My father is very happy there.

Provider Response

T.N.

My parents were residents of Brightwater Senior Living of Highland. The staff comes in and they're supposed to give them a bath, and we pay extra for things. But if they didn't want to the staff won't pursue it and will just say okay. We had a discussion, and they're supposed to call me if my parents are refusing or if one of them would sign a paper that says they refuse, and the staff only called me once and didn't do that anymore. They only have 1 elevator in the whole place, and the elevator broke twice while they were there for a week at a time. My parents were on the bottom floor, so they would have to go up the stairs or go outside around to where they could eat their meals. They had lots of wonderful activities and entertainment, they have a bus that took them shopping, to events and everything. The crafts were great at this community, but my parents don't like to do that. The layout was so inconvenient and it was so much larger than my parents' current community which had 2 elevators. They have a beauty salon, library, exercises and they also have exercise therapy every morning or 3 times a week. Once a week every friday in the assisted living, they have the walking club that walks outside the building. It was all great. The kids from the community would come in at Christmas and at Halloween, they invite them in so it's nice. When I wanted to put my mother in memory care, my dad would have to stay in the assisted living part, they said that my parents would have to be in separate rooms and we didn't want them separated. I would rate the supervisory or managerial people a 3, but the staff who really took care of my parents I would rate a 4. On the weekends, none of the managerial people are there. Also on the weekends, there was not that much staff there so the workers that were there had to cover everything.

Pamela McCarty

My mother has been a resident at Brightwater assisted living now for 11 months and I'm ashamed to have taken so long to express how pleased and happy to have my mother living at this wonderful facility. The staff and administration in particular are extremely friendly and caring. By no means do you feel that your inside a sterile or cold environment. The facility is more like a lavish resort or community that provides activities and resources that are social and health related. Have been overwhelmed how well my mother has adjusted to senior assisted living.

Elena K.

I can't say enough good things about Brightwater Senior Living of Highland. The staff is very caring, very positive, and concerned not only about my mother, but every person there. They call them by their names and they're attuned to their needs. The place is gorgeous and it's worth every penny. My mom is in a studio, which is affordable, adequate, very spacious, has a small kitchenette which includes a full-sized fridge, sink, and has plenty of cupboard space for any kind of snacks. There are lots of closet spaces and the bathroom is very generous in size. It also has a walk-in shower that accommodates her wheelchair. They have so many amenities and a full schedule of things that you can do or not do. They have a variety of activities inside as well as outside of the facility, which they provide transportation for. My mom doesn't particularly enjoy the food as much as I think she should. They have very nice variety of gourmet meals and she's just not used to that, but the food is plentiful and good. The facility is gorgeous. It's very expensive, costly and you get what you pay for, but not everybody can afford it.

Susan787617

We choose Brightwater Senior Living of Highland, and it is spectacular. My parents have a living room, a bedroom, and a bathroom. The food is delicious, and they’re perfect about giving them their medicines. I can’t say enough about how wonderful these people are. They have activities from 8 o’clock in the morning till 7:30 at night. They take them on little field trips to Hobby Lobby, Wal-Mart, JC Penney, and Target. They had a special veterans thing. They had a Thanksgiving dinner for them where the families could come. They’re having a Christmas party. They’re taking them to a dinner and dance. We go everyday to see them because we only live 5 to 7 minutes away from them. It’s pricey, but you get your money’s worth. Both my parents are level 2, so that adds a little bit, and it’s about a little under $6000 a month. I would suggest it to anyone. We have been super pleased with everything and all the people there, and we’re very happy.