Brookdale Loma Linda

Kenny was very knowledgeable of senior care in general, and he offered great advise to help our family make the right decision on choosing a facility that was right for my mother. While we did not choose Brookdale, I would recommend them to other families because of Kenny’s genuine willingness to support them during challenging times.

Today-12/30/2020-This facility has 40 positive Covid residence, however, they have not reached out to any relatives to inform them. They took the senior citizens out of their rooms and placed them on a different floor without their stuff and Isolated them ! Their attempts to keep them safe??? When the resident calls the front desk trying to get information about the current situation - they are ignored. I have called the facility numerous times to get information and they also ignore and never return my phone calls. My mother-in-law who lives there, reports that her questions are never answered. She calls the front desk and they will tell her - oh I don’t know, we will look into it, and will get back to you, yet they never do. Also in order to get somebody to do something around there -the residents feel as if they must tip in order to get their request met. The residences pay $3200 a month for a bedroom and services.Please Do not place your relative there- they’re awful and do not care about the clients or relatives concerns. As soon as possible, we will be finding a suitable and appropriate resident for my mother-in-law.By the way Lucy ——who is the director —-she does not return phone calls yet-when we toured the facility -she displayed a caring attitude yet after my my-mother-in-law was placed and they took her money -Lucy ignores you. Very unprofessional Lucy!!🤬🤬🤬 Also the Residence —report people move in and move out - right away -save your money- look elsewhere !!! please do your relatives a favor.

My mother-in-law was in Brookdale Loma Linda. She was very unhappy there. We thought it was a great facility; however, it was farther away from all of her children. I think that's why she kept saying she was unhappy. However, their food was excellent, and the facility took care of her. They had the typical activities that some of the places had. They were right on top of it and they took care of it. Other than the director, who was very unable to reach, the staff that took care of her was excellent. Every time I ate there the food was excellent. The dining area was large because it was a large facility. However, all of the residents' rooms were not set up for wheelchairs, therefore you're crashing into a lot of walls and causing damage. She couldn't even use her bathroom because her wheelchair wouldn't go in enough. They had activities up until COVID. Everything got cut back to pretty much bingo, so that's about it.

My husband moved into Brookdale Loma Linda two weeks ago and I took him out last Sunday, so he was there less than two weeks. I will never ever recommend this facility to anybody. It was absolutely a disaster. He fell down every single day. They were promising so many things. They came to my house, they evaluated him and they said they could check on him. I told them he's got Parkinson, they said they're going to check on him every 50 minutes and then they're going to exercise him every day. He didn't do none of this. They said that they're going to give him a shower twice a week; they didn't do nothing. Nothing of that. He fell down every single day, sometimes twice a day. On Saturday, he fell down and he hit his head so that he had to go to the hospital. I stayed with him all day in the hospital and after that, I took him home. I'm not going to wait for something to happen to him or he dies or something because of their neglect. They were neglecting him completely. They gave him a button that he was wearing on his neck and he was pressing it sometimes. He said he had to wait an hour, so a few times he peed on himself because he couldn't get to the restroom, and they were mean to him. It's completely unprofessional, and I'm disgusted. Actually I talked to them on Tuesday because Monday was a holiday and I let them know because I still have to resolve the bill situation. They said they're going to call me back and today is the end of Thursday because it's 5 p.m. and they still didn't call me back. Also I was very upset because they didn't even call to check if my husband is OK. He hit his head, and he had to go to the hospital. I took pictures. I have pictures of his arms and his knees. He got bruises I don't know from what. Well, knees I know are from falling but his arms, I don't know why his arms were so scratched up and bruised and had blood all over. I told them I took pictures and that it was like two days later because I can't see him every day, you have to make an appointment because of the COVID, so I couldn't see him. That was like two days late. I can't imagine how they looked when they were fresh, and nobody even called to check if he's OK or if he's still alive, still nobody even called. I will never recommend this to anybody. He didn't exercise, he stayed in his room, nobody was checking up on him. They were only bringing him his pills if they did, I wanted to believe that they did, and food, and that's it. He didn't like the food, but that might be a personal thing. He said a few times they didn't bring him a fork or a spoon, so he had to eat with his hands. I can't tell you about the facility because of COVID, so I didn't see it. For now, I paid $4046 just for him to stay there and they sent me right now bills for $1800 I don't know for what because it doesn't say on the bill what is that for, and he was over there for less than two weeks. It's almost $6000 for less than two weeks. He can go to the best hotel, have a private valet and room service and be better treated than over there. It's way too expensive. First of all, they should change the staff. They should have people who care. If you find people like that and you're going to have a heart, then they're going to have a good crew, but if they're going to continue with the people they have right now, it's not going to happen. I'm waiting for them to call, nobody called me. If they won't call me tomorrow, Friday, Saturday and Sunday, they don't work, I'm going to call over there Monday and we will see because I'm not going to pay the bill that they sent me for $1800 and they didn't even say for what. I will look but I'm going to look by myself because they were promising me everything. They came to my house a few times, they knew my husband, they knew what he can and he cannot do and they were telling me that they care better for him than I can, and in less than two weeks, they destroyed everything. He was so dehydrated because he was scared to drink water, so he didn't have to go to the bathroom because he knew nobody was going to come and help him. Like mentally, that's abuse, that's elderly abuse the way I see it.

Brookdale Loma Linda was a very nice place for my husband. I was very impressed with everything. However, I never had a chance to see a room because they didn't have it ready. Well, the place was very open and friendly. They had activities going on for the people. The dining room was open, very nice and clean. They also had bingo and blind dancing. I came on a Sunday and there were people waiting to be picked up to go to church. On Friday night, they would hold a little service for the residents, too. The staff who helped me was friendly. When he found out my husband had passed away, he called, too. He didn't have to do that. He was a very good salesman. He sold the place to me and he was very helpful. The place was very clean.

Brookdale Loma Linda was very attractive. We talked to the folks there, and they were very nice. The staff was very welcoming, tried to answer our questions, and offered to evaluate our family. It was very clean.

We toured Brookdale Loma Linda. The space they showed us was bigger and more expensive, so that was one problem. It looked clean and nice. The person who gave us a tour was very nice. She picked us up, she gave us a ride, and she showed us around. The community had some nice features, but it didn't quite click for us. Also, Loma Linda was very far out. They had a few throw-away vegetarian options like egg salad and a tofu hotdog, but I wasn't that impressed with their vegetarian fare. It was rudimentary; it didn't have much sophistication.

First of all I walked in and no one greeted me. The lady sales coordinator had an attitude and kept rolling her eyes. People like this should not be around the elderly population. We took a tour and we found that a lot of workers like to hug other team members. This was not professional at all. It's like a place where people go to hand out with each other and not do what's important which is working and being attentive to resident needs. I will not be taking my grandma here.