"I chose Bloom At Kokomo for my mother. What I like about them is that they have assisted living, memory care and severe memory care, all at the same facility. So if she gets worse, she doesn't have to move. She can move within the same building to a different wing. The food is average. I think it's nutritiously balanced, it's what they need, it's geared towards old people and what they can eat. They have their bigger meal at lunchtime and the dinners are very often just cold sandwiches or something like that. But those old people don't eat very much anyway, so it's adequate but it's not delicious by any means, and I would never pay to eat there. The person I worked with on entry, some kind of director of community relations, that person was outstanding. She was excellent, very thorough, and provided a lot of information. She took time with me, gave me her personal cell phone if I had any other questions. That's the main thing that got me in there to go for a tour. When I called her, she wasn't abrupt in treating my question. I didn't know what I was doing; this is my first time and I didn't have this experience before. She's very patient, thorough, took her time, and adjusted her schedule so I could meet with her when it was convenient for me. She's just very nice. They've had some turnover in the memory care department, and the person that's in there now is excellent. The person that was in there before, the first few months my mom was there, was average at best. They're very, very good right now. But that first person that was in there was not responsive and didn't know and could never answer my questions. I always had to ask somebody else. But obviously, they found that out because she's not there anymore, and they replaced her with a much better person.
The director was the same way, the director that was there when I got there was not on top of things the way somebody that's a director and operational manager should be. But the man they have in there now is outstanding. So they've made a lot of changes since May, when my mom went in there, and where they are now for the better. The maintenance is very good, I liked it a lot, both on the assisted living side and the memory care side. They cleaned the rooms three times a week. They help with whatever kind of spills or accidents in the bathroom or anything that might happen there, and they're on it right away. They take care of the clothes washing. It's still a nursing home atmosphere, so it's not a happy, joyous place, but it's very clean. It's very adequate. Everything is on the first floor for my mom and that's what she needs, not up and down any steps.
They have a lot of activities. My mom has dementia, so she's not up to many of those. Sometimes they have a trivia about old-time stuff, where they ask them about things that happened back in the '40s and '50s when they were alive. And the people seem to like that. I've brought in different kinds of treats multiple times, and they allow it as long as it's prepackaged. And they do their best to facilitate getting the 14 people in her wing together to have a treat or whatever it might be. They have things like they do their nails on one day, my mom likes that, and they have bingo every Wednesday and Friday. They have some movies that they watch, there's generally music in the living area and the residents are sitting out there. They do a good job of trying to provide options. The other thing I like is they are not pushy, because if she doesn't want to do it, they don't make a big deal about it, they don't make her then. So that's good because I don't want that. They take them out as well. There's a bus and it will take them like for a ride, or to a store to go shopping, or they did a band concert in the park and things like that. It's very good if your person isn't as bad, and I see the people enjoying that. It's expensive but they're all expensive, so it's comparable. The thing I like about it is the fee is fixed per month compared to the other place I looked at, which had a sliding fee, depending on what you needed. So as you needed more, your price went up, so that's why I picked this one."