Catalina Post-Acute Care & Rehabilitation

markdavid

Terrible. The case worker here does not know her job or responsibilities. My sister requested many times to keep me informed of her health and progress and the case worker refused, without a valid reason. She even failed to show up to meet with us twice. The Administrator is an expert at passing the buck. You won't get any help from him either. The front doors are just left open most of the time and anyone from the street could just walk into the facility. The reception desk is usually unoccupied. Some of the hallways smell of urine. They tell you all the rooms have windows, but they dont tell you that all the beds by the windows are taken and your loved one will be put in a small space between two cutains. This place is disorganized and dysfunctional. Terrible.

MMariaa

By far the worst place to send love ones for care. The amount of neglect my grandmother received from this facility is unreal. Majority of the techs/nurses made her feel like she was a burden and made her feel very uncomfortable. One of the nights there my grandmother had a small accident and the night tech told her she wasn’t going to change her since “ it’s always one thing after other.” They left her like that for 6+ hours which caused her to get bed sores/rash. It’s pretty heart breaking that my grandmother had to call crying to the family saying how uncomfortable she was there. When she had to go back to UMC for a evaluation one of the Drs even noticed how much worse she got since being moved into there. Also they made documentation on how poorly her wound was being taken care of. This rehab needs a serious evaluation!

Anthony

My brother is at Catalina Post-Acute Care and Rehabilitation. He moved in there 2-1/2 weeks ago. They provide physical therapy while he's there. When I was able to actually talk to somebody, the information was outstanding and the attention I got was outstanding, and I'd get to talk to his attending physician. The problem is they don't return your phone calls most of the time. Communication has been pretty bad, but the care has been good. The location is great. The OT and PT services are good. He said the food is pretty good.

leesh

DO NOT SEND YOUR LOVED ONE TO THIS PLACE!!! YOUR LOVED ONE COULD END UP DEAD!!! THEY LEAVE PEOPLE IN THEIR FECAL MATTER, THEY DONT CALL ABULANCE WHEN YOUR LOVED ONE NEEDS IT, THEY GIVE YOUR LOVED ONE TOO MUCH OXYGEN, THEY LEAVE YOUR LOVED ONE AT THE DOCTORS FOR HOURS ON END WITHOUT TRANSPORTATION BACK. THIS PLACE NEEDS TO BE SHUT DOWN ASAP!!! May my loved one RIP 🙏

marii9225

I wouldn’t even give a star if I could this place isn’t worth it I have my father here the rooms are disgusting you call the facility and their phones are down every single day and every single day of the time I would not recommend this place

MaryBB

Do NOT allow your loved one to be cared for here. Times are difficult so I wasn’t able to actually see my dad for the two and a half weeks he was in there. He had overcome double pneumonia but needed help to regain his strength. Come to find out that PT amounted to someone coming to his room each day and having him do a few ridiculous exercises. And then, all of a sudden, they said he was being discharged back to his independent living apartment. Because I hadn’t been able to actually see him, I had to trust that they knew best. Something seemed fishy because they wouldn’t even let me speak to dad at his window. During the time he was there, we rarely were able to even have a phone conversation with him. Either no one answered the phone numbers we’d been given anywhere in the facility or the phone in his room wasn’t working properly. When we did speak to a staff member who should have been an advocate for dad, we got very little satisfaction. We never knew who dad’s doctor was or exactly how much PT he was getting. Even dad could not get a straight answer out if anyone. It was so frustrating because I felt like our hands were tied. There was one receptionist who, if we were lucky enough to get her, was very nice and would go to dad’s room, dial my number, and make sure the phone’s volume was turned up before she put dad on. But that didn’t happen consistently. I could go on and on about how bad this place is but it would really be enough to say that if you want more than glorified babysitters for someone you care about that needs “skilled nursing” and physical therapy, this is not the place. Please find a place that knows what they’re doing and hope their insurance is onboard with your decision.

rlwoodrum52

Right Hand doesn't know what the left hand is doing. Staff was nice but have no idea what they are doing. My wife had PT for 1/2 hr each day, then lay in bed till next day. She was making progress till they stopped PT for 3 days. She lost all she progress. After those 3days they gave her and IV. She asked what it was & why. I don't know! I asked the same ? Same answer. I picked her up, can't stand, feet swollen. WORSE THEN WHEN SEE WENT IN!

Malva

Super clean, Knowledgeable staff, Nursing staff is super, Rehabilitation staff is top of their A game. Care and friendliness and concern for everyone is 24/7. R.S. Lamberson April 8-16, 2019

Dianna Chavarria

I was a patient at Catalina for almost a month. All of the staff from the nurses and CNAs to the therapy, kitchen , housekeeping and administration staff were extremely nice and accommodating to my needs. My stay was very pleasant and I would recommend this facility to others.

Joe Varela

My stay at Catalina was very welcoming and felt like home. All the emploees were friendly and alert. They were on top of everything I needed. I enjoyed the therapy room which helped me get my strength where I need it to be to move on with my surgery. I recommend this facility to anyone who needs the therapy. Thank you again Catalina!

NewRX

When we visited the establishment, it was in order to visit my new step-father's aging mother. We walked in and I remember being immediately surprised to how nice the center was. For starters, it did not have that smell that I heard of many nursing homes of having, so that was definitely appreciated and a good sign, and then secondly, I thought the furniture throughout was classic and great quality. We sat with her at a nice table that easily pulled up 4 additional chairs and space for her wheelchair and sat and talked. Prior to meeting with her, we spoke with the staff and they were friendly, smiled often, and very helpful to our needs. When the day comes that my mother needs to go to a home, if I can't help her at my own home, I would suggest this center as both the staff seemed friendly, his mother was happy (even though she is in dementia), and the center was clean.

V. Hamilton

Would have wanted to see the Doctor visit schedule and the nurses and aides rotations posted on the floor. So much anxious time wasted hoping to "catch" one of them to get proper information.