Brookdale Central Chandler

Melinda

I toured Brookdale Central Chandler. It's like assisted living and then they have memory care attached to it. They were pricey. You have to have a lot of money to stay there. What I like best about the place is that the facility is really beautiful, and they have nice paths that everybody can walk on. In the assisted living part, it looks like you could have a little more if you pay a lot like you could have bigger rooms. But the studio apartment, where there's one single bed and one chair in there, would only fit a TV and that's it. I don't even see where you could put a dresser in there, so it was that small. The staff was very open and thorough about everything. She would tell me like every time they if they need to get medication, that's $500 more, and if meals were brought to them, that's $500 more. Everything was like $500 more if you add them to the price of the room. By the time we were done, I think we were up to like $7000 a month, and I'm like, 'What?' They had a lot more amenities at that place because their assisted living was next door. They offered more classes and they also had classes where they could teach people with memory care how to do things easier and better for themselves. It seemed like they had more amenities going on, they had more staff, and it was a larger place. However, the rooms were super small. The facilities were very clean and very nice just super small.

Tammy

Brookdale Central Chandler was very nice and very clean. The staff was very friendly and very knowledgeable and they had a lot of great activities and great food menu choices. They could bring their own furniture to make it feel like home when they live there. The dining area was nice, open, spacious, and very welcoming. The room was cozy, nice, spacious, and very personalized with a very large bath. They had a salon so that they wouldn't have to go offsite to get their hair done, they did both men's and women's hair.

Stephanie

I went to see Brookdale Central Chandler assisted living. It's very hospitable and safe. It just felt safe because of the way the courtyard was set up and the office, it was like a square. The way it was set up from the entrance to the back of the property on all four sides. It was a single-level building so to me, it felt safe. My mom likes to be on the second or third floor though because she feels safer on a different floor, not on the regular floor. She doesn't feel safe there. The apartment we saw was clean. I wouldn't say spacious because the rooms are not that big. There was no kitchenette. They just had it set up for people that were not as mobile and my mom is still mobile. She's still independent where she can get in and out though she still needs assistance. If she's not mobile anymore, I thought that would be a good fit but she's not there yet. The staff was very nice, very informative, and very open. She was very willing to help my mom. She made us feel like if it was not a good fit for mom, there might be other places for her and she just wanted my mom to be comfortable. She did not make her feel like that was the only option she had and she was very considerate of my mom. I didn't try the food, but I did see the dining room and it's beautiful and spacious. It was just set up very elegantly. I saw the menu and it looked good. Mom liked the menus and they had at least two different choices for their meals.

ChrissyA

Lovely facility! My husband is in need of care, and I was really impressed with Traci H, who took great care of us from the start! She was kind enough to lead us on a virtual tour, knew every residents name and showcased all of the amenities available to residents. The facility was bright, clean and cheery! Covid has really inhibited the staff's ability to provide activities and events for the residents, but they go out of their way to engage residents. The outside grounds are beautiful as well. We are very much looking forward to my husband becoming a resident of Brookdale Chandler.

Gigidog

very impressed with the Sales Manager, Traci and Ben the nurse who did the interview for my Mom. We are excited to have my Mom at Brookdale when she is approved for ALTC.

Danielle

Brookdale Central Chandler was very much like a hospital. The rooms were small, shared, and they accept assisted living. The rooms were very small especially for 2 people to share. The dining area was small, too. The facility looked liked it need to be refreshed, but they don’t have funding for that.

Provider Response

Pam

My mother is in Brookdale Central Chandler. They've been operating for two years but they can't keep staff members. Everybody has only been there for two to three months. They're having a hard time finding their niche, so until they do, we'll have to move Mom to a safer place. However, it's a very pretty place, that's why we chose them in the first place. They have a game room for the residents that they can get up and go to themselves. Otherwise, they don't have an activities director for the Alzheimer's unit. There are two people to a room. They have a med-tech distributing meds who's neither certified nor an RN, and I think that's wrong.

Chchch1

I am working to get my live one out of here . My comment is on the assisted living not memory care. It has an institutional feel and the impression is it is a warehouse for the elderly. The residents do not seem groomed appropriately and most important there is a sad look in their faces. The staff is chronically understaffed, it is almost impossible to get a phone call in to your love one. They usually do not have an activity director or someone who is liscened to drive the bus, so the residents do not have transportation. Brookdale facilities have a good reputation, but it would seem that the reputation is not derived from this facility.

Provider Response

ConcernedinChandler

I would not take a loved one here. My experience with my Mother has been horrific. The high turn over, the med techs are hired through a temp service. Night staff is lazy, no activities for the residents on memory care side. Ive given plenty of time and it continues to get worse. they just had bedbugs. food portions are very small and looks like left overs from assisted living side. Management is very rarely there or when I need to address an issue they are in a meeting, conference call. Medical files are either somewhere here or back there or we're behind on filing. the in house doctor prescribed schitzo med without advising family members

Provider Response

AZMom2000

Do not put anyone you love in this facility. It is absolutely awful. The staff has gone steadily down hill over the years. The food is mediocre at best. Expect bed sores, bed bugs, very long wait times when you call for help - imagine walking in to visit someone and a stranger is calling to you to help them because they've fallen, pressed their button and no one is coming. I actually pressed my grandmother's button one time and waited 40 minutes for someone to show up. Just awful. All I can figure is a combination of bad management and high turnover results in a sub-standard living facility. My advice is to go anywhere but here.

Provider Response

Sue121450550

My mother is in Brookdale Central Chandler. Their caregivers are very friendly, and caring to the residents. They are in the process of doing some updating, and remodeling. So, it is not pristine yet, but they are working on that. They seem to be very organized. She is in a semi-private room. It is nice. It has a good size closet, pretty nice bathroom, and shower. They have a lot of activities. Unfortunately, because she is confused and blind, there isn’t much that she can participate in. The caring attitude of the actual caregivers impresses me most. I guess the food is pretty good.

Visitor37

My father doesn't like it at Brookdale Central Chandler. We're thinking about moving him because we're not happy. The room is just OK, nothing special. The food is fine.

Provider Response

Caring113877350

I did visit Brookdale Central Chandler. The people there were great, and what they offer is wonderful, but the place needed more attention. It looks worn out and not clean. I looked at an apartment, and it was sufficient. I saw some activities when I went there, but they offer quite a bit of activities.

JJen

This is a great facility. Kelly and Angie are always willing to help.

Carol40

My mom moved in just this May. Everything was very nice. The staff was wonderful, very helpful, and very supportive. My mother to this day has no complaints, so it's been great. She says the food is okay.

Diana12

It looked good and clean, but it was outdated and had dark tone in it. It also had an old fashion smell. They should improve on their furniture and put something to brighten it up.

kuzopt

Nice, clean facility, plenty of friendly staff helping in what is a difficult situation

Eric1

I have visited many memory care facilities and it was by far the best choice for my mother. The director of the memory care really cares about the residents. She has activities and programs that keep the residents involved and active. I could tell a difference from my first visit. The administration was superb. They worked hard with me to achieve placement of my mother. I am very grateful to all of them. Definately five star all the way around.