Right at Home Milwaukee County, WI

Offers Home Care

72 Reviews
Call (414) 485-2981
Right at Home Milwaukee County, WI (414) 485-2981
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Reviews of Right at Home Milwaukee County, WI

72 Reviews Write a review

Home Care Reviews for Right at Home Milwaukee County, WI

June 02, 2022

By Christine B_13

I am a current client of this provider

It takes me 40 minutes to get dressed but with my caregiver, it takes 10. I like that they go according to my schedule.

Provider Response

Thanks so much for your review Christine. Your statement characterizes what we're aimed toward doing. That is improving the quality of life for those that we serve!

May 20, 2022

By Anthony P_8

I am a current client of this provider

It is a transition period right now for the client. The caretaker needs to be able to work with her and have an open mind. Right at Home seems to be dependable. Also when Lisa came in to do the interview and the assessment, it's nice that you get a professional to asses the situation.

Provider Response

Our Director of Care, and select staff members do all our assessments directly. As part of our total quality management approach, we start by making sure that leadership has a clear understanding of each client's and family's needs. This assures that our Care Plans are well defined, and that our caregivers know exactly what care is to be provided.

May 20, 2022

By Larry D_9

I am a current client of this provider

They sit down and explain the program to me and discuss everything that needs to be done. You all offer the services that we need.

Provider Response

Thanks so much for your comments Larry. We try to communicate in simple, clear and straightforward fashion to make sure that both our clients, and their family members understand our range of services. Most importantly, we want to get to what is most relevant and beneficial to them.

May 05, 2022

By David M_50

I am a current client of this provider

They make sure that everything is done so that my family doesn't have to change their lives. I like that they are very personable, caring, and on time.

April 19, 2022

By Sharon W_21

I am a current client of this provider

If they are not doing it, I am, and I just cannot do that. They provide the care they say they will provide.

April 05, 2022

By Victoria w

I am a current client of this provider

They are available on short notice and can keep the clients in their home. I like the convenience of it all.

April 05, 2022

By James F_17

I am a current client of this provider

They are helping us with bathing services. I like that they are very personable and sweet.

March 04, 2022

By Virginia S_19

I am a current client of this provider

We sit and talk and she helps with whatever I need. I am very happy with the services.

Provider Response

Thank you Virginia. Companion Care is an important element of our overall service. It's often overlooked, or not considered as relevant as Personal Care by family members, yet it's so important to the overall wellness of our clients. We want to make sure that the wellness of our clients is addressed from various angles.

March 01, 2022

By Mike N_7

I am a current client of this provider

The day-to-day help is good and the caregiver engages my father in conversation. They are so willing to work with us in these tough times when it's hard to find employees.

February 07, 2022

By Marlene O

I am a current client of this provider

I couldn't do anything without them. I can't use my right arm, so they help me with showering, cleaning, and they do a good job. They're always on time. I like that they talked to me and spent time with me prior to even signing with them. They worked with me right away.

Provider Response

Thank you for your review Marlene. We introduce all our caregivers to our clients to assure that a high quality of service is delivered. As a result, the caregiver, and the client fully understand the customized care plan. This helps to assure that everyone is on the same page, and that the expectations are well understood. Few other providers make these introductions, so we believe this sets us apart from them.

February 03, 2022

By Dianne H_7

I am a current client of this provider

They are receptive to the suggestions we have for my mother's care. The owner is easily accessible.

Provider Response

Thanks for your review! Our field team is always happy to address input and feedback to maximize the quality of care for all our clients. Every client has emerging and changing needs, and our customer-focused approach is aimed at assuring that they are met.

February 02, 2022

By Brian T_4

I am a current client of this provider

The first person I met from Right at Home, Lisa, met with my family and I, which helped to break the ice to make things more comfortable for everyone involved. Right at Home helps to provide cleaning, takes her to appointments, and helps with a wide variety of services.

January 12, 2022

By Joe N_2

I am a past client of this provider

The provider helped the most by staying with my mom overnight. I liked that Right at Home was easy to use. The people I dealt with were great, and they took good care of my mom.

Provider Response

Thank you Joe! Regardless of the time of day, or day of the week, we're focused on assuring that our clients - and as important, that families members feel confident about the quality care that we constantly strive to provide. It's very gratifying to read your comments. Thanks again!

January 04, 2022

By Kathleen L_5

I am a current client of this provider

They've helped me go up and down the stairs. I don't have to do that anymore alone. They haven't done anything bad to me so far!

December 15, 2021

By Mark F_9

I am a past client of this provider

It was helpful for me, it allowed me to leave the home. They do what they say they will.

Provider Response

Thank you for your review! We constantly strive to provide a very dependable Respite service, so that family members feel confident and assured that their loved one is being properly cared for when they are away from home.

November 03, 2021

By Marga H

I am a current client of this provider

Their prices are very high. I see people who are not doing the work they are supposed to, the service doesn't match the cost. There were some experiences that we had with caregivers where they acted unprofessional and complaining about the work they had to do.

Provider Response

Thanks for your review. We benchmark our service rates regularly. They fall within the mid-point of market rates. In fact, we are lower than others. Recently, we were awarded Caring.com's Caring Star Award for the highest client satisfaction ranking in Milwaukee County. In this instance, although two caregivers were providing excellent care, we took immediate action to address deficiencies associated with a third caregiver. Our field team constantly monitors our service to make sure the quality of our care is corrected when needed.

October 18, 2021

By Judith Z

I am a current client of this provider

They clean for me. I like their flexibility.

Provider Response

Thank you. Our goal is effectively provide a wide array of Home Care services, and housekeeping is one of those. We appreciate that you mentioned our flexibility, as we know that this is of value to many clients. Thanks again!

October 18, 2021

By Anonymous_5338

I am a current client of this provider

They're a good help to me. They could get more people to service their clientele.

Provider Response

Thank you for your review, and we appreciate the opportunity to provide Personal Care to you! We're constantly seeking to hire well vetted caregivers to assure that our high standard of care is provided to all our clients. It is proving to be a bit of a challenge right now, owing to the current labor market.

October 07, 2021

By David M_46

I am a past client of this provider

They just worked really well with Charles. There was no problems. They did a great job, there is nothing I felt was a problem or issue. Several people came from the agency and did a good job.

Provider Response

Thanks for your review! It was a pleasure serving Charles, while also assuring your family that his needs were being addressed. Our passion is to provide the best possible Home Care services in the industry. Thanks again.

October 01, 2021

By Kristi

I am a past client of this provider

Mom and Dad wanted to stay in their own home, and Right at Home allowed that to happen. Lisa not only answered our call for help, but she listened and put a custom care plan into place to provide overnight care and eventually 24-hour care, assessing and adjusting as Mom and Dad’s needs changed. Her team was compassionate and caring, and worked with the family at a level that was comfortable for everyone. Lisa’s caring and gentle nature, along with her healthcare background, allows her to develop a plan and put a team into place covering every need. Lisa checked in often with family members, and was always responsive to our questions and concerns. Working with Right at Home gave us peace of mind in knowing that Mom and Dad were well cared for and they were able to remain in their home as they wished.

Provider Response

Thank you Kristi. It was a pleasure serving not only your Mom and Dad, but your family as well. Our mission is to improve the quality of life for those that we serve, and we strived to make this happen for your family.

September 02, 2021

By Charles H_19

I am a past client of this provider

They offered assistance to my dad when I was unable to be there. I appreciated that. They were very helpful in making it easier because I knew someone was there for my dad and that he was getting that one-on-one care. I didn't have to worry about him by being by himself. I have no issues at this time.

Provider Response

Thanks for our straightforward and supportive review Charles! Our focus on providing meaningful Companion Care, is just as important as providing Personal Care. Companion Care has proven very important to many clients, especially during these last 18 months when so many Seniors were isolated. Thank you for the opportunity to serve your father.

February 09, 2021

By Maryfield

I am a current client of this provider

I have used Right at Home for my mother's care since she can no longer take care of herself. I do not live close to her so I found this service to be exceptional in helping my mom out on a daily basis. They are at her home to give her her medications, prepare her meals, help her dress, bathe, remember to use her walker, clean her house and wash her clothes. They also spend lots of time talking with her and playing music that she enjoys listening and singing to. She has the same couple of caregivers on a daily basis, and is so happy when they are there. The home office staff visits her home weekly and is in contact with me regularly. If I need to speak to them, it is never a problem getting in touch with them. Being so far from my mom, Right at Home has truly given me peace of mind with her daily care.

December 17, 2020

By Lisa Z_3

I am a past client of this provider

It made things easier for her to go shopping and stuff. Right at Home does a real good job, especially personally for people.

December 05, 2020

By Anonymous_3530

I am a past client of this provider

I liked that I could depend on them. I liked that they did their job.

December 05, 2020

By Chris R_5

I am a past client of this provider

It made it possible for my parents to survive for three months. They could have consistency of caregivers. Some were good and others weren't as good.

November 25, 2020

By Joan T_10

I am a current client of this provider

I'm the one, whenever something goes wrong, who has to be the go-between for my parents and the company. There have been some caregivers that didn't want to come back but now we have some good caregivers.

November 17, 2020

By Doris L_3

I am a past client of this provider

They helped me with providing the caregivers. They need to be more attentive to the patient.

November 09, 2020

By Kathy G_10

I am a current client of this provider

I don't have to worry about my mom anymore because I know she is taken care of. They have helped my mom so much and do anything she needs. I am not there and can't check in on her so it would be a scary thing, but with them, it has been great.

October 02, 2020

By Sister 1027 P

I am a current client of this provider

They do house cleaning and laundry and cooking. I like their willingness to work with the client.

September 25, 2020

By Kathleen D_4

I am a current client of this provider

They have helped me with my showers and they help me around the house. They give the best care.

September 22, 2020

By Carl C_6

I am a current client of this provider

They could provide a worker that's asking for more work to do and is following the list properly. The quality of the caregivers need to be better. They could not change our hours for someone to come without our permission.

September 09, 2020

By Michael R_12

I am a current client of this provider

I like that they come in and do exactly what needs done. I feel the caregivers are very well informed. I think they are a class act.

August 28, 2020

By Chris Ros

I am a current client of this provider

When my Mom, who has advanced Parkinsons, came home from a stay in the hospital, it was clear that she was going to be too much for my Dad to handle safely at home my himself; she could barely move and eating and getting to the bathroom were difficult and dangerous for just the two of them. My parents are both up there in age, and technology is difficult for them. My sister and I were left with the task of finding 24/7 in-home care very quickly; it was dangerous to have her at the house with just my Dad there because he couldn't move her by himself. I saw the great reviews for Right at Home online and decided to give them a call. Lisa, the owner of the South Eastern branch, worked with me over the telephone to understand our situation. She was very knowledgeable and re-assuring. I called on a Friday, Lisa evaluated my Mom in person (with proper COVID precautions) on Saturday, and they were there Monday morning to help my Dad care for my Mom. I can't tell you, in this very stressful and personal situation, what an immense relief it was to have someone available to help us that quickly. They have been caring for my Mom 24/7 for about a month now. Lisa is always very responsive, and frequently cares for my Mom herself. She has worked with my family to understand our needs and fulfill them. If you find yourself in this unfortunate situation, call Right at Home. They can help.

August 21, 2020

By Anonymous_3955

I am a current client of this provider

They help me do a lot of things. They're always reliable and communicate well.

August 06, 2020

By Andrea F

I am a current client of this provider

They accompany him to doctor's appointments. The staff is really nice. They have helped with last minute assistance in the past.

July 16, 2020

By Darinka K

I am a past client of this provider

The care for my mother included needing help getting meals ready, they spent time with her, and made sure she had lunch. They were very good. They were very considerate, kept me informed of everything with my mother, and they were just such pleasant people.

July 16, 2020

By Pascual T

I am a past client of this provider

One was very excellent. She was always attentive and she was able to get my groceries for me. They were friendly and they treated me well.

July 09, 2020

By Joanne B_4

I am a current client of this provider

They're able to do things for me that I can't do that others take for granted. They're on top of any issues I have. When I call about an issue they resolve it right away.

January 10, 2020

By Jeffrey M_1

I am a current client of this provider

They are doing everything that they can. They are very caring.

December 09, 2019

By Dale 1105 L

I am a current client of this provider

They have given me a little bit of relief from attending appointments for my loved one. They have done devotionals for him, which makes him talk, think about things, and express himself. When he is tired, they help with his daily activities. They do whatever he can't do. We haven't been with them for a long time, only about five weeks. I would definitely tell people to consider them, but I'd wait longer before I recommend them.

November 22, 2019

By Jill S_3

I am a past client of this provider

I think they could have just had more experience, patience, and tolerance. The one girl that came was quite young and had only been working there for a month. The owner was older and more experienced, and she just handled my mother much better. I would have liked a more experienced staff. The owner, Lisa, came quite a bit, and she was fantastic, but anyone else that came was pretty new and inexperienced.

October 15, 2019

By Shirley & Paul R

I am a past client of this provider

They did everything perfect for us, and they were loving towards my wife. They were very courteous, helpful, and friendly.

August 13, 2019

By Anonymous_2336

I am a past client of this provider

They could have provided all of the care he requested. They are easy to reach.

July 31, 2019

By Daniel N_1

I am a past client of this provider

We only needed services one time. I was very pleased with the services. They were very flexible and also very patient when the study had been cancelled the day of. They were willing to reschedule for a different time.

May 21, 2019

By Ann M_1

I am a current client of this provider

They have taken a big weight off of my shoulders knowing that there is a company I can trust with health care individuals that can help my mom out. All of the workers have been very wonderful, and my mom enjoys them. I like that there has been a great level of detail, and the manager has worked really hard to meet my mom's needs. I live far away, so she has been very helpful in managing my mom's case, given I am so far away.

February 15, 2019

By Jane 1066 K

I am a past client of this provider

They have helped me in my house to keep things organized and have medications available. I like how the nurse that came was very conscientious. She wanted to make sure that everything was going all right.

December 18, 2018

By Minnie F

I am a current client of this provider

I would tell a friend that they provided good service. They help me the most by providing care for my loved one and they now fill in the space when I cannot be there.

December 08, 2018

By Rosemarie N

I am a current client of this provider

I like the owner of the company. She is really easy to work with. We have really appreciated the two caregivers that have come in. I care for my husband when they are not here, so they are able to give me a break. They help me with the Hoyer lift and things of that nature.

November 28, 2018

By Richard D_15

I am a past client of this provider

They were fantastic, they were prompt, and they were professional. They were also generous with their time. They helped with transportation, and they accomplished that.

November 28, 2018

By Carol D_7

I am a past client of this provider

I did not have a good experience with this company. It is nice that they offer the services they provide, but it was not a good experience.

Provider Response

All seniors in our community deserve to have their in home care needs met and we work diligently to improve the quality of their lives, even in adverse settings. We strive to meet these needs daily, and are available 24/7 to address any concerns that our clients and families have. Thank you for sharing your feedback.

November 28, 2018

By Sandra 1082 N

I am a current client of this provider

It would be nice if the person that is taking me would leave their phone number so I can get a hold of them. If they are late, it should not come off of my time. They charged me ten dollars because she was late, which wasn't fair. They just need to be more open and give me calls.

November 21, 2018

By Joe Z_1

I am a current client of this provider

They need to improve their billing process. The services helped with personal hygienic needs.

October 26, 2018

By Jenny R_1

I am a current client of this provider

They could have consistency with the caregivers. When you are dealing with elderly, you need repetition. They have helped by knowing that my mom is being taken care of.

October 10, 2018

By Lisa M_7

I am a past client of this provider

They are very friendly and I have felt very comfortable with them. It was very helpful. I was a little nervous, and they were very reassuring.

September 13, 2018

By Gloria 1068 J

I am a past client of this provider

They were really nice about everything and every time we had to call them and make arrangements for days to come they were really helpful in making sure we were satisfied. They were able to do what I couldn't do.

August 21, 2018

By Alex 1075 C

I am a current client of this provider

The staff is very friendly and they are always on time. They help with me what I need to get done around my apartment. They help me get motivated to get things done. I get lonely sometimes.

May 14, 2018

By Joe Z

I am a current client of this provider

I like the people that have been here. They get along well with my mother. They are getting her to have a shower since I can't do it.

April 26, 2018

By Russell 1018 S

I am a current client of this provider

They are responsive to requests. They always answer emails on time. They hired very good and reliable people who come in and show up. One caregiver would always visit me and my husband to make sure my husband was properly taken to a respite center while I was in the hospital. It's difficult for me to get out of the house without a caregiver's help. Some days, I need to be gone all day or for a long time, and they are very helpful and reliable.

April 06, 2018

By Tom F_3

I am a current client of this provider

The employees are outstanding. The person who does some scheduling and billing is excellent and the care-worker is outstanding. She has a good rapport with my mother, is very caring, and is very competent at handling my mother who has trouble getting up. I've been caring for my mother for a while and don't have to help her with her bathroom need anymore because of the caregiver.

March 08, 2018

By James 1054 B

I am a past client of this provider

I am upfront with people that most of the caregivers are young and still in school. The owner is experienced and gave me a lot of tips about the care for when I took over the care myself. However, the care is expensive and I dropped over $1000 in just two weeks. I felt reassured that I didn't have to worry about my husband when I went to work because I knew he was being taken care of.

January 10, 2018

By Jan 1049 D

I am a current client of this provider

I have a lot of things to do, and some of them aren't always done. That is partly my fault though. Right at Home has made my life easier because some of the things that I can't do are being done for me.

December 16, 2017

By Karla W

I am a current client of this provider

Right at Home is a dependable company to provide care for loved ones. Right at Home makes her bed so my loved one can be comfortable in bed.

December 11, 2017

By Mary 1024 L

I am a current client of this provider

Right at Home could have better trained caregivers. We only have an aide once a week, but it helps out. Right at Home makes life easier because the aides do the things that I can't do or what my mother can't do for herself.

November 09, 2017

By Ronald P

I am a current client of this provider

Right at Home is very flexible, and they meet our needs. Right at Home has kept my loved one alive.
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About Right at Home Milwaukee County, WI

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer’s disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one’s specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they’re able to deliver the care set out in your loved one’s Custom Care Plan. Before providing care, they’re bonded and insured.

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Right at Home Milwaukee County, WI

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