Family Resource Home Care - Everett/Snohomish County Everett, WA

Donna M B

The provider is very in tune with what I need. The agency is very honest.

Lynn P_10

They are very kind to me and get whatever I need. I like the caregivers I have, and I like the managers.

Connie F M

They take me places I need to go and takes care of the house. I like the people that are sent are good and capable, and the ones I have are very sociable and likeable and to what they need to do.

Bev B_1

They keep him busy with his cognitive and physical therapy. We have really good caregivers, and they send substitutes when we don't have one.

Sharon A_8

They have taken time to find someone who is a good match for me. When there is an issue or problem, they listen pretty well.

Debra H_12

They have good communication. They have been really good about communication, and they have also been flexible with last minute schedule changes.

Rudy_2

I like that they really help a lot and make things easier. I like that they always respond and are friendly.

Sharon T_9

The things that could make her life easier are outside of their control. I don't know the details of their policies; it would be nice if my mom could go places other than shopping to get more social engagement. They could improve communication both with clients and with their caregivers.

Dee R_3

Anything I need, she gets from the store. I have a good worker, and she puts in a lot of time.

Anonymous_7677

She is very caring and very attentive to my mom. Our current caregiver we have is fabulous. I would recommend the current caregiver we have.

Rex C C

It is something I need, and I am thankful for having them available to do stuff for me. I like Desiree. She comes out to the house and works with me and my insurance company.

Marilyn R P

It is fine. They are really good about seeing if everything is okay. I have already recommended them. They are wonderful.

Gilman F

My last person did exactly what I needed without me even asking and I really appreciated her. They have been very good to me and do anything I ask.

Kathy_4

The services have been positive because she can go to her classes and the caregivers will take her to the ferry and spend some time with us. What I would like to see improved is that my mom has a checklist of items that needs to be done, and the previous caregivers aren't doing it consistently. The current caregivers are great, though.

Jean Marie M

They do the things that are difficult for me. They do what they say they will do.

Marcelle M J

They provided well-trained staff and the kind of help that I needed. They were responsive, they followed up and when there was a staff issue they found a replacement.

Debra H_11

They had a ton of different caregivers. Some caregivers sat and did not do their tasks. They should know the tasks are important. They are responsive to schedule changes. Most of the caregivers have been good.

Erin_1

They have become like family to us. I like that they provided overnight care, and they provide consistent caregivers each week. They also allow feedback.

Glenyce E

The agency has made our experience positive by making life easier for me. I like Family Resource Home Care because I like my aide.

Anonymous_7258

They are helpful. We don't have to do any work, they do it all.

Holly H_5

They help my grandma do some more intensive tasks. I don't worry about her as much. I like that they're flexible.

Carmelita H. H

They care and do housekeeping. They are professional, understanding, and I am satisfied.

Judy C_18

Even just having someone for four hours a week was nice. They just take care of everything, and they were wonderful.

Tanya_1

I would have liked to know when people were not coming. I would like them to improve the communication, we had a coupe instances when we thought people were scheduled.

Scott D W

I wish they could have worked for free. If the insurance would have paid, I would have kept using them. I liked everything the care takers did for me.

John_6

They could correct the weekend inconsistencies. The caregivers during the week adapt well and know their jobs.

Anonymous_6299

The agency lets me know what's going on. I like that the agency is easy to work with.

Nancy W_34

I have free time again. Everyone they have sent has been lovely. There hasn't been one person that I wouldn't want to have back. Their communication is excellent and even when someone is sick they try to replace them.

Brandy_1

They've taken a burden off of me by helping take care of her. I'm less stressed now. They've helped keep Luann engaged.

Steven S_13

The home is much quieter and healthier. My sleep is much better and there is no drama. They should take better care of the caregivers. They are good with client care and make it easy for clients to select caregivers without moving the caregivers around a lot.

Lydia W_1

They offer companionship and have taken my mom out to go shopping. They are super friendly.

Anonymous_5904

My mom had two different caregivers, one was average one was awesome, the first one could have stayed awake, but the second one was fantastic, she just couldn't lift my mom anymore. The people were the problem not the company, employing people with more motivation.

Anonymous_5928

They have hired good people. They tend to have good, competent employees.

Karen W_25

Family Resource Home Care makes sure someone is there to sit with my mom. Everyone is helpful from Family Resource Home Care when I call.

Joan_1

I liked that they help with the bath and are very good at what she does for him and skin and nails along with the chores. I liked that the agency keep in touch with us.

Annamarie P

They sometimes have a hard time finding someone to fit my schedule. If I had more consistency that would be great. The majority of the people that come over have been very good at doing what I ask.

Michael P_16

They were very positive about making sure that it got done, and was done perfectly. I liked the personality and price and the work quality.

Anonymous_5435

She is doing a fantastic job. I like that the care I get is very good.

Sue L_6

The agency were able to put me into a temporary schedule when they don't normally do that. They need to have the caregivers better scheduled for longer amounts of time.

Cora A_1

At this point we need a lot of care, they help us with everything such a meals and taking care of my husband. They are very responsive to our needs and concerns. They are willing to accommodate us.

Anonymous_5167

They put steps in place to meet the client and understand their needs. I like that they talk a personal interest, and they have tried very much to be mindful who they're providing care for.

Kristina C

They helped him, and he didn't fall, which was the goal. I don't know that there is anything to be improved, I just didn't work with them that long.

Scott B_15

They showed up and were there when we needed them in a pinch. They were friendly, kind, and compassionate They were responsive and had caregivers when we needed them.

Darla A

The people that have come out have been very good. They performed what was required and I liked their personalities. I would like them to make sure the people they send out know exactly what is required of them.

Dan J_2

They need to have people who are prepared. They need to have better cooking skills. They need to have better training.

Anonymous_4867

I liked that they had their hospice working with us. They did as much as they could. I liked that they kept in touch.

Penny C_1

They are here for me when I need them the most. They are caring toward me.

Cora A

They help me with everything that needs to be done. They help me transfer him from the bed to his wheelchair. They help us to get his meals and move him to the living room. The caregivers are very helpful and caring. They are thorough and well trained. They are also pleasant. I am happy with them.

Laurie S_9

The caregivers just needed to take care of my parents better and care for them. The company needs to train their caregivers better and make sure they are hiring on good caregivers.

Provider Response

Donna T_14

They keep him entertained. I like that they are good with my husband, they do what they are supposed to do.

Jill K_4

He came for twelve hours and that allowed me to go to bed and sleep through the night. It also allowed me to not have to worry about my dad. The staff was pleasant and easy to work with. The person they ended up sending out was superb as well.

redtc

These guys were Johnny on the spot I need them at the very last minute and they were there to help

Anonymous_4677

The company tries to find my mother caregivers that she gets along with. The agency could improve on their communication a little.