The provider has helped me the most by taking me where I need to go like the store.
She seems to sit a lot more than I like. She should start right in but she does not.
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Reviews of Right at Home Snohomish County
Home Care Reviews for Right at Home Snohomish County
January 20, 2021
I am a current client of this provider
January 08, 2021
I am a current client of this provider
It's what is needed for Alfred. They have done a great job caring for him.
I have never had any problems with them. Our current caregiver is excellent and knows exactly what is needed to be done.
December 17, 2020
I am a current client of this provider
To make my life easier, it gives me a chance to get out and not worry that he is being cared for.
They have been very good and I am pleased.
December 08, 2020
I am a current client of this provider
The services have been a high impact because it gives my husband time to myself.
I would recommend them because they are very efficient and I like my caregiver.
November 21, 2020
I am a current client of this provider
They have helped me with day to day chores.
It is easy to communicate with them.
October 26, 2020
I am a current client of this provider
It's more of a respite for me as a caregiver. The client enjoys the company of the caregiver.
I like everything about it. When I need to change the schedule, they're right on it.
February 11, 2020
I am a current client of this provider
The most helpful part has been that it allows me to have time off while someone else watches him.
I like that they have been very courteous, happy, and upbeat.
February 10, 2020
I am a current client of this provider
My husband is using Right at Home Snohomish County. It's been wonderful. A caregiver comes in for four hours, once a week, and she's very caring, sincere, helpful, and kind.
January 15, 2020
I am a past client of this provider
She made my mom happy. They always had someone there for her.
She liked the personal connection.
December 12, 2019
I am a current client of this provider
It's not daily, but the help I receive is great.
They should hire more helpers. It's hard to get some things done.
November 21, 2019
I am a past client of this provider
It gave me the opportunity to go and run errands, have lunch with a friend, and not have to worry about Jim being by himself.
I liked the concern of the people that were here. His caregiver was outstanding and overall very caring.
November 13, 2019
I am a current client of this provider
They need to pay more attention to what they are doing and make sure they are not on the cellphone too much when they are here.
The Right at Home supervisor is excellent, and I realize the scheduling is difficult. We had two very good home care workers. One was fired, one wasn't that bad, and now we have a new one who seems to be doing good.
October 09, 2019
I am a current client of this provider
It makes it easier.
I already have recommended them. They are reliable and kind.
September 26, 2019
I am a current client of this provider
They are here for me and my loved one every day.
I like that they are consistent.
September 10, 2019
I am a current client of this provider
They need to give me a little more heads up when they can't be here.
I have been with them for four or five years, and they have always done what I have needed.
August 27, 2019
I am a current client of this provider
I am able to feel safer when they come.
I would recommend them because they are friendly.
August 19, 2019
I am a current client of this provider
They have gained the confidence of my parents.
Overall, they are satisfactory. They see things that need to be done, and they do it.
July 25, 2019
I am a past client of this provider
When they were coming, they did a good job and were thorough.
They're on time, and they're friendly.
July 25, 2019
I am a current client of this provider
It brightens her day, and it gives her an outside person from the family.
I like that they are very professional, and they are very easy to work with.
June 19, 2019
I am a current client of this provider
They ultimately find people to cover what I need.
I think my only problem is that it sounds like they might be short handed with caregivers.
June 19, 2019
I am a current client of this provider
I am just having a hard time having somebody in the house. It just feels like it's invading my space.
I can always get ahold of them, and they are just easy to work with.
May 30, 2019
I am a current client of this provider
They are here on time, and they give me a chance to run errands and go to the Y. I know that he is being taken of well.
We have been happy for the most part with the caregivers. If I need more help, it is easy to arrange for that. All around, they have been easy work with.
May 25, 2019
I am a current client of this provider
They've helped out by being there for us and for taking care of everything we need them to take care of.
They're prompt, professional, and the quality of care is great.
April 24, 2019
I am a past client of this provider
I really appreciated the peri care that they provided for my loved one.
They worked with our scheduling.
April 24, 2019
I am a current client of this provider
I normally only use them to help me if I have appointments. They pick me up and bring me home to stay with me.
They are very nice, easy to get ahold of, and they call right back.
March 25, 2019
I am a current client of this provider
They do all the house keeping I need. They clean my house, and they do a good job.
I had a little bit of a problem with they way they do billing. They bill per visit, but I would prefer if they did it monthly. It's not a major problem, though.
December 13, 2018
I am a current client of this provider
They get me around and take me to doctors' appointments.
They help and care, and it has been outstanding. There were no problems switching days so that I could go to see the doctor.
December 13, 2018
I am a current client of this provider
They allow her to get out and go to the gym, which she wouldn't typically do. It's nice to have someone to create better meals for her.
They could have more administrative communication with us and the caregiver.
November 27, 2018
I am a current client of this provider
They take care of my dad.
The people are excellent. My dad likes to do everything through the mail still and they weren't providing return envelopes for the invoices. We talked to them about it and they have been sending him an extra envelope.
November 27, 2018
I am a current client of this provider
I was only able to barely wash my face without losing all my breath. They help me with laundry, dishes, and showers.
They have been open with me. It's been great. I wouldn't be able to get as many showers as I do per week if I didn't have them.
November 09, 2018
I am a current client of this provider
They provide caregivers that fit my needs so that I can go about my activities of daily living.
They are very professional and responsive.
September 18, 2018
I am a current client of this provider
It keeps my sanity because I can have a day off and it allows him to see another friendly face.
I like that I can leave the house without worrying about my husband.
September 18, 2018
I am a current client of this provider
It is very good. Some caregivers do more than others. Some of them do more than what is listed in the program and others do the bare minimum.
Their scheduling and billing department needs to improve. The schedulers sometimes call to ask if they can send a different person. Sometimes I say yes and sometimes I say no, but it seems like they don't get in touch with accounting, so I get charged extra.
July 20, 2018
I am a current client of this provider
They have to spend a little bit more social time with my wife and follow instructions on how to maintain the house.
We have had such a change in personnel here that we have not found someone yet that is up to par. It is hard to have such turnover.
July 20, 2018
I am a current client of this provider
I want the aide to show up more often. I need the caregivers to be able to handle certain situations.
They could give more consistent training with each caregiver.
May 22, 2018
I am a current client of this provider
The caregivers assist my mother with medication and food. They help with the daily stuff.
I would tell someone that they do what they say they are going to do.
May 22, 2018
I am a current client of this provider
They are good people, and even the owners come in to get to know us. They do our scheduling, and everyone shows up for their shift. They make my life easier, and I do not have to get worried. They have very good teamwork.
They are very fast and quick, and their services are the best. I tell everyone to use them.
April 26, 2018
I am a current client of this provider
They're regular. They make sure that you're taken care of. If they tell you they're going to have somebody come out, they do. They've fixed my bedding, laundry, and they clean my house. I couldn't ask for more than that.
April 16, 2018
I am a current client of this provider
They are excellent and have been really good for us. They have helped us so that I don't have to take my loved one out to get care for his foot or leg. Sometimes they don't call us to tell us when they are going to be here.
March 13, 2018
I am a current client of this provider
They seem dedicated to helping me. I have always liked the people they have sent. They are thorough, kind, and friendly. It is reassuring to know that my mother is in good hands while I am not here.
March 13, 2018
I am a past client of this provider
They have been very attentive and taken care of everything that I needed. They were critical and necessary. They helped him with his showers, did the laundry, and changed the bed.
December 11, 2017
I am a current client of this provider
I would recommend Right at Home because they are very thorough and compassionate. The caregivers have only come one time, but having the caregivers with my father gives me comfort knowing that Right at Home is such a good agency.
December 11, 2017
I am a current client of this provider
I would say that Right at Home is responsive and flexible. My needs changed rapidly. I wanted someone to come with little care, but then I needed more care for my father, which Right at Home was able to give. Right at Home has been able to make life easier because my situation deteriorated rapidly and they helped me with what I needed. Right at Home was able to help anticipate my needs.
November 21, 2017
I am a past client of this provider
I would recommend Right at Home depending on the kind of care. My husband just needed more care. I didn't feel that the service was as good as it should have been. They should have sent somebody out who was able to shower my husband. The service didn't help much. It was probably worse because I had to keep after the caregivers. I had to do more work.
November 17, 2017
I am a past client of this provider
I would tell a friend that Right at Home was timely, cordial, kind, considerate of our time, and caring of my loved one. Right at Home was flexible with the hours and very good at working with us on our needs.
November 10, 2017
I am a current client of this provider
I would recommend Right at Home to other people by telling them that I had a few different people from them so they would need to evaluate which workers are best. Right at Home has made my life easier because they provide everything for me so I do not need to do anything for myself.
October 24, 2017
I am a past client of this provider
I didn't get what I was promised. Right at Home promised me one thing and then they couldn't provide what they promised. Some of the caregivers flat out didn't do what I had specifically asked them to do. The services were helpful in case there was an emergency.
Provider Response
I am always saddened by a client departure that has not been a good fit or if we are unable to assist them in their care. We address concerns with all our clients as soon as we are notified by the client, the caregiver or a family member. After receiving the notice, if we know who the client is, we will go and sit with them and alter a care plan and talk to them. After a time, if the client is not satisfied with us, especially if we have told them that we are not a housecleaning service and our services are for light housekeeping in the home or if their personal care needs have changed to less care, we strategize with the client and their family members to find a fit. There have been some clients that are no longer a fit for our agency and even after trying to replace a caregiver, change a care plan, meet with them directly, refer them to another agency or find any other resources that could meet their needs, at some time we are unable to fulfill their needs. We are required to give 72 hours’ notice in writing unless it is a safety/emergency or a danger to a caregiver and give them a list of other agencies to try. We have at times been able to lengthen the time with the client if it is needed until they find another resource. My door is always open to my clients and caregivers alike and I am very active in the business in addressing concerns. Sincerely, Victoria L Johnston Owner/Supervisor of Direct Care Services
August 21, 2017
I am a current client of this provider
We are using Right at Home for my parents. I have someone come in once a week. The caregiver has done a terrific and tremendous job. For one day, she comes in and makes sure that my dad has a shower and is shaved. She also does laundry and other things that my mom can't do. It has been very beneficial. My mom is not the easiest person to please, but she is very happy with the caregiver. Also, they have a website that I'm able to go into and read her notes every week. There had been a concern or two, but they called me and discussed it with me. We have the billing set up where it is automatically taken from my parents' checking account because my mom is having problem with paying bills. It is so much better. I'm extremely satisfied with Right at Home.
February 18, 2017
I am a current client of this provider
Each caregiver sent out has been helpful and caring. They ask questions to assist me. They are gentle when helping me move. They are punctual and courteous.
September 29, 2016
I am a current client of this provider
Our caregiver was very pleasant. The people at Right at Home were always friendly and helpful.
September 27, 2016
I am a past client of this provider
All caregivers were kind, compassionate, and caring. They went the extra mile in taking care of my brother and their concern for the family.
June 10, 2016
I am a current client of this provider
The caregiver from Right at Home Snohomish County does a very good job. I don't have any complaints at all. He is on time, cordial, and courteous, and filled out his paperwork like he is supposed to. My husband really likes him, and that’s the important. He works with him. My husband loves to go for a ride, but I’m so tired and I can’t do it. The caregiver takes him wherever he wants to go; it works out wonderfully. Right at Home is great. So far, I haven’t had any problems. When I call them with a question, they’re very cordial and willing to work with me.
February 25, 2016
I am a current client of this provider
Each provider is helpful, considerate, good temperament, and all around excellent care.
December 30, 2015
I am a current client of this provider
Caring for my husband who has Alzheimer’s is 24 hours, 7 days a week. Having Jan has been a Godsend. She is a caring compassionate person and I know he is in good hands. Finding the right fit or person for him has given me and him peace of mind and I thank you.
December 30, 2015
I am a current client of this provider
They are great!!
December 29, 2015
I am a current client of this provider
They always do the best they can in providing a caregiver to meet my husband’s needs.
December 18, 2015
I am a current client of this provider
Very helpful and attentive.
December 18, 2015
I am a current client of this provider
You have bent over backwards to accommodate my idiosyncrasies, forgiving my mistakes and caring for me. Thanks so much.
December 17, 2015
I am a past client of this provider
Right at Home does it ALL right! When we needed sudden and immediate help for our aging (and difficult!) father this summer, Right at Home provided a wide variety of high quality services and excellent, ongoing advice. We were totally supported by everyone on the staff from the owner to office staff to the care supervisor and caregivers. This team provided compassion, competence, efficiency and service which exceeded any expectations. You can't do better than this organization.
December 16, 2015
I am a current client of this provider
Very good caregiver, very friendly and good worker.
December 15, 2015
I am a current client of this provider
We have been very pleased with the caregivers. They are very professional and want to please.
October 28, 2015
I am a past client of this provider
We used Right at Home for my mom. They did a very good job. They're very prompt. If they had to send a new person, one of the directors would come with that person to make sure that they were well addressed as to what to do and to get any new information from me about changes in my mom's condition. They're very responsible, and they make sure that their caregivers knew what to do. The girls were very always prompt. They were very kind. They knew that they had to work with mom, and they were very successful doing that. They seemed to know how to work with someone that might be a little bit confused. Sometimes seniors do want to say no to strangers, particularly when it comes to helping them in the bathroom, but there's ways around that, and they seemed to know how to do that. They seemed to be better trained. They're very professional. They're easy to work with. If I had questions about the bill, I had no problem talking to them. They were very respectful, and that worked well. They did a very good job.
September 02, 2015
I interviewed this provider
Right at Home was exactly what we needed. The men and women were all very professional , kind , caring and great to have fun our home. We would highly recommend them for caring for anyone.
March 31, 2015
I am a current client of this provider
The girls are very conscientiously attentive to my needs and questions. I like all of them. When I was hospitalized I know Ron and Sharon were worried about my welfare. He had my P.O.A and made a contract with R.A.N for some to check n me every day. Now, I am needing them less often usually one only.
March 27, 2015
I am a current client of this provider
Very responsive agency. Always willing to do their best to meet your needs. The billing department has great customer relations! The caregivers thus far have been excellent.
February 27, 2015
I am a current client of this provider
Mom says “she did good.”. Looks like she did what was expected but nothing beyond. Left coffee pt area unclean also left ½ hr (?) early on both days.
February 27, 2015
I am a current client of this provider
Debby is a very cautious person as well as careful. She moves/transfers me carefully. Brenna is a good driver and a great dresser. She is very considerate.
December 17, 2014
I am a current client of this provider
This agency has been in our home now for over a year and are a big help. My daughter is a disabled veteran, and they have helped her maintain her dignity as a person. Her main caregiver, Amber, and her bonded immediately, and it really helps her emotionally. As a family, we love "Right At Home" and want everyone to know it.
December 09, 2014
I am a current client of this provider
We love Amber so much! My mom feels very comfortable with her and looks forward to their time together. Amber is so natural with her, and mom is able to relax.
November 20, 2013
I am a current client of this provider
We like the caregiver from Right at Home. He is good a match to my dad. He takes care of my dad when I need to get out of the house. The care and service are good.
June 29, 2013
I am a current client of this provider
Very nice people.
May 31, 2013
I am a current client of this provider
Very good, very caring.
May 31, 2013
I am a current client of this provider
We were very pleased with your services and would use them again should the ocassion arise. Thank you for all you did.
March 29, 2013
I am a current client of this provider
Great response time! Victoria's team has helped grandeur where we need extra help!
March 26, 2013
I am a current client of this provider
Our experience has been nothing short of what Vicki promised. The service level and care from the caregivers, Dianne and Mary Jane is great. The two most important and impressive things:
1. Flexibility with the scheduling of hours.
2. Mom is comfortable with Dianne and Mary Jane.
Vicki and Right at Home will be highly referred!
About Right at Home Snohomish County
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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