I called and the person who answered the phone was new. That is perfectly fine. She asked what we needed home care for and I said my 95 year old mom lives alone. She needs help with house chores, meal prep and company.
they called back and said they couldn't provide services. And for me to call a cleaning service.
This was offensive as i now have home care and they offer those services and more.
I do NOT recommend. Very uncaring and dismissive.
First Call In Home Care
Offers Home Care and Home Health Agencies
4 Reviews
Call
(800) 973-1841
Reviews of First Call In Home Care
Home Care Reviews for First Call In Home Care
May 30, 2023
Other
September 17, 2020
I am a current client of this provider
My brother is using First Call In Home Care. He gets somebody who can cook meals, can do light housekeeping, can sterilize his home, and run errands. The caregivers have been good.
February 29, 2016
I am a current client of this provider
The manager of First Call In Home Care is very personal, nice, and understanding. He handles all situations properly. The caregivers’ work attitudes vary - some of them are good, some of them just want to get their checks, some of them come and just stay on their phones all the time. But some caregivers are fairly good. I would recommend this agency. In terms of scheduling and billing, they are very easy to work with.
Home Health Reviews for First Call In Home Care
April 27, 2020
I am a past client of this provider
I had First Call In Home Care for quite some time and I liked them. I've had problems with leg infections and that's the only thing that made sense to me why they didn't renew coming back. I was supposed to wear plastic adapters on my skin and put bandage on. Some nurse thought she didn't need to do that, and so she put the bandage on and the next time the bandage was taken off, all my skin came off and I was bleeding profusely. I was screaming, and I think I scared the man in-charge of that place. I appreciated the aides and the nurses. It worked out for a while until they just dropped me overnight. They checked my vital signs, washed my leg and put cream on the non-wound part, and they did 3 kinds of wraps on it. I was very pleased with the care.
About First Call In Home Care in Salem, Oregon
Welcome to First Call In Home Care
A Premier Home Health Service in Salem Oregon
First Call In Home Care is a branch of First Call Home Health. First Call Home Health is one of the most respected agencies in the Willamette Valley area and has 9 years’ experience in skilled nursing care.
The forming of First Call In Home Care is to facilitate the growing number of Clients who have inquired about services that would allow them to maintain their independence in their homes in the community they have lived in.
Independence is the foundation in the Home Care industry and it is why we are providing this service to give peace of mind to the clients and their family and representatives.
We have a Satisfaction Guaranteed policy. Our services are based on the principles of customer service and that’s what we will aim to provide for you. If something is not right we want you to tell us so we can fix it for you.
“You have our word we want your first call to us to be the only one you have to make.”
In Home Care Services
First Call In Home Care provides a wide array of services. The categories below are an overview of areas where we can help.
- Alzheimer’s / Dementia Care
- Personal Care Sleep-Over
- Homemaking / Housekeeping
- Wellness Activities
- Nursing Services
- Medication Services
- Respite Care
- Live-In Care
- Specialized Care Programs
In Home Specialized Care Programs
- Home Care for Alzheimer’s and Other Dementia
- Osteoarthritis
- Hypertension/Stroke
- Diabetes Programs
- Heart Disease
- Neuromuscular Diseases and Disorders
- Cancer Recovery
- End of Life and Palliative Care Support
- Mental Health Issues
- Traumatic Brain Injury
- Paraplegia/Quadriplegiav
Are the staff screened and qualified?
First Call in Home Care staff hires only screened and qualified caregivers (minimum 6 months in a ALF, RCF, AFH or another In Home care agency). And each caregiver participates in an exclusive Training/Orientation program. Our continuing education requirement (utilizing CNA level tests created by Beacon Health) keeps us at the forefront of the industry, and enables us to care for varying types of needs for individuals of all ages.
Am I obligated to a specific amount of service?
The duration of service is completely at your discretion. We have a 2-hour minimum. Care is available 24 hours a day, seven days a week, or overnight. Schedules may be regular or sporadic(a client needs to utilize one visit every 30 days to be considered active). If it is necessary you may cancel at any time. 24 hours’ notice to the office during normal business hours is all that is required.
Contact First Call In Home Care
For general questions and information about our In Home Care Services, please give us a call, email us or use the online contact form below. We are happy to help in any way we can.
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Services and Amenities of First Call In Home Care in Salem, Oregon
Medicare
- Overall:
- Medicare Provider Number: 387147
- Ownership Type: Private
Quality of Service
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Timeliness of providing service40.2%
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Taught patient or caregivers about their drugs96.9%
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Checked patient's risk of falling99.7%
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Checked patient for depression89.6%
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Checked for flu vaccination70.3%
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Checked for pneumonia shot84.2%
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Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care93.6%
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How often patients had less pain moving around63.2%
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How often home health patients had to be admitted to the hospital14.2%
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How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted19.6%
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How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospitalWorse Than Expected
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How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospitalWorse Than Expected
Patient Improvement
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Walking or moving around71.1%
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Getting in and out of bed76.7%
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Bathing75.5%
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Breathing60.7%
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Wounds/healing after an operation91.1%
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Medication compliance56.3%
