BrightStar Care Boulder / Broomfield

Offers Home Care

92 Reviews
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BrightStar Care Boulder / Broomfield (800) 973-1841
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Reviews of BrightStar Care Boulder / Broomfield

92 Reviews Write a review

Home Care Reviews for BrightStar Care Boulder / Broomfield

June 12, 2020

By Anonymous_2948

I am a past client of this provider

They could have better indications on what could be accommodated with staffing and scheduling. They need to communicate between the nursing staff and everyone else.

May 22, 2020

By Phil D

I am a current client of this provider

I really need someone to care for her. The people that they send are good and friendly.

May 13, 2020

By Jeff M_4

I am a past client of this provider

He was well taken care of. It greatly served our needs. We were very pleased with the services. We liked that they were reliable and professional.

May 11, 2020

By Charmaine H

I am a past client of this provider

Everybody they sent was a nice, lovable, and compassionate. They are just able to get availability and coverage. The quality of the caregivers was wonderful.

April 22, 2020

By Carol R_14

I am a past client of this provider

They were very good and helped me a lot. I could move him most everywhere, but getting him out of bed was hard. I liked the people that came out.

April 20, 2020

By Mr. R_2

I am a current client of this provider

They take care of my wife. It allows me to go out and work. The caregiver is doing a good job.

April 13, 2020

By Diane _5

I am a past client of this provider

It took a lot of stress off me to have the services. They can fix the communication. They pick good people it's just the communication.

April 13, 2020

By Aneka F

I am a past client of this provider

It was nice to know that my mother was not alone but they didn't do what we needed them to do. The company needs to train their caregivers better. The people seemed like they were not prepared to come in even though my father spent a lot of time with the nursing coordinator letting them know what my mother needed.

April 08, 2020

By Bruce B_11

I am a current client of this provider

The are very useful. They do what healthcare people are supposed to do with incapacitated people. The staff has been very responsive and capable.

March 20, 2020

By Phyliss W

I am a current client of this provider

He gets support when I'm gone. I like that they've been flexible. I use them sporadically but most other agencies want consistency.

March 11, 2020

By Susan C_34

I am a current client of this provider

It was more for me than my husband at the time, but my husband also needed care. It was hard to keep them busy and one of the issues was basically some of the caregivers were nonstop talkers and when trying to recover from surgery it was a bit much. They need to improve communication with whoever is needing the services.

March 11, 2020

By Sonja E

I am a current client of this provider

I have them once a week, but I look forward to it, and I have a nice person coming, so it's fine. I don't have anything to compare it with, but I like what I've got.

March 06, 2020

By Jesus C

I am a current client of this provider

I don't get sick when I leave because with the care, I feel better. They are just very kind.

February 21, 2020

By Elizabeth B_8

I am a current client of this provider

They follow through with the information that they gave. I like their quality of care. I like the quality care from that provider.

January 27, 2020

By Susan _5

I am a current client of this provider

They are on time, attentive, and reliable. They understood the urgency of the request and provided 5 days a week and 8 hours a day. They were phenomenal with getting someone within 24 hours.

January 23, 2020

By Linda B_23

I am a current client of this provider

It gives peace of mind with knowing that someone is going to check up on my mom, which is priceless. I like their ability to work with our schedule. We have not set up a definite schedule, so they have been flexible with us.

January 16, 2020

By Tammy G

I am a current client of this provider

They offered companionship to my sister while I was out of town. They are accommodating with the schedule, and they are friendly.

January 14, 2020

By John K_18

I am a current client of this provider

They could communicate more often as to what is going on. The only communication I get from them is my invoice. I like their punctuality and the time they spend with my son when they are there.

December 17, 2019

By Linda A_12

I am a past client of this provider

It isn't the agency's fault that my loved one bleeds because of his condition. I liked that they were there to give us direct answers, and they showed up on time.

December 14, 2019

By Barry D_1

I am a current client of this provider

I think they can have less confusion about when people are going to be here or not. I think they can have their people trained before they send them over here.

December 12, 2019

By Wendy R_1

I am a past client of this provider

It made a big impact because I don't live close to where my dad lives, and it was huge relief to know that they were doing what they did. I liked that they helped with everything I needed.

December 07, 2019

By Harold S

I am a current client of this provider

I am handicapped, so they have done a good job at keeping me going. They are upfront.

November 08, 2019

By Linda C_3

I am a current client of this provider

The services help me out because I'm not with my loved one every day, so I get a break. They're dependable as long as there's chemistry between the caregiver and client. Things work out very well, and we've been able to stay with a consistent caregiver.

October 14, 2019

By Kate B_2

I am a past client of this provider

They did everything for her. She could no longer be by herself safely. With the brain cancer, she wasn't very cooperative or pleasant. The people that came were very good and very understanding. They were so quick on everything. They were wonderful. They came out immediately. The head guy and the RN came, and they worked hard to set up her care.

October 10, 2019

By John _8

I am a current client of this provider

We use a different company for five days a week, and we have only had Brightstar for 2 days of service. We may need Brightstar later when my father's care needs grow. My father said the care is good but not excellent. If there is an issue, it is more with the personalities. My sister deals more directly with them than I do, but I communicate with my dad frequently. She mentioned that they do not communicate well with her about things. They could improve that.

September 20, 2019

By Annette V

I am a current client of this provider

The caregiver does whatever I need her to do. She has helped out a great deal, especially with our laundry because we live on the third floor. Our caregiver shows up when she's supposed to be here. I don't have one complaint about this agency.

September 10, 2019

By James "Jim" M

I am a current client of this provider

The job that they do is really great, and it helps me. I like that they are on time and do the job.

September 04, 2019

By Anonymous_2457

I am a current client of this provider

They could have made his life easier by having more confident caregivers. I would tell a friend that they do provide services for home health, but it is not at a superior level.

September 04, 2019

By Ralph S_2

I am a current client of this provider

His nurse checks in every week to make sure that he is maintaining his health. We love the person that comes to see him every week.

July 11, 2019

By Mike G_9

I am a current client of this provider

They seem to be very involved and take a personal interest in my brother's care. They are open when I come in contact with them. They address any concerns upfront. I thought they were responsive and the communication is good. If there was a concern, the agency was there to help with that.

July 10, 2019

By Bridgette

I am a current client of this provider

I have problems opening up the invoices. I don't have a whole lot of computer knowledge. The agency is flexible. Sometimes I have to change the schedule and they're willing to work with me.

June 24, 2019

By Ted G

I am a past client of this provider

They managed to do the things that I needed them to do. The medical aspect of the care wasn't very good. I liked that they answered all my questions.

June 06, 2019

By Ann B_3

I am a current client of this provider

They are consistent and careful. They show up at our house. Everything is done correctly and quickly. The communication has been very courteous and very kind.

May 23, 2019

By Dorothy H_3

I am a current client of this provider

I can go out and not think about the care. I know he is getting good care. They are CNAs and I feel more comfortable with them.

May 20, 2019

By Anonymous_1861

I am a current client of this provider

It is not on them to make our lives easier. They can be better at scheduling.

May 16, 2019

By Dorothy C_12

I am a past client of this provider

They helped me by allowing me to go to work with someone checking in on my mother. I would like to see more consistency in the caregivers because it was a new person every day.

May 01, 2019

By Jim H

I am a current client of this provider

It's negatively impacted my life. The lack of cooperation by the aide has negatively impacted my life. She just doesn't get the things done that I think she should be doing. They need to provide us with a caretaker who is more receptive to suggestion and who is more cooperative.

May 01, 2019

By Janice W

I am a current client of this provider

They are very compassionate and understanding of him. The caregivers are very good, and BrightStar has met my needs.

April 11, 2019

By Eddie E

I am a current client of this provider

He's 88 years old. He needs some help sometimes. We don't live close. Their staff has been very helpful and very professional.

April 11, 2019

By Kathy G_4

I am a current client of this provider

They help the most just by being here for my mom and being a companion to my mom. I like their willingness to work with us. We needed some flexibility, and they were super flexible.

April 01, 2019

By Harold M_1

I am a current client of this provider

I just need someone here when I leave the house. They are really nice and helpful ladies.

April 01, 2019

By Dana D_4

I am a past client of this provider

I would like them to hire more people and re-evaluate their staff more consistently. I would like them to improve their scheduling.

March 12, 2019

By David B_15

I am a past client of this provider

I didn't have a chance to use them for very long, but they got there on time. They were available right away, which was a key requirement. I heard about them from Alta Vida.

March 06, 2019

By Anonymous

I am a current client of this provider

The caregivers they have sent have always been really good. They are very caring. It is important that she gets consistent caregivers. When we first started using them, they have improved considerably. The biggest thing to improve is the communication with the office.

February 25, 2019

By Ida H

I am a current client of this provider

We had a little issue with the cost, and they charge by the minute. We found it disconcerting that if a caregiver logged in early, we were charged for it, but we got that worked out. I think the two people we had have done a good job. The person is capable and is very nice.

February 19, 2019

By Corima A

I am a current client of this provider

They actually provide good people and help with he services I need.

February 08, 2019

By William C_9

I am a current client of this provider

They structure my day with me. They come out early in the morning and it gets my day off to a great start. I have a great CNA who knows how to provide the care that I need.

December 15, 2018

By Amy N

I am a current client of this provider

They help me anytime I need. The service is good. They take care of the people.

December 12, 2018

By Kirkwood C

I am a current client of this provider

We hired them in part because we needed to have a caregiving agency. One of the things they supply are the night people. We have patients with bed sores who need to be turned every two hours, and nighttime is a great time to have the services. They supply good people and they do a good job. We haven't had any reason to complain.

December 01, 2018

By Thomas C_7

I am a current client of this provider

They clean my apartment, do my laundry, and fix me meals. They could hire people that are going to stay with the company and work the shifts that I have. It's been sporadic at times.

November 19, 2018

By Jamie W_1

I am a current client of this provider

They do everything and they treat me well like when they get me dressed. I like the people there and that they do a good job.

November 08, 2018

By Ronald M_1

I am a current client of this provider

It is incredible help. I wouldn't be alive without their help. I appreciate the quality and excellence of caregivers.

November 01, 2018

By Bruce N_1

I am a current client of this provider

The last two ladies weren't great. There was someone different every time. They lady that was in charge before was great. She came up with an idea to put something in the bathtub to get in and out. The other lady showed up too early or wouldn't show up at all. She didn't show any concern.

November 01, 2018

By Anonymous_755

I am a current client of this provider

Some of the caregivers would give me time to transition into taking medication instead of pressuring me into it, but not all of the caregivers do that. They could have a more holistic approach.

September 12, 2018

By Edward M_3

I am a past client of this provider

They were the ones that changed him and kept him clean, and that was the most helpful. They were very gentle with him. They were very kind and told him everything they were going to do before they did it.

September 06, 2018

By Anonymous_6

I am a current client of this provider

It depends on the aide, but basically them not knowing who is coming is a big problem. We have to train more people that way. They can communicate better. I never know who is coming.

August 28, 2018

By Bernice G

I am a current client of this provider

They help him with a shower. They are very good with communicating.

August 02, 2018

By Mona P

I am a current client of this provider

When they are consistent and provide care it is a lifeline. They are my only recourse. I am here 24/7 so they are the only ones who can give me relief. We are in transition between aides and they have not been able to meet my needs this week. The big issue is communication. They say they will call me back and they haven't. There are scheduling problems.

August 01, 2018

By Dorothy S_12

I am a current client of this provider

My caregiver does a very good job. She tries hard and she's really helped me a great deal. They don't keep me informed. It hasn't been a real problem recently, but originally, I was not informed about the people who were going to be coming.

July 25, 2018

By Kristine W

I am a current client of this provider

My father was bed ridden, so having them there allowed me to work. I like the flexibility.

July 19, 2018

By John M

I am a current client of this provider

They take care of the patient. They aren't dependable.

July 05, 2018

By Mary Jane P

I am a current client of this provider

They do housework and cook my meals. I couldn't do it without them. They are always really nice.

June 19, 2018

By Nadine G

I am a current client of this provider

I had back surgery, so I can't bend or lift anything yet. I am home because I have somebody that can do that for me. They are very responsive to anything that I ask.

June 14, 2018

By Jo R

I am a current client of this provider

It allows me to have that time to get other things done. They are a little slow to cover when the main person can't be here but they have gotten better.

June 07, 2018

By Scott M

I am a current client of this provider

After my dad was put into a skilled nursing facility and fell out of bed, we hired them to be there with him to make sure he didn't fall out of bed or his wheelchair. I do get some impact in my life, but I spend a lot of time trying to find a good caregiver. One of the caregivers is doing a really good job, and my dad has really connected with her. We had another caregiver who was good, but she left. We have had a lot of turnover, especially on the weekends. There was one who didn't follow safety orders, but the office did replace her when I brought that to their attention.

June 07, 2018

By Marlene E

I am a current client of this provider

They have been there to provide help for my 95 year-old mother-in-law so that we don't always have to. I have had some issues with the caregivers getting there too early or too late.

June 05, 2018

By Zeph V

I am a current client of this provider

The provider has helped me the most by being around, doing laundry, and cleaning the house because I am not home much. I would tell a friend that they are right on time and the person we have is good.

June 04, 2018

By David C_19

I am a current client of this provider

They've help me a lot. My prosthetic leg limits what I can do by myself. The services allow me to live by myself and be independent. They have some good caregivers and they have some that aren't so good. It's the luck of the draw sometimes. I've had one lady 185 or 186 times at my house and I hope she keeps on coming. I've had other caregivers that I told BrightStar to not send back.

May 24, 2018

By Sherry D

I am a past client of this provider

I couldn't leave him alone, and they were there 24/7 when they could be to watch him and help him. I didn't have to move in to help him. I asked for men to take care of my son, and we've never had a man. I asked for older women, and we've never had an older woman. I never knew who was coming until they came. They weren't able to cover easily, and sometimes they couldn't cover at all. The people who came were good, but it wasn't very easy to find them. They wouldn't call me when they said they would. I'd leave messages and they wouldn't relay them. The communication wasn't very good.

February 22, 2018

By Meghan S

I am a current client of this provider

The nurse is outstanding. If my nurse was not involved in my life, I would not be okay. I wanted to basically give up on life and was very sick, then this nurse listened to me and took my sicknesses seriously and helped me be happy.

December 04, 2017

By Bill _2

I am a current client of this provider

I would recommend BrightStar Care because the caregiver is great. BrightStar Care has made my life easier by alleviating some of the care that I had to give my wife.

December 02, 2017

By Steven C_3

I am a current client of this provider

BrightStar Care has always been consistent, reliable, and easy to work with. BrightStar Care knows my mom's likes and dislikes.

November 29, 2017

By Sharif

I am a past client of this provider

BrightStar Care was pretty good care and they did everything my father-in law-needed, but at the end, we were overcharged for services when we were not supposed to be. BrightStar Care provided support and care for my father-in-law when I was out of state.

November 08, 2017

By Judy L_6

I am a current client of this provider

BrightStar Care is honest, qualified, and a trustworthy company. I would recommend BrightStar Care. Because of my condition the services make my life so much easier.

November 02, 2017

By Anonymous_746

I am a current client of this provider

BrightStar Care has a good array of workers. BrightStar Care has sent caregivers to help out with my needs and who take care of me.

November 01, 2017

By Robert H_17

I am a current client of this provider

I like that all the people at BrightStar Care are friendly and caring. I have a caregiver come every day to help me clean and with my physical therapy exercises and the impact is very good.

October 04, 2017

By Elizabeth M_1

I am a current client of this provider

BrightStar Care has staff that is really friendly. BrightStar Care has made my life easier for me because they can come to my house and give me the treatments that I need on time.

October 03, 2017

By Jan C_2

I am a past client of this provider

My caregivers were professional and aware of my needs. BrightStar Care could have been better with scheduling. I didn't know who was coming when.

October 03, 2017

By Toney B

I am a current client of this provider

If a friend asked, I would answer positively about BrightStar Care. I use BrightStar Care daily and they make life easier by furnishing people to help me.

October 02, 2017

By Chris A_5

I am a current client of this provider

I would recommend BrightStar Care. I feel as though agencies are only as good as their caregivers. I like the caregiver that I receive, but there is nothing super special about BrightStar Care. BrightStar Care took care of all the things I couldn't do for myself.

October 02, 2017

By Anonymous_231

I am a current client of this provider

I would tell a friend that BrightStar Care has great service and care. The service from BrightStar Care has been very good. It has made my life easier because they always are doing anything I ask them to.

September 22, 2017

By Betty M_4

I am a current client of this provider

The owner of BrightStar Care came out and visited with us, which was amazing. They have outstanding service. The girl that came out from BrightStar Care was just very sweet.

September 14, 2017

By Don S_1

I am a current client of this provider

I would like for BrightStar Care to have better communication and continuity in care. BrightStar Care could make my life easier by sending the same caregiver! I need better communication from BrightStar Care. They have dropped very important messages.

July 11, 2013

By Caring0130

I am a current client of this provider

Somebody from 24-7 BrightStar Healthcare came to our house 2-3 hours every few days a week for my husband. However, they did not have adequate number of caregivers in our area. The caregiver came but not on the days that we wanted. The caregiver was nice, we liked her. It would be better if they had more caregivers in our area.
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About BrightStar Care Boulder / Broomfield

BrightStar Care Boulder / Broomfield is an in-home care provider serving Broomfield, Colorado and the surrounding area. BrightStar Care Boulder / Broomfield offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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