BrightStar Care Boulder / Broomfield

They provide every service that we requested. I like the care provider that they gave us. She is wonderful.

They paid attention to the client. They are friendly.

They provide the service. They are reliable with communication. They have not been capable of having people come to the house all the time.

I like that they show up and they do what they are supposed to be doing. I really like that they are so far all over doing pretty good. I really do not have anything else to compare them to.

They made us feel at ease. The nurses that came in were professional and courteous.

I definitely like what they are doing. It is very helpful. It gives you peace of mind to know they are going to be there.

They helped me a lot and helped my brother with everything needed, especially during his last hours. I liked the caregivers a lot and they were willing to do things that were needed and they were nice people.

They have been a great help in helping my dad and the family. The agency is really responsive and communicative.

They could have made my life easier by being more available, and the office staff could have communicated better. They need to improve on communication, scheduling and have more availability.

They are very reliable. I would tell a friend that they have high quality employees.

We feel good that she has some private caregiver who can help with more complex tasks. They have good personalities as well. I like the quality of the care. The caregivers are familiar with the complex tasks that are required for my mother's needs.

They helped the client with his grooming. When they come here, they will help him shower. They talk to him and help him engage. I'm sure that they are doing their best to hire the most qualified people. They just need more consistent caregivers.

They have helped us the most by helping him shower. I would tell a friend that they provide great caregivers.

They come in and engage with him. They help him with his showers. I am not sure I can pinpoint one thing. They can clarify about the nursing visits. I was told they would do a nursing assessment at no charge and that was not the case.

They have really helped by providing companionship and supervision. I like that they seem to be reliable.

They have really helped her with things like light housekeeping because she cant do it any more. They are good at providing all the care we need not just medical services.

They offered care for my mom. They were personable and understood when there were situation beyond our control.

They take care of my husband. They help him look nice. I like that they are reliable and good people.

They do light housekeeping that she can't do. They are here on time. They get the job done.

They take care of my colostomy. They could improve the information they give me about who is coming and when.

They are caring. I would tell a friend that they are responsible and caring.

They helped her by providing her companionship. I like that they were personable and up front with us about the availability of the caregivers.

They relieve a lot of stress for me. I would recommend them because they are accommodating with my schedule. This company is very helpful and professional.

The agency is helpful by providing care so we can continue going to work. I would like to see the communication improved.

I'm in a wheelchair and I need help with everything. They are on time and they do everything for me.

They helped us with providing the staff we needed. They have a staffing and communication problem. The people who came were good.

They help most by giving her the care she needs. The one caregiver we have now is very good and consistent. They generally send out good people.

My faith in the caregivers has allowed us to step away so we are not the only people responsible for her care. I like the quality of the caregivers.

The most helpful part of the care is helping me get my husband into his wheelchair and get showered. The caregivers are here when I schedule them and they are all nice and kind.

Patty has to have 24/7 care because she has severe dementia and requires a two-person transfer. Without the agency we would be lost. They are flexible, responsive, and provide quality care.

I think they are adjusting on things. They do understand some of the hiccups with the people being changed. They are addressing them. There was a lot of hiccups with initial scheduling. It is a lack of communication with the caregivers.

It was changing every day and I was having to call. I was stressed about it. They did send somebody, but it was stressful getting there. They were sending someone different each day, and I wasn't comfortable with it.

They've been available whenever we need. I like that they are attentive to our needs.

I was able to go out and run errands. I was able to have a life outside the house. They made sure she was safe.

They take care of the things I would have to do for the client. They are convenient. The hours are good for me.

They always do their job. They are always prompt and efficient.

Improve the communication and the billing department especially. I think I received two invoices then they stopped. I had to call and ask for them. I have had a lot of trouble getting the right kind of long term insurance provided. The communication could be better.

They get the restraint off and allow me to make sure that my wife is being taken care of. They are a well run organization.

I really like how they are open to me telling them what I need and they are excellent. I think one of the things that I noticed is that I really like my nurse now.

I had used them before a couple of years ago and liked them. They just gave me a ride home from the hospital. They returned my phone calls and the two people I had who did service with me were really nice.

The most helpful part is that the caregivers show up the days that they say they will. I like that they listen to me and we have a consistent caregiver.

After they had been with my mom for a week, her attitude improved so much and she was so much happier which calms my nerves. They have done really well with my mom because she can be a little difficult sometimes. They have done phenomenal her.

They could have better indications on what could be accommodated with staffing and scheduling. They need to communicate between the nursing staff and everyone else.

He was well taken care of. It greatly served our needs. We were very pleased with the services. We liked that they were reliable and professional.

Everybody they sent was a nice, lovable, and compassionate. They are just able to get availability and coverage. The quality of the caregivers was wonderful.

They were very good and helped me a lot. I could move him most everywhere, but getting him out of bed was hard. I liked the people that came out.

They take care of my wife. It allows me to go out and work. The caregiver is doing a good job.

It took a lot of stress off me to have the services. They can fix the communication. They pick good people it's just the communication.

It was nice to know that my mother was not alone but they didn't do what we needed them to do. The company needs to train their caregivers better. The people seemed like they were not prepared to come in even though my father spent a lot of time with the nursing coordinator letting them know what my mother needed.

The are very useful. They do what healthcare people are supposed to do with incapacitated people. The staff has been very responsive and capable.

He gets support when I'm gone. I like that they've been flexible. I use them sporadically but most other agencies want consistency.

It was more for me than my husband at the time, but my husband also needed care. It was hard to keep them busy and one of the issues was basically some of the caregivers were nonstop talkers and when trying to recover from surgery it was a bit much. They need to improve communication with whoever is needing the services.

I don't get sick when I leave because with the care, I feel better. They are just very kind.

They follow through with the information that they gave. I like their quality of care. I like the quality care from that provider.

They are on time, attentive, and reliable. They understood the urgency of the request and provided 5 days a week and 8 hours a day. They were phenomenal with getting someone within 24 hours.

It gives peace of mind with knowing that someone is going to check up on my mom, which is priceless. I like their ability to work with our schedule. We have not set up a definite schedule, so they have been flexible with us.

They offered companionship to my sister while I was out of town. They are accommodating with the schedule, and they are friendly.

They could communicate more often as to what is going on. The only communication I get from them is my invoice. I like their punctuality and the time they spend with my son when they are there.

It isn't the agency's fault that my loved one bleeds because of his condition. I liked that they were there to give us direct answers, and they showed up on time.

I think they can have less confusion about when people are going to be here or not. I think they can have their people trained before they send them over here.

It made a big impact because I don't live close to where my dad lives, and it was huge relief to know that they were doing what they did. I liked that they helped with everything I needed.

I am handicapped, so they have done a good job at keeping me going. They are upfront.

The services help me out because I'm not with my loved one every day, so I get a break. They're dependable as long as there's chemistry between the caregiver and client. Things work out very well, and we've been able to stay with a consistent caregiver.

They did everything for her. She could no longer be by herself safely. With the brain cancer, she wasn't very cooperative or pleasant. The people that came were very good and very understanding. They were so quick on everything. They were wonderful. They came out immediately. The head guy and the RN came, and they worked hard to set up her care.

We use a different company for five days a week, and we have only had Brightstar for 2 days of service. We may need Brightstar later when my father's care needs grow. My father said the care is good but not excellent. If there is an issue, it is more with the personalities. My sister deals more directly with them than I do, but I communicate with my dad frequently. She mentioned that they do not communicate well with her about things. They could improve that.

The caregiver does whatever I need her to do. She has helped out a great deal, especially with our laundry because we live on the third floor. Our caregiver shows up when she's supposed to be here. I don't have one complaint about this agency.

The job that they do is really great, and it helps me. I like that they are on time and do the job.

They could have made his life easier by having more confident caregivers. I would tell a friend that they do provide services for home health, but it is not at a superior level.

His nurse checks in every week to make sure that he is maintaining his health. We love the person that comes to see him every week.

They seem to be very involved and take a personal interest in my brother's care. They are open when I come in contact with them. They address any concerns upfront. I thought they were responsive and the communication is good. If there was a concern, the agency was there to help with that.

I have problems opening up the invoices. I don't have a whole lot of computer knowledge. The agency is flexible. Sometimes I have to change the schedule and they're willing to work with me.

They managed to do the things that I needed them to do. The medical aspect of the care wasn't very good. I liked that they answered all my questions.

They are consistent and careful. They show up at our house. Everything is done correctly and quickly. The communication has been very courteous and very kind.

I can go out and not think about the care. I know he is getting good care. They are CNAs and I feel more comfortable with them.

It is not on them to make our lives easier. They can be better at scheduling.

They helped me by allowing me to go to work with someone checking in on my mother. I would like to see more consistency in the caregivers because it was a new person every day.

It's negatively impacted my life. The lack of cooperation by the aide has negatively impacted my life. She just doesn't get the things done that I think she should be doing. They need to provide us with a caretaker who is more receptive to suggestion and who is more cooperative.

They are very compassionate and understanding of him. The caregivers are very good, and BrightStar has met my needs.

He's 88 years old. He needs some help sometimes. We don't live close. Their staff has been very helpful and very professional.

They help the most just by being here for my mom and being a companion to my mom. I like their willingness to work with us. We needed some flexibility, and they were super flexible.

I just need someone here when I leave the house. They are really nice and helpful ladies.

I would like them to hire more people and re-evaluate their staff more consistently. I would like them to improve their scheduling.

I didn't have a chance to use them for very long, but they got there on time. They were available right away, which was a key requirement. I heard about them from Alta Vida.

The caregivers they have sent have always been really good. They are very caring. It is important that she gets consistent caregivers. When we first started using them, they have improved considerably. The biggest thing to improve is the communication with the office.

We had a little issue with the cost, and they charge by the minute. We found it disconcerting that if a caregiver logged in early, we were charged for it, but we got that worked out. I think the two people we had have done a good job. The person is capable and is very nice.

They actually provide good people and help with he services I need.

They structure my day with me. They come out early in the morning and it gets my day off to a great start. I have a great CNA who knows how to provide the care that I need.

They help me anytime I need. The service is good. They take care of the people.

We hired them in part because we needed to have a caregiving agency. One of the things they supply are the night people. We have patients with bed sores who need to be turned every two hours, and nighttime is a great time to have the services. They supply good people and they do a good job. We haven't had any reason to complain.

They clean my apartment, do my laundry, and fix me meals. They could hire people that are going to stay with the company and work the shifts that I have. It's been sporadic at times.

They do everything and they treat me well like when they get me dressed. I like the people there and that they do a good job.

It is incredible help. I wouldn't be alive without their help. I appreciate the quality and excellence of caregivers.

The last two ladies weren't great. There was someone different every time. They lady that was in charge before was great. She came up with an idea to put something in the bathtub to get in and out. The other lady showed up too early or wouldn't show up at all. She didn't show any concern.

Some of the caregivers would give me time to transition into taking medication instead of pressuring me into it, but not all of the caregivers do that. They could have a more holistic approach.

They were the ones that changed him and kept him clean, and that was the most helpful. They were very gentle with him. They were very kind and told him everything they were going to do before they did it.

It depends on the aide, but basically them not knowing who is coming is a big problem. We have to train more people that way. They can communicate better. I never know who is coming.

They help him with a shower. They are very good with communicating.

When they are consistent and provide care it is a lifeline. They are my only recourse. I am here 24/7 so they are the only ones who can give me relief. We are in transition between aides and they have not been able to meet my needs this week. The big issue is communication. They say they will call me back and they haven't. There are scheduling problems.

My caregiver does a very good job. She tries hard and she's really helped me a great deal. They don't keep me informed. It hasn't been a real problem recently, but originally, I was not informed about the people who were going to be coming.

My father was bed ridden, so having them there allowed me to work. I like the flexibility.

They take care of the patient. They aren't dependable.

They do housework and cook my meals. I couldn't do it without them. They are always really nice.

I had back surgery, so I can't bend or lift anything yet. I am home because I have somebody that can do that for me. They are very responsive to anything that I ask.

It allows me to have that time to get other things done. They are a little slow to cover when the main person can't be here but they have gotten better.

After my dad was put into a skilled nursing facility and fell out of bed, we hired them to be there with him to make sure he didn't fall out of bed or his wheelchair. I do get some impact in my life, but I spend a lot of time trying to find a good caregiver. One of the caregivers is doing a really good job, and my dad has really connected with her. We had another caregiver who was good, but she left. We have had a lot of turnover, especially on the weekends. There was one who didn't follow safety orders, but the office did replace her when I brought that to their attention.

They have been there to provide help for my 95 year-old mother-in-law so that we don't always have to. I have had some issues with the caregivers getting there too early or too late.

The provider has helped me the most by being around, doing laundry, and cleaning the house because I am not home much. I would tell a friend that they are right on time and the person we have is good.

They've help me a lot. My prosthetic leg limits what I can do by myself. The services allow me to live by myself and be independent. They have some good caregivers and they have some that aren't so good. It's the luck of the draw sometimes. I've had one lady 185 or 186 times at my house and I hope she keeps on coming. I've had other caregivers that I told BrightStar to not send back.

I couldn't leave him alone, and they were there 24/7 when they could be to watch him and help him. I didn't have to move in to help him. I asked for men to take care of my son, and we've never had a man. I asked for older women, and we've never had an older woman. I never knew who was coming until they came. They weren't able to cover easily, and sometimes they couldn't cover at all. The people who came were good, but it wasn't very easy to find them. They wouldn't call me when they said they would. I'd leave messages and they wouldn't relay them. The communication wasn't very good.

The nurse is outstanding. If my nurse was not involved in my life, I would not be okay. I wanted to basically give up on life and was very sick, then this nurse listened to me and took my sicknesses seriously and helped me be happy.

I would recommend BrightStar Care because the caregiver is great. BrightStar Care has made my life easier by alleviating some of the care that I had to give my wife.

BrightStar Care has always been consistent, reliable, and easy to work with. BrightStar Care knows my mom's likes and dislikes.

BrightStar Care was pretty good care and they did everything my father-in law-needed, but at the end, we were overcharged for services when we were not supposed to be. BrightStar Care provided support and care for my father-in-law when I was out of state.

BrightStar Care is honest, qualified, and a trustworthy company. I would recommend BrightStar Care. Because of my condition the services make my life so much easier.

BrightStar Care has a good array of workers. BrightStar Care has sent caregivers to help out with my needs and who take care of me.

I like that all the people at BrightStar Care are friendly and caring. I have a caregiver come every day to help me clean and with my physical therapy exercises and the impact is very good.

BrightStar Care has staff that is really friendly. BrightStar Care has made my life easier for me because they can come to my house and give me the treatments that I need on time.

My caregivers were professional and aware of my needs. BrightStar Care could have been better with scheduling. I didn't know who was coming when.

If a friend asked, I would answer positively about BrightStar Care. I use BrightStar Care daily and they make life easier by furnishing people to help me.

I would recommend BrightStar Care. I feel as though agencies are only as good as their caregivers. I like the caregiver that I receive, but there is nothing super special about BrightStar Care. BrightStar Care took care of all the things I couldn't do for myself.

I would tell a friend that BrightStar Care has great service and care. The service from BrightStar Care has been very good. It has made my life easier because they always are doing anything I ask them to.

The owner of BrightStar Care came out and visited with us, which was amazing. They have outstanding service. The girl that came out from BrightStar Care was just very sweet.

I would like for BrightStar Care to have better communication and continuity in care. BrightStar Care could make my life easier by sending the same caregiver! I need better communication from BrightStar Care. They have dropped very important messages.

Somebody from 24-7 BrightStar Healthcare came to our house 2-3 hours every few days a week for my husband. However, they did not have adequate number of caregivers in our area. The caregiver came but not on the days that we wanted. The caregiver was nice, we liked her. It would be better if they had more caregivers in our area.