BrightStar Care South Orange County Lake Forest, CA

Anna M_11

She loves her caregivers. They have quality and consistency of care. I think their caregivers are really reliable and their office team is really responsive.

Anonymous_5692

They've made the experience positive by helping me take care of the client and taking some burden off of me. I'd recommend BrightStar Care more if some of their caregivers were a little more trustworthy and actually showed up when they said they would.

Anonymous_5552

They did not do anything I asked them to do while they were there. I have no idea what they were doing. They need to have better tracking on their caregivers. We had a caregiver lying about providing services. They charged my dad for a week that the caregivers were not there.

Marcella _1

One thing that they have done to make my experience positive is help or transition to a normal life for my mother. One thing that I like about this company is that their caregivers are very knowledgeable as well as staying in contact with the family.

Anagha K

I used them through my employer and it would have affected my work without them. I think they are good at finding care, even if it is at the last minute.

Anonymous_5557

I could continue to work without having to stop to do care myself. They sent one lady over who decided to take a lunch break and leave.

Ronald P_7

They have good people that service me. I like that the caregivers are wonderful.

Anonymous_3277

I do not think there is anything that they could do to make her life easier. Sometimes I am very happy with the agency, sometimes I am not.

Eva W

They raised my rates in the middle of my care twice. They posed unclear guidelines for the caregivers, so she never really knew what she could or could not do according to the policies. They need to have back up caregivers.

Thien T

I can't survive without them. They need to check in with their staff more.

Greg S_10

They did exactly what we needed. We were in a crisis. I don't remember how we selected it since it was a crisis situation. Someone gave me their number and I called them. They helped us when we needed help.

shirley F

There were a couple of CNAs that were not so good. I know that it is hard to find employees. It would have been more positive if each one of them was exemplary. One young girl was not trained. She quit after two days. Another one left before she was supposed to. I think that the owner was extremely helpful. She checked in to make sure that everything was okay. Ana the supervisor of the CNAs was compassionate. If a CNA did work out, she was there to replace them.

Dorothy K_6

They did everything for us. She is a stroke patient. They provided good companionship. The communication and staffing need to be better.

Sara43

Care bridge does a very good job taking care of my grandmother.

Mandy103

Always timely, attentive and Caring. I have a caregiver for my mom 4 hours a day. They help with meal prep, laundry, walking my mom,

Chrisy L.

This is the best nursing care I have ever received. The nurses are knowledgeable, kind, caring , and turn unpleasant experiences into very pleasant ones. They go the extra mile always. I cannot recommend them highly enough. They are on-time, they listen to my questions and concerns and take that into account in the treatment. You will be so happy if you go with BrightStar!

Paula M_11

I think they go above and beyond what is required of them. I like that they respond quickly and do what they say they are going to do. Their people seem qualified as well.

Rebecca I_1

He provided great reassurance to my husband who has cancer. It was just a one time use, but I would definitely use them again. I was impressed about the care.

Ellie T

They have a big impact. The communication is great. They are always there. Everything is great.

Rhianna P

Having someone take over the manual labor side of his care has been transformative for my family. They are very responsive. Even when things went pear-shaped they got someone out here.

Kimi S

They are available. I like the communication. The home health nurses are excellent.

Provider Response

Mignonne P

I cannot do what they do on my own. They are professional and flexible, they are very responsive.

Joyce H_16

They do housework. I am happy with them. She shows up on time.

Anonymous_3903

The caregivers take care of my mother. I don't have to worry about her so much now. BrightStar has some good caregivers.

Sharon B_27

The caregiver comes and administers the IV's for me. I like that I have only one nurse, and I like her a lot. The nurse I have is very smart.

Richard H_36

The care services is with my mom and I can do my things. The people are always on time, they have genuine concern for the patient.

Laura W_11

They medical expertise and bedside manner were very helpful. The intake was very responsive and the quality of the nurses was very outstanding.

foshgar

BrightStar has been a lifesaver for our family. they hire quality caregivers, respond immediately to my MOm's needs, and when we have made changes to the schedule, they have always done their best to accommodate this. Highly Recommend.

Mitchell "Mitch" B

We get everything done that we want to. We have some difference in food choice but that is all. I like what they do for me. She is prompt. We get along well.

Clarissa O

They just get me the help that I need. They're nice, efficient, and so far everyone I've had has been suitable.

Lawrence S_4

I live an hour away from my parents and I feel confident that they are getting the right care. I need more conversations with the owner. There are things that change with care with the elderly and so I would like to speak with the office staff more about the strategy of care. The caregivers have been good though.

Michelle D

The agency hasn't done much but the nurse is phenomenal. My one nurse has been excellent, had her for 2 years.

Eva M_2

They help her with everything. I like the help they give us.

Alain H

The owner, Claire, has consistency stayed in contact with me if we need anything. I like their personal service. The care seems very personalized.

Joanne R_4

They are there when you need it. I really like the people that work there.

Glenn P

She gives me infusions. Everything is like clock work. I like my nurse. She's a pleasant person.

Provider Response

Donna Dugo

I’m a current client of BrightStar Care (Lake Forest Location). I have high standards and it takes a lot to impress me. The quality of service that I receive beyond satisfies the company’s mission statement of providing “a Higher Standard of Home Care”. The quality of customer service is WORLD-CLASS and I feel treated like I’m part of their family. I’m EXTREMELY IMPRESSED with their OVERALL PERFORMANCE to the point I wrote a poem about BrightStar Care and nominated my main Caregiver (Maricon O.) to be the recipient of the 2020 Caregiver of the Year Award. * What services does the agency provide you? Homebound caregiving. * Does their staff typically arrive on time? Absolutely * How are your interactions with the caregiver(s)? Treated like family members. * How responsive has the agency been to your requests? Immediate response.

Theresa D

BrightStar has provided us with temperature screening at our construction site since the pandemic began. They were quick to respond and accommodate our early morning needs. They are prompt and friendly and we are happy we found them!

Maribeth R

They're making it possible for us to stay home. Right now facilities are extremely dangerous so I don't want to be there. I would recommend them because we're getting really good care.

Joan R_12

The services helps me a lot. The caregiver has helped me the most with my balance. The owner is very honest with me and has become a good friend.

Rosemary M_4

I appreciate that it has allowed my mom to stay in her home. It also makes it so my sisters and I wouldn't have to worry about her. I feel it has extended her life and quality of life. They have provided loyal and accommodating people to work with my mom. I like that they can provide long term care services for what we need..

Pamela P_2

They sent quality people. They responded very well.

Kim W_7

I know she's being taken care of. I don't have to worry about it. I like the people they've sent. They do a good job.

Dayna H

They could have better training and have the caregivers shadow someone. We had one good caregiver, and we were able to check in and see how things were going. She played with her and made the extra effort. Some other ones were on their phones a lot.

Joanne R_5

I have a pain in my back and they do the jobs that would hurt my back. I like that they know what they're doing.

Robin F

Our helper is always eager to do whatever we ask. You can always get hold of somebody. The people they send are always helpful.

Anonymous_3601

They have given us the option to use their services just one day a week which is all we really need. They have been able to fill in on a lot of caregiver issues we have had.

Donna D_16

I'm bedridden. The owner is compassionate and understanding.

Janice D_9

They always show up when they are supposed to and spend all their time helping mom out and are comfortable and compatible with her and she looks forward to seeing them. She enjoys having them and they are nice gals. They are more particular and their personnel are more qualified.

Jeffrey T_2

She has a tenderness in the way she approaches the IV's I get. She is very easygoing. My particular nurse is always on time and is very knowledgeable about what she is doing.

Spenser A

Their coordination has been excellent. They follow through and are are organized. I like the nurse's flexibility.

Ron G_3

They took my loved one to go shopping and to appointments. They're always there on time, and the girls do what is expected of them.

Mirella A_1

My nurse is very caring, and she is very gentle and knowledgeable. They are very accommodating and professional. I like them a lot.

Patti J_1

They have helped by being reliable. I like that the owner, Claire. I think she really cares about people.

Laurie C_3

I looked forward to it, and it was easier for me. There was a personal understanding of what I needed. She came, interviewed me, and got me what I needed.

Farnavaz K

I can't give myself injections anymore, so they help me by doing an IV and infusion treatment. I like the nurse that takes care of me. She is very good.

Provider Response

Ken O

I don't know that could have been better. They repositioned her. I liked the lady who was in charge. She was kind and personable. She took ownership.

Roberta M

There is flexibility with them, which is good. They listened to us during the interview.

Roberto W

It gives me the opportunity to do other things, and they were there when I could not function. The promptness of which they respond is something I would tell a friend.

Joanne V_2

They help with going to the grocery store. I don't know of any other competition. They are the ones available, and they are satisfactory.

Anonymous_2107

It really just come down to how much the medicine has helped me, but the biggest help has been the financial part. They are usually very timely returning calls. The nurses that they have provided have all been professional and good at their job. They have also been willing to work with me financially.

Paul V_2

The girl that they sent told us had a broken back and couldn't help her take a bath or get out of bed. She was completely useless. The neighbors said they saw her talking to herself and wandering around. She disappeared at one point, and I called the owner. She stayed for a grand total of 45 minutes. They could get better employees. They need to be drug screened.

Gail W

I had to have IV 5 days a week so that is how they helped me. They could have better qualified nurses. I had two caregivers that were horrible, they were incompetent, and no good. After those two nurses, I got one what was wonderful!

Steven U

It certainly improved my life. It was care that I needed that I couldn't do myself. I liked the service. They were very knowledgeable, timely, and professional.

Jaclyn S

I don't have to drive to the hospital every week. I think it's convenient that a nurse can come to my house and give my son his treatments.

Kelly H_2

They were necessary. They need to stop bickering. They have to have a better understanding between the client themselves and the home they are in. The length of time they were spending with the patient wasn't significant.

KFurey

I’ve been with Brightstar for about a year now. The nurse I currently see is by far one of the best nurses I’ve ever had. I’ve been hospitalized with six surgeries so that is saying something. Aneliese is kind, patient, and stops at nothing to make sure I’m fully comfortable every time she comes to see me. I get Cimzia shots twice a month. Scheduling is a breeze and I never have to worry about having that extra stress. I would highly recommend this company for home health as I have had such an amazing experience with it.

Maria G_2

It has been very helpful for us. They have given us peace of mind and freedom outside of the home. I like how they just have come through with what they said they would do. They are on time, and there are no glitches.

Jeannene V

He enjoyed having the caregiver with him. Just knowing someone was at the house with him, helped me. I think the hands-on involvement from the owner and the caregiver, was just darling.

Donald R_3

They help me by providing conscientious care. The caregivers are punctual, friendly, and hard working.

Anonymous_921

I have to do it. They are here on time. They are nice.

Anonymous_WdM

They do the infusion setup and monitoring each day very well. I just like the people. They are exceptional, professional, timely, and accommodating.

The Van Sant's

BrightStar cared for my husband for several months. We had the services of Joel most of the time and enjoyed his caring and kind ways. The owner was very helpful and very hands on. Unfortunately I have decided to place my husband of 38 years into a facility. If things change I will surely call on BrightStar.

Anonymous_752

They should have their people ready to go. Their caregivers need to be trained more. They should get people that don't talk too much. Caregivers have a tendency to talk a lot. There's nothing wrong with that, but they're here to help me cook.

Phil Ladman

I don't write many reviews but the services Mark provided me during a very stressful time of need far surpassed my expectations. As my mother's health failed this past week, I had the urgent need for nursing care for her 24hrs/day. Mark was able to staff our needs on extremely short notice with the most caring and well qualified nurses. As my mother took her final breaths, the nurses were there by my side to help understand the process and provide the comfort care she needed. Thank you for your excellent services.

David K_6

They help my loved one with her personal care, which is helpful because I have a bad back and can't adequately do that for her. I tell people that I think they are easy to deal with and that they provide a good, reasonable service.

DebbieM.

My family and I give the highest accolades to Mark and Claire, owner's of Brightstar Care in Lake Forest, Ca.! They have both spent enormous amounts of time on the phone and with my Dad to gather all the specifics of my Dad's care to provide the BEST fit for a caregiver for him. And indeed they did! Joel was a perfect match! He is kind, courteous, personable, and knowledgable towards all of Dad's needs. Even when Dad went to the hospital and Joel spent the day with him, I received nothing but great remarks from all the nurses about how helpful and attentive he was! All the Awards and Certifications this agency has received (there are many) is true to the test! Experiencing other agencies in the past, I wished I have known of Brightstar Care back them! I do highly recommend them to anyone looking for the best care for their loved one! Debbie M.

Phil H

They are able to do their job. I have had two really good nurses come to my home.

DaveCC

It is our goal to allow our parents to live independently, comfortably and safely in their own home. Thanks to Brightstar we have been able to do this. Claire at Brightstar OC is extremely responsive, friendly, thoughtful and compassionate. She and her staff have provided excellent care and staffing to my parents who have significant medical issues. Clare has personally made sure to address my parent's unique needs by finding and matching us with skilled care givers. She has been able to ramp up and down in an extraordinarily responsive manner. Thank You Claire and Brightstar!

Pamela K

It is not much time, so it hasn't made a huge difference in his life. It has made a nice change though. They listen to you to identify what is needed. They quality of personnel is very high. They also are flexible to your needs.

Faye C

They delivered excellent nursing services. The caregiver was the best that I have ever had. I liked the nurse that BrightStar Care provided me.

MarlaMae

Very prompt service. My mother-in-law needed unexpected 24 hour care while we were on vacation. I called BrightStar and they were able to be there for her within the hour.

Anonymous

BrightStar Care has given me some problems, when a new caregiver comes out, and the caregiver is not prepared for what to do. BrightStar Care does not do their job when preparing their new caregivers, because they are not given instructions. However, when my regular caregiver that comes in, the service is excellent.

Harold B

BrightStar Care goes out of their way to help and be accommodating. BrightStar Care has made life easier by being accommodating and able to react when things come up suddenly.

Barbara W

BrightStar Care is very professional. Their care is outstanding. They work with me and they are always there. If it hadn't been for BrightStar Care, I would not be doing as well as I am. The caregivers are doing everything for me.

Susan R_8

I've only had a few visits, but the nurse is very helpful and proficient. The nurse comes only once a month, but it has made a big impact in my life.