Elizabeth Residence Franklin

Reviewer#ET0719c

I toured the Elizabeth Residence Franklin. They were very nice. I thought parts of the center were very clean. It was a small center. I thought the patient's rooms were kind of small and drab. The memory care portion was a little bit less clean. The staff was very nice. They had a patio, which is nice. They had an activity center. They did have a PT area.

Karen P

I had to be very involved in my father’s care. I would cross reference their medication list with the doctor’s list and also the pharmacy. My father was supposed to be on 24 hours of oxygen. I would often come to visit and he’d be gasping for air. I brought it to their attention and I even have an email from them stating the caregivers have to get better with checking on my dad. Please find a difference place. It’s practically a full time job making sure your loved one is cared for.

Compassion/Dignity

This is my brief and horrific experience with Elizabeth Residence. My loved one was admitted without their medication, including insulin. Their medication didn’t arrive for TWO days. Administration’s excuse was that they “are using a new pharmacy” BUT two days without life sustaining medication is life threatening. The aides were rough and physically hurt my loved one. Administration’s response was, “no human should be treated like that”, but Elizabeth Residence’s practices do allow for residence to be treated inhumanely. The aides were unable or unwilling to offer compassionate care. Administration’s response was that “some aides need more training”. My loved one passed away after less than 7 days at the facility, lack of medication was a contributing factor. It is incomprehensible to me how the facility turns a blind eye to mistreatment and has no desire to treat a human being with dignity. Is this what you want your loved one experience to be?? I am speaking out, to spare your loved one and you of having a similar story.

Sharbear36

Several "caregivers" were very unprofessional and lack compassion. Management was not helpful and dismissed concerns brought by family. Several videos are available where the treatment to the resident was completely unacceptable. I would definitely not recommend this facility.

Tara

My mom moved into Elizabeth Residence Franklin last January. Her overall experience is OK. They have unskilled people working there. We have to stress to them that she needs a specific diet because what they were feeding her, she wasn't able to eat. She has false teeth, and it's hard for her to eat. She has a nice room. I had to take the closet door off the closet because it wasn't working. The dining area is nice, and the food is OK, except they were serving too many sandwiches. They have parlors. There are not a lot of amenities. They've got a patio in the warm weather. They do have recreation, and entertainment, and a couple TV rooms.

Sue

My mother-in-law is at Elizabeth Residence Franklin. The level of care that the staffing provides is phenomenal. They are caring and loving, and there's a consistency of care. There's very little turnover and we're very happy with that. She's been there for over 10 years and she's like a family member there. They take such good care of her. She's non-verbal so it says a lot for a place that they're able to care for her this long. She has advanced Alzheimer's. I know it's not a memory care place per se, but they have taken her as a memory care patient and done great things with her. They have a great music program, and she enjoys that. She can't participate in much because of her issues, but she loves their music program, and they have that quite a bit. And they also have weekly mass where a Catholic priest comes in and she finds that very comforting.