My friend is now a resident in Quail Park of West Seattle. Well, the biggest problem is this virus, he is in quarantine almost all the time. In fact, I got a call yesterday, and I have to put him back in the hospital, and he'll come back right in quarantine again. He hates it beyond belief. He calls me, and just screams, 'Get me out of this dump!' But that's the virus, and that's the governor. He is like in a closet in quarantine. He can't go out, he can't do nothing, he is not happy. The food is absolutely horrible, and when you're in quarantine, they give you these stupid little plastic spoons. He has Parkinson's, and he shakes so bad that he can't get the food to his mouth. Nobody would feed him. I can't give them a high rating. Because of the virus, it's not a beautiful place.
Well, the entry staff were fantastic, the people that set you all up. They gave you a tour and it's great, it's a beautiful place, but of course with the virus, my friend can't use any of it. When he does, it's a very short time. Now we're back into the hospital, two more weeks into quarantine. In four months, he has maybe two weeks out of that four months to be not in quarantine.
A lot of times my friend won't eat at all. He has to drink thickened water, thickened milk, thickened everything. It's just like drinking hydraulic oil. He hates it. He loses weight. Now he is gaining weight because he must be sneaking off in the bathroom and trying to get some water because they won't give him water. They won't give him any liquids. If I was paying $7607 a month, I would expect a little more caring. He said they're very rude to him, a lot of them. Some of them are good; some of them are not. Their night people are not nice at all to him. If I was there, I would probably be out of my mind too paying that much money and being stuck in a closet.
Provider Response
Please accept our sincere apology that your experience with our community was not positive. Creating teams of employees with diverse perspectives, diverse cultural experiences, and diverse lifestyles, allows us to provide the best solution at the exact right time in often challenging & complex environments. Thank you for speaking with me on the phone today. I realize that the community and staff being compliant with quarantine requirements for Covid-19 infection control and physician orders for diets can be frustrating for the resident and you. We will continue to implement guidance and orders to keep everyone safe and work with you as much as possible to alleviate your concerns. We would like to ensure your feedback gets to the right person please contact us.
