Care staff consistently work understaffed and undertrained. The food is not good at all. The care is inconsistent. My very good friend is now not walking and has a horrible open wound on her heal, which is not being cared for. State is in the building investigating cases regularly. The management does not care!
825 Lilly Road NE, Olympia, WA 98506
Call
(844) 325-8230
Reviews of The Sequoia Assisted Living Community
Assisted Living Reviews for The Sequoia Assisted Living Community
May 13, 2019
I am a friend or relative of a current/past resident
December 29, 2017
I am a friend or relative of a current/past resident
Marie has been at Sequioa since late February. The staff and residents are so good and understanding with her. They make sure she gets to meals and activities. Will call me when she's upset, anxious or confused so she can speak with us. They treat with loving support and respect.
Provider Response
Thank you, Donna, for posting this review. Our dedicated team at The Sequoia is committed to providing a positive experience for both our residents and their loved ones.
September 29, 2017
I am a friend or relative of a current/past resident
Amazing place! Love the great service :)
Provider Response
Thank you for your kind review of The Sequoia, Ingrid. We pride ourselves on providing compassionate care for our residents.
September 27, 2017
I visited this facility
We toured the Sequoia earlier this month after visiting all of the other assisted livings in the area. We are truly thankful for the kind, caring support of Stephanie the Marketing Director. She is a sweetheart, and I can tell she truly cares about the people who live there. Lisa and Tracy were quick, and responsive, and put our minds at ease. I am confident that mom will flourish at The Sequoia.
August 20, 2017
I visited this facility
Disappointing. Looked at this place for our dad and we were not very impressed. Old building, pushy sales (pricing was high) and we felt it was more about money then good care for our dad.. The cost to live there is higher then two of the area's newer and nicer buildings. Do not recommend.
June 23, 2017
I am a friend or relative of a current/past resident
We moved my Mother in for a short stay as I was going to be leaving town for several days. From the first day there were issues! The sales lady promised us things would be ready to go in mom's room and they weren't, her safety necklace didn't work, her TV didn't work, etc. The care staff seemed nice but told us they were short staffed and it was obvious they were doing the best they could, but mom had extended wait times. We ended up picking mom up early - she called daily saying she didn't want to be there. When I called on two different occasions, the phone rang and rang with no answer. That was disturbing. Both the Executive Director and Sales lady just told us what we wanted to hear to get our money. No refunds! Do your homework before choosing a place like this. There are much nicer ones in the area and I would pay a little more money for better care and security.
May 21, 2017
I am a friend or relative of a current/past resident
What a disappointment! Brought my mother in after checking a few other places in town. We thought it would be a good place after everything we were told. We were promised a "deal" on rent that didn't happen. We moved mom asap. Found an honest place and she is so happy.
May 08, 2017
I am a friend or relative of a current/past resident
DON"T BE FOOLED IS RIGHT! I moved my mother into the Sequoia hoping that all the rumors about this place were unfounded. I was wrong! They did not take care of her. It took them 2 days to give her an alert button, then over 20 minutes to check on her when she used it. This place is dirty and very understaffed. The admin side will make all kinds of promises, than fall flat. The food was terrible and they couldn't even keep track of the her laundry, which they lost!. My mother was there 2 weeks and was charged over $4000.00! This is a TERRIBLE PLACE to have your loved one. I tried to get into the building before 8 am to check on her but was locked out. A sign said ring the bell, which I did, but nobody came. It's so sad to see whats available for the elderly. PLEASE do your homework before signing those contracts...
Provider Response
Dear Sydney Lisa, We are so sorry to hear your feedback. We read every review and discuss with our teams on-site, as well as our regional supervisors. You mentioned several items that we would like the opportunity to discuss with you and learn more. Open communication is one of our Core Values and we sincerely hope that you will reach out to the Executive Director or Regional Supervisor on how we can contact you. We sincerely appreciate feedback and strive to make The Sequoia the best community for our Residents and team members. Thank you again.
April 29, 2017
I am a friend or relative of a current/past resident
My grandma has lived here for a few years. The staff turnover has been worrisome- people come and go within weeks. Our family was thankful to see that the wellness director Missy and the receptionist Sarah came back. We hope they will stay. If things don't improve soon, we will move her to a more stable place.
Provider Response
Dear Beetlebarb18, Thank you for taking the time to post a Review. We appreciate your feedback and also hope you stop in and meet with our Executive Director and share your thoughts. He would love to visit with you in person, and work with you on resolution for your concerns. Thank you again!
March 31, 2017
I visited this facility
My mom was at the Sequoia. She applied and moved in for one day, but she was not physically and emotionally ready to move in. It was clean; however, the food was less than adequate. The staff, although nice, was adequate at best, and the residents did not have a very positive outlook. That played into my mom deciding not to be there. They collected a deposit and first month’s rent plus five extra days, and I was not refunded at all. The layout was functional.
Provider Response
Dear Leanne847661, We are sorry to hear that your mom's visit was so short. Working with family members and residents so all have a positive experience is a priority. Open communication is one of our Core Values and we sincerely hope that you will reach out to the Executive Director or Regional Supervisor with any remaining questions you may have. Thank you again.
March 30, 2017
I visited this facility
The Sequoia and its rooms were good. They had a theater room and a nice dining room. The people were excellent. It was an older facility, but it was clean and orderly.
February 02, 2017
I am a friend or relative of a current/past resident
I am a family friend of a current resident at The Sequoia. I have always enjoyed this community every time I have visited my friend. It had a great "family" appeal to it. The staff has always been genuine and caring with a fun vibe throughout the building. The food was usually "ok" and was a great environment. Recently I have come in to visit, haven't been here in about 8 months or so and wow what a disappointment! I did not recognize any staff, their is still not an Executive Director and the Nursing Director Melanie whom I loved and trusted so much was no longer working there. It was like a ghost town with a really bad vibe and frankly sad. I wondered if they had sold to another company, but was informed they had not. I wonder if corporate ever visits and and can see the downfall? My friend is considering moving out as some of her other neighbors have. Sad that a once charming vibrant community has gone down the hill. One good note is Eva a caregiver and Stephanie in marketing still work there.
October 06, 2016
I visited this facility
The Sequoia Assisted Living Community looked impressive from the outside, and the location near doctors was very convenient. When we visited, it was very dark. The best thing about it was the lady who greeted us and took us on the tour because she was a very nice and genuine person. The facility seemed old, dark, and not very lively. They offered a very limited menu compared to the other two places I visited. Residents ate what was on the menu, or plan B was a ham sandwich or something like that. The rooms seemed to be very small, not very private, had very little storage, and seemed like a hotel room. They had rides to the country about once a week. They would pick them if they wanted to run errands to Walgreens or Target and gardens.
Provider Response
Dear Melissa345633, Thank you for your review. We are pleased to hear you enjoyed your tour and our team member was informative and genuine. We often hear that The Sequoia has a great atmosphere, however, it sounds like we fell short on the day you visited. Our goal is to offer Residents and Guests a delicious menu that meets their needs and requests, as well as offers a variety of choices. We also have several floor plans and apartment sizes to choose from. We hope you come back to tour again and welcome the opportunity to serve you. Thank you again for the feedback – we appreciate it.
February 26, 2016
I am a friend or relative of a resident
Very pleased with the care. Food is wonderful.
January 29, 2016
I am a friend or relative of a resident
I move my mother to The Sequoia. I like that they are very caring. Their staff has been with them a long time; which always indicates a good working relation. I also like their reputation. I always hear good things about them. I tried the food. It is decent, but my mother hates it.
Provider Response
Thank you for your feedback. We appreciate your comments, and are pleased to hear you are happy with our staff and Community. We encourage your mom to attend our monthly food meetings where our residents share their input on the dining experiences, and even share homemade recipes for our menu. You are also always welcome to talk with our Executive Director. Thank you again as your feedback is not taken lightly. Our goal is to meet the level of expectation our Residents have for our dining services.
July 28, 2015
I am a friend or relative of a resident
The personnel that I have been in contact with have all been wonderful. The ladies have been very helpful and answered all my questions as soon as possible. The Sequoia was very clean and very well kept. The staff that maintains my mother’s care is very caring and really on top of what’s going on. They are very polite with my mother, and she is really enjoying the experience there, which was one of my biggest concerns, because she has not been in any institution but she has been to rehabilitation but always going home, and this time I think they had made her realized that she does have limitations, and they are very helpful, but at the same time, they don’t bring it up into an embarrassing situation.
My mother has been very friendly with the other people who are there really fast, a BFF kind of thing happening, and I noticed that one of the good things that the ladies that are there have a tendency to get the ladies under their wing -- almost like sisters. The location is wonderful, and she got a room that is very comfortable for her and very well positioned, so we are very lucky. The dining area is like going to a restaurant, it’s three times a day she goes, and she peeks at the menu as if she is doing out in a restaurant and have choices. If she wantsm they give her a dessert and know she is on a sugar free diet. In a quiet way, they check on her without making a big thing about it. It’s a very nice place, and we are very pleased with the rooms. It’s one of the studios, but size wise, it’s a really generous room. They have transportation that takes them to places.
July 03, 2015
I visited this facility
I met with the director of The Sequoia, and she said they have a zero deficiency report, but when I looked it up online, they had a fine for the last two years. It was really close to my home though. There’s a nice courtyard in the middle so they could go sit out in the trees. It’s like a Spanish courtyard inside the facility. The facility looked clean. The room was nice enough. It was a studio with an alcove, and it was like a model room. They had nice furnishings in it. I ate lunch there, and the food was fine. The dining area was large.
May 05, 2015
I am a friend or relative of resident
Nursing staff are awesome! Missy and Melanie are top notch. This place has fun activities my mother enjoys participating in and the atmosphere is very friendly and warm. It is a smaller building, so it has a family feel to it. I will recommend this place to my family and friends.
April 18, 2015
I visited this facility
We saw a couple of units. Overall, we liked The Sequoia, but it was too small.
November 25, 2013
I am a friend or relative of a resident
I find it extremely compelling to say that Lori of The Sequoia Assisted Living Community is an excellent asset to the organization. She finds it second nature to do what has to be done to accommodate both resident and family in any situation. Her foresight and control is astounding! Lori made my Mother-In-Law's transition to The Sequoia smooth instilling joy and happiness to a 90 year old arthritic lady. Lori insured that Mom felt welcome, introducing her to the other residents, fostering the socialization that Mom really needed. I can't say enough about Lori as she has made so many lives much better. She certainly knows and practices customer service, missing in so many places these days. She is an Angel!
Louis
August 15, 2013
I visited this facility
It's a nice clean place. It's a little bit smaller. It wouldn't work out so well for my mom. I didn't realize how much dementia she has. I wouldn't see her as often. I don't think the food was good. They have meal times and didn't have the open dining. People there are nice.
June 12, 2013
I am a friend or relative of a resident
Both of my parents have been in Sequioa Assisted Living for two months going three. We liked the facility very much. It's clean, modern and it had a Medicaid spend down guarantee. We liked the staff, the set up and all of it. It just all ended up a good thing for my parents. Service has been excellent. The food is good. They have a selection to choose from, different for each meal.
Services and Amenities of The Sequoia Assisted Living Community
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: No
- Studio Apartments
General
- Resident Capacity: 91
- Respite Care
- Minimum Age: 55
- Pets: All Pets Allowed
Licenses
- State Licenses: 1476
About The Sequoia Assisted Living Community
The Sequoia Assisted Living Community is a senior living community-based in Olympia, WA. We specialize in assisted living and respite care for older adults.
Our assisted living residents enjoy living in private (or companion) apartments, furnished and decorated with their favorite things. Each apartment is designed for comfortable living and includes a spacious bathroom, a large closet, and optional private telephone line.
Our program is designed to provide residents with nurturing, comfortable, and home-like environments while offering supportive services such as medication management and help with dressing and grooming, as needed. Residents can maintain their independence while having supportive services available when they need it.
Assisted Living Services - We can tailor a care plan specifically for you. Following is a list of various services and programs we offer our residents:
- Staff trained in CPR and first aid
- Caregivers available 24 hours a day
- Respite care while recuperating from surgery
- Medication management
- Assistance with arrangements for physical, occupational, respiratory, and speech therapy available
- Assistance with arrangements to medical appointments
- Diabetic management
- Urinary incontinence management
Community Amenities
- Alarmed community doors and emergency call system in each apartment
- Convenient apartment-size refrigerator
- Individually controlled heating and cooling
- Spacious closets
- Wall-to-wall carpeting
- Private bathroom with shower including grab bars for safety
- Cable TV (with television provided by resident)
- Complimentary laundry facilities
- Living room with fireplace
- Private library with fireplace
- Spacious activity rooms for social gatherings
- Game rooms
- Private dining room for family gatherings, guests, and special occasions
- Large secure central courtyard with beautifully groomed flower beds
- Guest accommodations
- Heat and smoke detectors in every apartment
- Front office staffed 7 days a week, voice intercom, and keyed access for family after hours
- Pets welcome
What Makes Us Special
We are a relatively small retirement living community. We get to know our residents well and they become part of our family. Our compassionate care team is committed to health and safety. You can rest-assured that our residents are safe and secure with us. We take pride in the senior care services we provide to our residents and their families. Our supportive community is more than just a place to live—it’s home!
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