Offers Assisted Living, Independent Living, and Memory Care

18 Reviews
111 Denny Lane, Winchester, VA 22603
Call (800) 385-2527
Hilltop (800) 385-2527

Reviews of Hilltop

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Assisted Living Reviews for Hilltop

August 11, 2019

By Charles Casey

I am a friend or relative of a current/past resident

My wife has been going to Hilltop for almost two years in the Memory Unit. I have been pleased with her care. They were short-staffed for a while, but a change in management seems to have fixed that problem. The staff has always been courteous and helpful to me and helped me with a problem with my insurance. On two occasions, I went to them about a concern I had with their care. Both times they thanked me for talking with them and said they would take care of the problem. And they did. I am also delighted with the way they treat my wife. They are compassionate and loving and treat her with dignity.

August 09, 2019

By shan26

I am a friend or relative of a current/past resident

In the past, there had been some question to whether the staff were doing efficient work. But recently, Hilltop staff have changed and is now run by new management! I can honestly say that I have nothing but wonderful things to say about the new management. True moral character, friendly and accommodating service. I couldn't have asked for better! Whatever you need, they have truly stepped up to make you feel at home. Being away from home is hard, and having to be away from your loved ones is even harder. But if you have to seek care outside of the home, this is a place where you will get exceptional care from exceptional people!

July 19, 2019

By rockey

I am a friend or relative of a current/past resident

I'm sorry my relative was there. Mom died there. Very poor food turnover of staff. RUN, RUN

May 09, 2017

By judik06

I am a friend or relative of a current/past resident

This Home use to be so nice when it was a family busness. It was sold to an organization out of Northern Va that owns several homes. It has become a disaster. My Mom has been there 9 years. The cost went up.The food has gotten bad and they have a large turnover of staff. Short staffed many times. They barely celebrate or decorate for holidays. It's really sad this has what has become of it..

October 30, 2014

By Caring96323050

I visited this facility

The Hilltop House was very, very nice. It was a new and beautiful facility, but it just didn’t fit our needs because my sister is younger. Their rooms were beautiful. It was like a hotel, and it was less expensive.

October 06, 2014

By Marj1

I visited this facility

We like Hilltop House a lot. We had re-scheduled a time to go there, but we can't use anything up yet because mom still is in the hospital. It's very clean, and it did not smell like a nursing home. We already arranged for her to get there, but we couldn’t transport her because she was so ill. It's literally 7 minutes to my house and I would be passing the pharmacy on the way. Everything was really nice and very convenient. My parents were very excited about coming up, but nature took a different course.

September 23, 2013

By Nancy35606250

I am a friend or relative of a resident

My uncle used to stay at Hilltop House. It was a nice facility. He looked good, nice and clean when he was there. The room where he stayed at was kept clean and the staff was very helpful.

September 29, 2012

By Caring498549

I visited this facility

Hilltop House is a comfortable, affordable assisted living community with good amenities & personal care. With 24 hour trained health care personnel in charge of monitoring all medications & prescriptions at no additional charge, your loved ones will be well observed & taken care of. Daily activities include crafts, movies, animal visits, and birthday parties. Another perk is each resident is provided with hair care/styling each week. The couple in charge of meals has over 40 years in food preparation, so the food in as tasty as it is nutritious. Other amenities include lounges, a community dining room, beauty & barber shop, linen service, juice & coffee bar & picnic area. The apartments themselves are basic & cozy ranging from approximately 400-600 square feet. All in all, the Hilltop House is a functional community with good amenities & basic living conditions.

April 17, 2012

By zwhtheman

I visited this facility

All of the staff members at the facility are very friendly and caring for the residents, and I know that Mr. and Mrs. Smith take great care to ensure only caring and responsible people are hired at their facility. A large number of the residents suffer from some form of dementia or Alzheimer's, and so it can be tasking for staff members to help care for them. However, I've seen nothing but compassion, patience, and love towards these residents. Several of them were in a sense abandoned by their families and sort of left there to live out the rest of their days, and so the empathetic nature of the care towards these elderly people is exceptionally heartwarming. The building itself is starting to age a bit, but I wouldn't consider it that much of an issue. Overall, the Hilltop House is certainly a desirable place for an elderly person to be.
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Memory Care Reviews for Hilltop

January 10, 2019

By Terry12345

I am a friend or relative of a current/past resident

This is the most terrible place that you could ever put anyone into. My mother was placed into this horrible facility and her condition declined very rapidly due to the extremely poor care she received here. The food was terrible, the Memory Care Unit was unappealing and smelled bad. It was severely understaffed, and the staff was unresponsive to my mother’s needs. My mother did not get enough to eat of drink and was denied proper first aid and other basic medical attention here. When I would try to ask for for food, drinks of water, or basic medical attention for my mother, I was told that I was ”stressing the staff.” Many things that I brought to my mother mysteriously seemed to come up missing with no plausible explanation from the staff. They do not supply much in the way of basic toiletry items for residents, and my mother's clothing and other things were often ”lost.” When I wanted to get permission for my mother to see her specialist physicisns, Hilltop not only does not supply transportation, but I was told that they do not even allow their residents to leave the facility for this purpose! There are no hearing or vision care services or dental care services available for residents. The rooms are small and plain. lRun, do not walk, away from Hilltop in Winchester!
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Questions about Hilltop

What ongoing training does the staff receive in dementia care?

All staff receive the required training along with a corporate level training.

What programs or activities does Hilltop offer to enrich residents' well-being?

Exercise, current events, walking clubs, word games, crafts.

What transportation services does Hilltop offer to assisted living residents?

We have our own bus for transportation to doctor appointments or shopping.

What safety features or security measures does Hilltop offer to assisted living residents?

All exits are secured with key pad entrance and exit.

How does Hilltop keep residents' families informed about their loved ones?

Families are kept informed with phone calls and emails. Texts if requested.

If Hilltop accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We do accept small animals. There are outdoor areas to walk and potty your pets.

What ongoing senior care training does the staff receive?

In addition to state-required training, additional training in Alzheimer's and Dementia Care and Emergency Preparedness.

What transportation services does Hilltop offer to independent living residents?

Hilltop's bus is available.

What programs or activities does Hilltop offer to keep residents engaged? How does the staff engage residents' long-term memories?

Hilltop has a dedicated program called Sage.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

This is completed by our nurse, assessments are done every six months.

What techniques does Hilltop use to support memory care residents during mealtimes?

Follow the guidelines of our Sage Memory Care Program

How does Hilltop keep residents' families informed about their loved ones' health?

Our nurse will call or email family members, or text if requested.

Describe the neighborhood around Hilltop. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Located off route 7 and located on 5 acres.

Is Hilltop affiliated with a hospital if more care is needed?

No affiliation, if more care is needed it is the physicians recommendation.

Costs for Hilltop

Cost of Assisted Living

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Cost of Memory Care

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Photos of Hilltop

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Services and Amenities of Hilltop


  • Entry Fee
  • Assisted Living Starting At: $3650/month
  • Memory Care Starting At: $3050/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Do Offer Companion Suites.
  • Studio Apartments
  • Housing Extra: Al: Private Or Semi Private Room

Dining options

  • In Room Kitchenette


  • Beauty Barber Shop
  • Resident Transportation
  • Features Extra: In House Safe For Resident Valuables

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms

Health services

  • Hospice Care
  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes


  • Music
  • Games
  • Religious Services
  • Arts And Crafts


  • English


  • Resident Capacity: 96
  • Respite Care
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy
  • Occupational Therapy
  • Range Of Services Extra: Daily Health Care Supervision, Personal Care Products, Incontinence Products, On Site Physician Care

Types of care

  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Blood Work And Other Medical Care
  • Memory Care
  • Meal Preparation


  • State Licenses: ALF-VLO-17-020
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About Hilltop

Hilltop is a small close-knit community located on 5 acres in scenic Winchester, Virginia. We are conveniently located 10 minutes from Old Town Winchester with its fantastic shopping, restaurants, and entertainment.

  • Beauty/Barber Salon
  • Music
  • Games
  • Religious Services
  • Arts And Crafts
  • Family Events
  • Ice Cream Socials
  • Monthly Birthday Celebrations
  • Outdoor Space
  • Enclosed Secure Courtyards
  • Resident Transportation
  • Resident Outings
  • Physical Therapy
  • Occupational Therapy
  • Speech Therapy
  • Cable Available
  • Furniture Rental Option
  • Personal Laundry Option
  • On-site Physician Available
  • Pets Allowed
  • Respite Available
  • Wifi Available

What Makes Us Special

Our community offers different amenities and services to meet the ever changing needs of our residents. Our residents receive personalized attention from our trained staff members who are committed to providing quality care.

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