Riverside Healthy Living Community Smithfield

dsmoe

The rooms are ok but every time I go visit there is always from trash on the floor. The interactions with the staff is terrible, most of the time I don't even see a staff member to ask any questions, and if I do see someone the answer is usually "I don't know". You can't call to have someone call you back because the mailbox is full. Mom tested positive for Covid and was in isolation, I tried calling to see how she was but could not even leave a message because the mailbox was full, this went on for 14 days and to this day it is still full. I'm very unhappy and disgusted with the staff except for a few.

Suzette

We chose Riverside Healthy Living Community Smithfield based on the recommendation of friends and a few nurse's aides, and their review from U.S. Health. It looked like their information was good, and my dad seems to be happy there. My dad's biggest thing was that he says the food is excellent. There's actually an issue pending there. My dad was in the nursing care facility part so he wears a diaper. Unfortunately, he was not monitored for his urine output, so as a result he wasn't urinating, and no one knew that, so he was rushed to the hospital for other symptoms, but it turned out to be a new condition my dad was having. So I would have to blame the nursing staff on that. We like the community itself because what happened was more of a staff issue. The room really looks beautiful. He pays $7,200 a month and my dad has long-term insurance which helps with that. I think that's about what everyone else is charging.