Glenburnie Rehab & Nursing Center

Trina

The rooms look like trash the staff is bad they do not help the residents. They do not answer call bell the food is awful. They are rude and talk to the residents any kind of way I would not recommend this place to no one . If you want good service don’t come here you won’t get it. I made a huge mistake bringing my mom here.

don't take nobody here

My mom was brought here straight from the hospital and was put in bed and told not to get up but see she couldn't get up on her own she was weak so she sat there for two hours with out anybody coming to help her use the restroom nor water juice or anything til I came and pulled her out of there this is not a place for your love ones plus rooms look like prison rooms

Janet L P

If you want your family member to live don't let them near this place, RUN AWAY AS FAST AS YOU CAN . First time in I thought to myself "this is not good". My mother went in for rehab, tjey never could get her out of the bed but yet I was never told this until after 5 days she goes to ER and dies 2 days later. I had been over several times but no one ever told me that she could not get out of bed without getting dizzy. Day they send her to ER they also tell me "by the way, she tested positive for Covid yesterday". I had not received a call about that. Bells go off all the time for help, no one comes in to check on the residents. Too many residence to staff. Place is old and supplies are stacked up in the halls. My mom gets her dinner and its tunafish nkt something hot and good. Ice cream is melted. Run, run, run away. If I could give negative stars I would.

VMoore

This Facility is the worst. There is no sense of Urgency for patients in this building. It should be shut down for the lack of empathy or Care for these patients. Bathrooms are not working or functioning properly, food is Disgusting. The staff could care less regarding the bell that goes off for assistance. My sister ring the bell for assistance on several occasions and nobody came to her room. As I was walking thru the hallway I asked the nursing staff is that noise a Fire Alarm? They said somebody need help but nobody moved to see or help the patient. It’s a Disgusting Facility. I wouldn’t recommend this place to nobody.

SCM2022

My mother was at Glenbournie Rehab a month ago. I have taken my time to write this review because I was so angry by the situation there that I felt I should give it a few weeks before putting anything down on paper so my review would not be clouded by my anger. Upon arrival, my mom was put in a room across from the quarantine covid unit. I felt this was not a good place for her since she had just left the hospital because of bronchitis/pneumonia and heart issues. I told them about my concern. They did say they would switch her room the next day which they did. However, what really bothered me was that I shared with them that my mother has dementia and that at night time she might speak to them in Spanish because that is her native language. The person taking her vitals said, “Why would they send a person that does not speak the language to us, that is just wrong.” I looked at her and explained that my mom does speak English, but that with her dementia she might speak to them in Spanish it just depends. The ignorance was shocking. My parents and I have lived in Richmond for over 30 years and I have never heard anyone make a comment like that. I bit my tongue but what I wanted to say was, “Would you not treat a person just because they do not speak the language. The next day PT went well and I have to say that the PT folks are good. However, on her third day there, I found my parents really upset when I arrived after work saying that they were leaving. I spoke to the person in the hall who seemed to be assigned to her room and also sand I shared that my mom wanted to leave and if she knew what had happened. The employee said to me, “She refused to eat, I am calling social services on her.” At that point, I tried to find someone who could help me understand what was going on with the situation. After several attempts and being ignored by several employees, a kind nurse came and spoke to me. I explained to her that my mom has dementia and that an employee was scolding my mom and saying that she was calling social services on her. I was the one who ended up speaking to social services and requesting an immediate transfer to another rehabilitation facility. I also want to add that Glenbournie has an alarm that beeps non-stop, I don’t know how the employees can handle that noise. No one smiles or seems happy with their job there. It is a very sad and angry place. The employees seem very tense. If I were management I would really see why everyone is so unhappy or why no one ever says hello. I also waited to write this review because I wanted to compare my mom’s experience with the other facility before writing the review. From the minute we walked into the other facility we were greeted with kindness. peace and love.

Myra

My mother was at Glenburnie Rehabilitation and Nursing Center and that was so institutional. It didn't feel like a home. It felt like a hospital and smelled worse. She was in rehab, then she fell and lost her glasses and I had to put out an all-points bulletin to get her glasses back when that incident happened. They didn't tell me she fell; her roommate told me she fell. The staff was very kind and friendly. It was just that incident that happened that was very concerning to our family, that they didn't tell us Momma had fallen. We went in to visit her and she said, "I can't find my glasses." We were looking and then the roommate said, "Oh, well, she fell." It was great how they engage the residents with a gentleman who comes in for exercise. That was super with Mom and the ladies and gentlemen that were there. That was really a great thing because it was very engaging. They even had a wine tasting event when she was there, and played the old music that they enjoy. It was very nice. They try hard and they had other activities that were really nice. They had Sunday activities, and they even had people come in to do Bible studies with the residents, which I thought was excellent. The food was good. I liked it when I was there with my mom. I would take a bite of it and it was good. Her plate was so full that it was overwhelming to her. The fall just kind of overshadows a lot of stuff. They tried to keep the place clean, but it smelled bad. I think they can do better.