I qualify for the Highland Rehabilitation Center with just one point and I will explain why. On Friday, March 15, 2019, after more than 1 month of hospitalization at the IMC hospital, due to a serious infection in my right leg and an important surgery on my right foot, I entered the Highland Rehabilitations Center, precisely to recover the strength of the muscles in my legs that were severely weakened. For some reason that day in the Center there was not available a wheelchair that will adapt to me, for that reason my wife brought to the Center our own wheelchair, the one that I used during the whole time I was there. Although I entered on Friday 15th, until Wednesday 20th I did not start with my rehabilitation work, and that only after showing my displeasure because the days passed and I could not do any rehabilitation work. Given my condition, I could not stay a long time standing and getting up from a chair was an impossible task for me. On Friday 22nd, sitting on a comode, I took a shower. At the end of that shower I needed the help of 2 assistants to standing up. The comode was very low and the strength of the two female assistants and mine was not enough to make me standing up (especially because they did not know the techniques to help me). Here was when one of the attendees got very upset because according to her I did not want to stand and leave from the bathroom, then she said to the other: "If he want to stay here so live him there, close the door and we go." That was how they closed the door and I was naked just sitting in the bathroom for 15 minutes waiting until them come back.
On Tuesday, March 26, early in the morning urgently and in an ambulance I had to return to the hospital for an unexplained bleeding in my lungs, for that reason all my belongings, including the wheelchair, were left in the Center. How I should stay in the hospital for several days my wife returned to the Center to recover my belongings.
They was given everything back except by the wheelchair. After my wife returned to the Center three times and phoned them in many other ways to try to recover our wheelchair that had remained in the Center. In all cases they offered excuses to not give her our chair. When I finally received discharge from the hospital, I did not return to the Center.
20 days later and still unable to recover the wheelchair I had to visit my doctors for evaluation and follow-up, although we insisted on recovering the chair it was necessary to us get another chair because the Center until today (May 2, 2018, they have never returned us the chair that belongs to us.
I must say that the administration of the Center and in general offers a not very recommendable attention. A few Nursing Assistants and some therapist gave me a delicate attention, but that was the exception, and it is well known that "a swallow does not make summer". For that reason unfortunately I must qualify the Highland Rehabilitation Center with only 1 point.