Highland Care Center

Ranchman

This facility is not kept in good quality of living standards. There is no bathroom in the room you would be staying in. The staff complains about there job to patients perceiving as a disgruntled employee. My family member had to wait for 2 hours for pain meds after pushing the button. The staff did not help with clothing, going to the bathroom or clean up of the room. They would blame the covid pandemic on not helping and taking care of the patient. My family member had a hip replacement and had to get up and do everything for there self. I believe they would have been better off going home and having friends and neighbors help with the recovery. I would not recommend this facility to a terminally ill cat.

Thebestfortherest

This facility is HORRIBLE! Most rooms are private with a universal shower. The room was dirty, sticky floors, garbage over flowing & the worst CNA'S in Utah. I was ignored for 30- 45 at a time, the CNA'S appeared to be very lazy & unwilling to help. I was absolutely miserable at Highland Care Center. I would highly advise not leaving your loved one in this facility!

Gerardo Martinez

I qualify for the Highland Rehabilitation Center with just one point and I will explain why. On Friday, March 15, 2019, after more than 1 month of hospitalization at the IMC hospital, due to a serious infection in my right leg and an important surgery on my right foot, I entered the Highland Rehabilitations Center, precisely to recover the strength of the muscles in my legs that were severely weakened. For some reason that day in the Center there was not available a wheelchair that will adapt to me, for that reason my wife brought to the Center our own wheelchair, the one that I used during the whole time I was there. Although I entered on Friday 15th, until Wednesday 20th I did not start with my rehabilitation work, and that only after showing my displeasure because the days passed and I could not do any rehabilitation work. Given my condition, I could not stay a long time standing and getting up from a chair was an impossible task for me. On Friday 22nd, sitting on a comode, I took a shower. At the end of that shower I needed the help of 2 assistants to standing up. The comode was very low and the strength of the two female assistants and mine was not enough to make me standing up (especially because they did not know the techniques to help me). Here was when one of the attendees got very upset because according to her I did not want to stand and leave from the bathroom, then she said to the other: "If he want to stay here so live him there, close the door and we go." That was how they closed the door and I was naked just sitting in the bathroom for 15 minutes waiting until them come back. On Tuesday, March 26, early in the morning urgently and in an ambulance I had to return to the hospital for an unexplained bleeding in my lungs, for that reason all my belongings, including the wheelchair, were left in the Center. How I should stay in the hospital for several days my wife returned to the Center to recover my belongings. They was given everything back except by the wheelchair. After my wife returned to the Center three times and phoned them in many other ways to try to recover our wheelchair that had remained in the Center. In all cases they offered excuses to not give her our chair. When I finally received discharge from the hospital, I did not return to the Center. 20 days later and still unable to recover the wheelchair I had to visit my doctors for evaluation and follow-up, although we insisted on recovering the chair it was necessary to us get another chair because the Center until today (May 2, 2018, they have never returned us the chair that belongs to us. I must say that the administration of the Center and in general offers a not very recommendable attention. A few Nursing Assistants and some therapist gave me a delicate attention, but that was the exception, and it is well known that "a swallow does not make summer". For that reason unfortunately I must qualify the Highland Rehabilitation Center with only 1 point. NON RECOMMENDABLE

pcteky

Just don't even leave your loved one here. They do not take care of people. My wife nearly died here because no one came by to check on her. She's now in the ICU at University of Utah. They didn't give her the pain meds she was supposed to get and they don't give her the anti nausea meds before her meals. They don't help them with bathroom needs and the call light would be on for 30 + minutes at a time. If you want your loved one to die this is definitely the place to leave them. Otherwise go somewhere else.

mandmcurtis

If I could give this place a zero, I would! I would not leave my worst enemy here! My mother was here for just over a week. In that time, they did not shower her once!! The nurse left her in the restroom for 30 minutes so she tried to get up herself and ended up falling and on the floor for 30 more minutes before someone found her! My mom is paralyzed on her right side so she cannot walk or stand on her own. She would have her call light on for 30 minutes before they would come in and check on her and they let her sit in her own poop for 30 minutes before MY SISTER finally changed her! When we tried to complain to the administration, we were told if we were not happy, we could take her elsewhere. This is the worst place ever and seriously needs to be shut down! Our loved ones are not being cared for here like they should be!!

Cynthia W

My friend is currently getting care at this facility. The rooms are very clean and most are semiprivate where you share with a roommate. There is plenty of things to do to keep engaged. Groups and activities and enjoyable entertainment. The residents usually seem cheerful. The staff have always been professional and courteous. Since being admitted, my friend has improved and made substantial progress in her recovery considering the circumstances. Highland is the best for short or long term care.

Dawn708445

My aunt went to Highland Care Center. It was great and in a good location. I loved the facility. It was very nice. There were plenty of places around for food, prescriptions, or whatever you needed. The staff was wonderful. She was able to participate in a lot of arts and crafts. It helped stimulate and kept her motivated. I was very impressed with that. The dining area was so fun. The staff would always call you, “ma’am” or “madam."

Nelson564553

The nursing care was very good at Highland Care, but the CNAs left a little bit to be desired. I didn’t like the food very much. They just had a virus outbreak and had to be quarantined. The location is good. It’s a good place, but I wasn’t too impressed with the physician there.

Anonymous81871750

Highland Care Center was the nicest of all the nursing homes, but it was also the most expensive. It was a larger facility. The staff was fine. It felt less institutional.

Caring88837950

I looked at Highland Care, but I didn't even talk to anybody. It is more of a rehab facility. It's depressing. I checked the rooms. They were small, shared rooms. Some of them had bunk beds, some had two twin beds. Their dining room, all I saw was a room. There wasn't a meal going on. The room itself was just terrible. It was dark, had no lights, and it didn't look to me that they have enough tables and chairs to seat 15 people.

Holladay Resident

While attending the Highland Care Center facility, I was impressed with how clean the rooms, halls and cafeteria were. Also, the staff at the facility was very personable. The staff knew each residents name and the specific needs of each resident. In order to move between the two floors, there was a convenient elevator available. The elevator was large and able to accommodate residents in wheelchairs. One of the other things that impressed me about this facility was the number of activities that the staff and local groups have scheduled for the residents. These activities covered a variety of interests and seemed to have good participation from the residents. The final thing I noticed during my tour of the facility was the smiles of the residents. Each resident seemed to be enjoying themselves and were happy about being a resident of the facility. This is definitely a facility I will visit again.

vickles38

This care center was a nice facility and very clean. My mother had broke her back and was wearing a brace and we first arrived no one knew how to use it, once we had that problem fixed there were no problems. Most staff we great and the physical therapy department was wonderful. My mother was not to excited with the food but that could have been her person preferences. Very nice place and quality care.