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New Haven of Wylie Wylie

Offers Assisted Living and Memory Care

6 Reviews
800 West Brown St, Wylie, TX 75098
Call (800) 385-2527
New Haven of Wylie (800) 385-2527
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Reviews of New Haven of Wylie

6 Reviews Write a review
Food
(4 Reviews)
Staff
(5 Reviews)
Facility
(5 Reviews)
Activities
(2 Reviews)
Value
(3 Reviews)

Assisted Living Reviews for New Haven of Wylie

August 03, 2021

By texasrocks

I am a friend or relative of a current/past resident

My loved one was at New Haven for 2.5 years.New management came in early June. Since that time, meds are not being ordered, meals are late, and staff don't answer call buttons. Cleaning supplies aren't being ordered. Residents and staff are unhappy. Some staff have walked out because they got tired of verbal harassment. Corporate doesn't step in and address the issue which is New management.

Provider Response

We are so very sorry that your family has had a negative experience with New Haven. We take great pride in trying to make sure all our residents and their families get the care they need. We have been working very closely with our New Haven community in Wylie and we are making sure we are working closely with management around the leadership concerns. We apologize leadership concerns between our administrator and your family, as we strive to have open communication with all of our families. We strive to make our family your family, and again we apologize for such a negative experience your family has had. We hear your concerns and are working to resolve the concerns and make New Haven the best environment for you and your loved one.

August 01, 2021

By Concerned loved one2

I am a friend or relative of a current/past resident

I have been really hesitant to write a review but feel like it is necessary. First off the rooms are a little small but very nice, the building is beautiful.. But the quality of this place has gone way down. This place is under new administration and it shows. The administrator is short at times rude and just not nice to the staff. When in visiting my loved one the staff are like robots they appear to be walking on eggshells with everything that they do. I overheard the new administrator Michelle yelling at a staff member "it does not take that long to wash dishes!" The way I have overheard her speak to the staff is very demeaning. It used to be such a happy place and I loved my loved one being there. I have to be honest that I am at this time shopping around. This building continues to lose very good people. The activity director that all of the residents absolutely loved apparently walk out along with some of the other caregivers. The state has been in this building multiple times since new administration. The residents does not appear to be happy. Management is not out talking and greeting with them from what I've seen. I am very disappointed in the corporate leadership. This has to be about more than money. Hope things changes or we will move indefinitely. All I will say is buyer beware.

Provider Response

We are so very sorry that your family has had a negative experience with New Haven. We take great pride in trying to make sure all our residents and their families get the care they need. We have been working very closely with our New Haven community in Wylie and we are making sure we are working closely with management around the leadership concerns. We apologize leadership concerns between our administrator and your family, as we strive to have open communication with all of our families. We strive to make our family your family, and again we apologize for such a negative experience your family has had. We hear your concerns and are working to resolve the concerns and make New Haven the best environment for you and your loved one.

Memory Care Reviews for New Haven of Wylie

April 14, 2021

By Dale Seawright

I am a friend or relative of a current/past resident

My aunt has been a resident there or 10 months. I can't say enough about to patience of the leadership and staff. The facility is very nice and the individual rooms AR very nice as well. There are a lot of activities for the residence and everyone seems to enjoy the meals. I've been very happy with my decision to place my aunt that New Haven.

Provider Response

Thank you very much for your positive feedback. We are so glad that your family has enjoyed the experience and stay at New Haven! We understand the importance of keeping our residents very active in order to continue living a healthy life and place a high importance of keeping our activities fun and exciting! New Haven understands the importance of providing fresh prepared homemade meals. Our Chefs strive to bring in fresh produce weekly and as often as we can purchase from local sources. Our goal is to incorporate fresh seasonal options into our menus that are nourishing to both the body and mind. Thank you again for your positive review and we are so happy that we are meeting you and your family's expectations.

December 19, 2020

By Kathy

I visited this facility

The people in New Haven of Wylie are very helpful. The rooms are not quite as big, but they are clean. I was impressed with the staff. The facilities were very nice. The lunch that I had was very good; everything was homemade. I liked that place. The staff was very helpful, and they seemed to be very caring with the people. They were having lunch, so I had lunch with them and I was impressed with the staff that were helping the people. They have some physical therapy, movie nights, and game nights. The dining area was very nice and very homey. It was very clean. It's only about two years old. They have patio areas so people can go outside.

February 27, 2020

By Always an advocate

I am a friend or relative of a current/past resident

Mom lived here from Jan-Oct of last year. She declined quickly while there. We found out she was over medicated during the day due to not sleeping at night. Medication was ordered for sleep but the nurse never transcribed it to the medication administration sheet so it was never given. Corporate gal swept it under the rug, and really seemed not to care. The rooms were nice sized, but non ambulatory residents were sat in the living room all day and had very little activity. Most activities were held in the AL building, and the memory care residents were left in front of the tv most of the time. One activity was to give them play dough. Mom ate her blue play dough, because of little supervision. As a nurse with well over 20 years experience, I chose to move mom to another memory care facility with structured activities for dementia/ Alzheimer’s. Though the Assisted Living is nice, I do not recommend this facility for Memory Care

October 08, 2018

By Melissa

I visited this facility

New Haven of Wylie has two buildings,; memory care and one assisted living, and mom will be going into the assisted living facility. It's brand new, it has granite, and it's more like a house instead of apartments. There were only 14 residents in each facility and it's very small. The nurse director was very nice and very helpful. The dining area was a large kitchen where the residents can go any time and they have individual tables for four people. There's a beauty shop in the back, a game room, and there's a piano in there.
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Costs for New Haven of Wylie

Cost of Assisted Living

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Cost of Memory Care

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Services and Amenities of New Haven of Wylie

Room and housing options

  • Studio Apartments

General

  • Resident Capacity: 40

Costs

  • Assisted Living Starting At: $3500/month
  • Memory Care Starting At: $4500/month
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    About New Haven of Wylie

    Are you looking for a new home where you’ll feel safe, supported, and engaged in wonderful new activities and friendships? Are you hoping to maintain as much independence as possible even if you could use assistance with basic daily activities?

    That’s what assisted living at New Haven at Wylie is all about.

    When an accident or surgery leaves you in need of a place to recover comfortably, with responsive and compassionate assistance, you need an environment that offers complete support. Are you concerned about finding high-quality care once you’re released from the hospital, whether your situation is temporary or long-term?

    Our senior care communities are small, intimate, and personalized—we take great pride in customizing our care to your unique needs. And we’re committed to creating a place where you’ll have a full, rich life among family and friends.

    Life here at New Haven is comfortable, designed for your convenience, and full of social interaction and fun. Learn more about . . .

    • Our unique building design
    • The amenities we offer
    • The delicious meals prepared daily by our chef
    • Our daily life and activities
    • The latest news

    We can offer as much or as little assistance as you need in your daily routine. For example, we can help you with . . .

    • Shopping, errands, and transportation
    • Housekeeping
    • Dressing and bathing
    • Medication and health management

    All suites are private. Each includes a bedroom and bathroom, so residents don’t have to share personal space with a stranger. Assisted living suites—for those who are not part of our memory care program—also include a kitchenette. Many of your daily wants and needs are built right into the plan here at New Haven. Our friendly, compassionate staff are here around the clock to provide you whatever you need.

    Our standard amenities include . . .

    • Three delicious chef-prepared meals every day
    • An in-house beauty salon
    • Sunrooms, a gazebo, and a patio for relaxing
    • Basic cable and Wi-Fi
    • Full housekeeping services, including personalized laundry and linen service
    • Transportation for shopping, church, doctor visits, and errands
    • Utilities and private suite maintenance
    • A common area with a big-screen TV

    Thank you for your interest at New Haven of Wylie. Please give us a call to schedule a free tour.

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