Mustang Creek Estates - Sachse

Offers Assisted Living and Memory Care

19 Reviews
3900 Ranch Road, Sachse, TX 75048
Call (800) 385-2527
Mustang Creek Estates - Sachse (800) 385-2527

Reviews of Mustang Creek Estates - Sachse

19 Reviews Write a review
Food
(11 Reviews)
Staff
(17 Reviews)
Facility
(17 Reviews)
Activities
(8 Reviews)
Value
(8 Reviews)

Assisted Living Reviews for Mustang Creek Estates - Sachse

October 02, 2020

By Lori

I visited this facility

Mustang Creek Estates is an assisted living facility geared towards memory care. It was a good tour. The facility was very nice, very pleasant, and very clean. They're very cordial, willing to share information, and very eager.

Provider Response

Lori, thank you so much for visiting Mustang Creek Estates in Sachse. We appreciate your review and hope to see you again soon!

October 15, 2019

By JLNew

Other

I would have given them zero stars but it would not allow me to do so! Do not walk, run away from this place. My mother was a resident for 4 months and we had nothing but trouble. She fell and laid in the floor for over four hours (thankfully her therapist insisted she be allowed to go to her room), her medication was dispensed incorrectly and refills were never ordered on time, the care givers documented she was showered three times a week but in truth she was only showered by them twice in three months, the meals were inadequate and often the menu items were not supplied, her clothes were ruined by their washing techniques even though we had signs in her room that we would wash her clothes, the apparatus residents use to call a caregiver didn’t work most of the time and if by chance it did the caregivers did not carry the pagers, and the final straw was when money and other items were stolen from her room. The owner of Mustang Creek did not contact our family at any point during her stay even though we had multiple meetings with the campus director who forwarded our concerns to her. Please DO NOT put your loved ones at Mustang Creek!

Provider Response

Dear J.L. New, Thank you for taking the time to review Mustang Creek Estates of Sachse. It appears we have fallen short of your expectations. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. While it would be inappropriate to speak specifically about residents and families personal issues in this forum, we do want to learn of any customer satisfaction issues so we can immediately resolve them and try and prevent in the future. We have provided award winning care to seniors since 2005 and our leadership team has over 40 years’ combined experience working with seniors. For all of us at Mustang Creek Estates it’s not just a job, it’s a passion – a passion for providing quality care to seniors. Thank you again for your review. Mustang Creek Estates - Sachse

October 03, 2019

By Victoria

I visited this facility

Mustang Creek Estates Sachse was nice, but we didn't like the room. It was just a one-bedroom, one-bathroom, and my husband needs more room than that. It just wasn't enough space for him. The place was new and clean. The activities director who helped us there was nice.

Provider Response

Thank you for visiting us in Sachse! We have many room layouts to choose from and would love to see if we can find that would work for your husband. Please don't hesitate to reach out if you'd like to hear of all the options available. Thanks again and we hope to hear from you soon!

September 01, 2018

By Melissa

I visited this facility

Mustang Creek Estates - Sachse is new. It didn't have a kitchenette in the room and the kitchen area was small. It was nice, but mom wouldn't have access to a microwave or a refrigerator in those rooms. It was just a bedroom. The person during the tour was nice. Their living area was small as well. It's in a nice subdivision right across the street from a little school.

Provider Response

Hi Melissa! We'd love to have you stop back by. It sounds like there may have been misunderstanding as we do allow small appliances, like microwaves and mini fridges, in the room if the resident would like that. This is their home and we want them to have what they want and need. Of course we encourage our residents to join in the fun around the dining room table but completely understand if they want to just enjoy quiet time in their room as well. Thank you for your review and we hope to see you again soon!

February 25, 2018

By Carrie ann

I am a friend or relative of a current/past resident

We have recently moved Mom here three weeks ago. I am an RN so know how people should get cared for. Wow I love to visit. The workers are always busy not hanging out but yet always have time for your loved ones needs to be discussed. Clean, neat, well organized. Everything smells nice including the residents. Food looks attractive and served home like. Residents appear well cared for and loved. Activities offered frequently. I cannot say what more could be offered for the residents.

Provider Response

Thank you so much for your review, Carrie Ann! We truly love that you are able to see our passion come through. We're so happy to be taking care of your Mom and we look forward to seeing you again on your next visit!

January 15, 2018

By whatacrock

I am a friend or relative of a current/past resident

Only 2 caregivers for a dozen confused, wandering, residents. Same 2 were responsible for all cooking, housekeeping, and care. Mom is early stage Alzheimers and we were told most of the folks in Memory care were at her level. Wrong!! She was terrified numerous times by confused folks wandering into her room at night. Took 3 weeks for them to get phone line working, food was not good most of the times, medcations not reordered on time so doses were missed, I had to shower Mom many times because they just didn't. We were told Mom could move to the Assisted Living Plus house but 2 months and many excuses later, we finally had enough. There were rarely activities. Residents just sit or wander most of the day. These folks will tell you anything to get a room rented. As a nurse for nearly 30 years, this is NOT a place to put your loved one if you want attentive care. Several residents fell due to lack of supervision and I know of many who have moved out already. For what you pay, the care is not worth it. This place only cares about a profit.

Provider Response

Thank you so much for sharing your experience. We take each and every review very seriously and apologize for not meeting your expectations. We are so excited to have opened our 5th neighborhood in Sachse, TX and feel horrible that you don’t share our excitement. We wish that opening a new neighborhood was error proof and no delays happened but unfortunately some things take more time than we anticipated. Mustang Creek Estates has been caring for seniors since 2005 and our neighborhoods to win awards, voted on by our families, every year for the amazing care we provide in our Assisted Living and Memory Care homes. We have cared for hundreds of seniors over the last 13 years and enjoy the relationships and bonds we have formed with them and their families. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. While it would be inappropriate to speak specifically about residents and families personal issues in this forum we do encourage our families to bring any concerns to the attention of our leadership team, which combined has over 40 years of experience in the Senior Living industry, and let us work together to solve any concerns you might have. For all of us at Mustang Creek Estates it’s not just a job, it’s a passion – a passion for providing quality care to seniors.

October 30, 2017

By Glenda

I visited this facility

I really liked Mustang Creek Estates - Sachse a lot. It was very nice and had a very home-like atmosphere. Each home was dedicated to either assisted living or memory care or nursing. Each home can hold a maximum of 16 people. It was new, clean, and nicely located in a residential neighborhood. Stephanie was very helpful, answered all my questions, gave me handouts, showed me around the whole place, explained how they do various things and how they're handled, and she was not pushy at all. I liked it because it's all-inclusive. There's no extra charge to give the medicine or an extra charge to do the laundry. The only thing that had extra charge was if they had to take Mom to her doctor's appointment. Each kitchen was large with a nice, granite countertop where the residents can walk up and get food. They eat at big oak dining tables that sit about 10 or 12 people.

Provider Response

Glenda, thank you so much for your review of our Sacshe community. We're very proud of our high quality, residential communities and especially proud of our all inclusive affordable rates. And thank you for letting us know what a great job Stephanie did showing you around! We hope you'll come by again and let us know if you have any questions.
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Memory Care Reviews for Mustang Creek Estates - Sachse

November 07, 2020

By Todd

I visited this facility

Mustang Creek Estates is our number one choice. They had a completely empty building, so we were able to drive up there and look around. The staff seems engaged, very friendly, informative, and seemed to understand what we needed. The facility was very clean, very modern, it was just a nice experience. We were not rushed as we took the tour. The lady that was there was very helpful the entire time.

Provider Response

Thank you so much for visiting us, Todd! We’re so happy to hear that we are your #1 choice! We truly appreciate your feedback and hope to see you and your loved one again soon.

January 04, 2020

By pissednurse

I am a friend or relative of a current/past resident

No call system for more alert residents. Caregivers have to cook, clean, and provide care. Found caregiver asleep at night when mom had called about another resident wandering in her room at night. Food always tough and not easy to eat. Laundry always wrinkled and faded. Bathroom always a mess. Mom was here a couple months a year ago. Now I see that if your loved one dies, this facility charges for 30 days after date of death because you have to give 30 day notice!?? How does that even BEGIN to make sense!!!??? What a nightmare for a family. Shame on you, Mustang Creek!

Provider Response

Dear PissedNurse, Thank you for taking the time to share your opinion. I appreciate you sharing your experiences from 2 years ago when we first opened our new neighborhood in Sachse. Like any brand-new senior living community, we have naturally experienced some growing pains here and there. We are, however, extremely responsive to our issues and feel we have made a lot of progress throughout our first couple years. Mustang Creek Estates, like other communities and apartments, has a contract termination time period. We review this with every family as part of our contract signing and require all families to sign their understanding. Every family is different and makes different decisions when their loved one passes. Some move quickly and others move slowly. This policy is in place to allow families time to get affairs in order, remove possessions, and allows our new families a certainty of a timeline for when a room will be available. We are very proud of the award winning care we provide our seniors. Thank you again for your review. Mustang Creek Estates of Sachse

November 29, 2019

By Betti

I am a friend or relative of a current/past resident

We like Mustang Creek Estates Sachse Memory Care and my mother-in-law likes it as well. The layout is perfect and it makes it homier. The food is good, but the flavors could be a little bit better. They were creating picture frames and painting when we were there. Her room looks good, but it could be a bit more spacious or wider to give more room for the bed.

Provider Response

Thank you so much for your feedback, Betti! We're happy to hear your Mother-in-Law is enjoying her new home. Having activities that encourage engagement definitely helps our residents stay happy. We appreciate the feedback on the food as well and are continuously improving our menus with the help of a registered dietician. We'll happily pass along your observations and we hope to see you again soon!

June 26, 2019

By MikeA

I am a friend or relative of a current/past resident

Toured this place was impressed. It smelled good and the patients were clean and well cared for. The staff are their best asset as they are really friendly and engaged with their patients. The layout is really good as the houses are smaller so less chance for my dad to get lost in the hallways. Nice quiet neighborhood so no loud noise from traffic.

Provider Response

Mike, thank you for stopping by and visiting our Sachse community. We're so happy to hear you mention our staff as we know they are truly what makes a difference for our residents in their homes. Thanks so much for your review!
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Costs for Mustang Creek Estates - Sachse

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Photos of Mustang Creek Estates - Sachse

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Services and Amenities of Mustang Creek Estates - Sachse

Room and housing options

  • Companion Suites: We Do Offer Companion Suites
  • Housing Extra: Private Studios In Al Private & Shared Rooms In Mc

General

  • Pets: Small Pets Allowed

Licenses

  • State Licenses: Pending

Costs

  • Assisted Living Starting At: $3500/month
  • Memory Care Starting At: $3800/month
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    About Mustang Creek Estates - Sachse

    Mustang Creek Estates is a new concept in assisted living and memory care! It is a residential-style assisted living and memory care neighborhood designed entirely for seniors. It consists of 6 to 7 unique homes, housing 10-16 residents each.

    Each home offers compassionate and personal assisted care 24 hours a day to include: medication assistance, daily housekeeping, home cooked meals, laundry, incontinent care, mobility assistance, and activities. We provide a true residential environment, with quality care and services, at an affordable price. Our rates are all inclusive, we don't charge for levels of care.

    Services & Amenities Include:

    • 3 Home-cooked meals a day and snacks
    • Private room with private bathroom
    • Special assistance with:
    • Bathing and Showering
    • Dressing and Grooming
    • Medications
    • *(All inclusive – No charge for Levels of Care)
    • 24 Hour staff
    • Emergency Call System
    • Social activities, outings and exercise
    • Phone, Cable and Wi-Fi included
    • Laundry and linen service
    • Daily housekeeping

    What Makes Us Special

    Whether you're cooking in the kitchen, gardening in the yard, spending time with your family or simply taking a walk; Mustang Creek Estates offers you a comfortable, secure and happy life – just like home.

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