My mother-in-law moved into Mustang Creek Estates of Sachse three months ago. She's in memory care because she has dementia. They allow us a little bit more flexibility to come see her because it was COVID when we put her in there. When she got her vaccine, they also allowed us to get our vaccines at the same time.
I think they do the best they can with what they have, but they have the same problem that any other facility of this sort would have: they have trouble getting and keeping workers. Once you get used to somebody and try to get them trained on what to do for your loved one, new people would come in, so you're constantly training people.
They have people there who didn't get the training that they need to work in memory care. For instance, if it's a new person, they have to come in and help her brush her teeth. My mother-in-law doesn't know how to do that. You've got to hand it to her and put the toothpaste on the toothbrush. The staff will say, "Here, put these clothes on," but she doesn't know how to do that, so you have to help her with that. So, they're confused. Many times, when they hire people, they don't give them the training that they need to understand what memory care means. Some people can remember some things but in her case, she can't remember anything so she needs more assistance.
Once we've trained them with that, a new person starts. They have some of the same issues that all of those facilities have. They have trouble keeping people, they have trouble training people, and they have trouble with the service. What they do that we need is twenty-four-hour service so that my mother-in-law sleeps well at night. We're constantly training people and we even help with that. They allowed us to put a camera in her room so we're able to see where we need to step in. Some of the staff are good and some of them are just learning.
The place is clean, they give the residents three meals a day, and they have activities. They have music, board games, field trips, and ice-cream day. They have different types of things.
Hello Cassandra – thank you so much for your review. Thank you for trusting us to care for your mother in law. We are so happy we were able to help her and your family get the vaccine. We appreciate your comments about our clean homes, quality meals and fun activities. We work very hard to train our caregivers with all the detailed care needs of each specific resident and we appreciate your patience during this training process. It is our privilege to care for your mother in law and we appreciate your review.