This is long but if your considering moving in well worth it, My experience with helping my grandmother who lives in The Cottages of Oak Springs.
While these gated apartments might be financially affordable it’s NOT WORTH the hassle of dealing with the property manager.
What initiated our appalling experience was on a Friday evening my grandmother experienced a maintenance emergency and as a result she was unable to use the toilet. She attempted to call the maintenance emergency number but the number was not working, would not even ring. By Saturday she was still unable to use the only toilet in her apartment and her apartment office was still closed for the weekend. That night with the emergency Maintenance still down and no way to contact the office we had to get the toilet fixed ourselves so that my 78 year old grandmother didn’t have to go a third day without a working toilet.
This situation left me frustrated so I left voicemails explaining everything and requesting to be called back that Monday. Monday came no one called me or my grandmother to even acknowledge her maintenance emergency. So I went straight to the office after work at 1:30PM the office was already closed for the day. This added to my frustration that the office would open and fail to recognize an emergency and then close early making them unreachable for another day.
On my next day off I went to the apartments at 9:30AM to ensure I would be able to speak with someone. I called the office when I got to my grandmothers and no one picked up the phone, I promptly walked to the office. When I walked in the property manager quickly over spoke her elderly little assistant who was turning to assist me, and told me they would be with me in a moment. She then finished what sounded like her personal conversation before turning back to me again. Not sure if the personal conversation was the reason for them not answering the phone or it was a relation to the maintenance emergency Number not working, I started the conversation off by telling them I had just called and no one answered maybe, their phone doesn’t work. From that point on I was met with rude Confrontational exchange as The property manager realized I was the one leaving voicemails over the weekend.
My goal was to get a time and date so that maintenance can enter my grandmother‘s apartment to work on the toilet. Never releasing her hostile tone the property manager said plainly no, they don’t do that, aren’t going to do that.
When I flat out asked if they could just give notice of when they are going to enter her apartment the property manager said she didn’t have to and if she heard something in the apartment she would just walk in herself.
That comment lead me to ask for who manages the complex, the property manager laughed as she answered and then smirked as she told me, I would be happy to give you their information in which she illegibly wrote on the back of a card.
I was forewarned by others about how rude the property manager was and how she will exploit her position to nit pick and intimidate tenants until they move out, and in my experience she was definitely lacking professionalism, with her rude attempts to over power the conversation by interrupting me and talking over me repeatedly, I now understand how the elderly tenants of this senior community reciprocates that energy from a taller bigger sized women as intimidating.
So I will keep this review updated with any updates that resembles retaliation/intimidation to us sharing our experiences.