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Landing at Watermere Frisco

4300 Cotton Gin Road, Frisco, TX 75034

(800) 558-0653 (Call a Family Advisor)

3.81

(22 reviews)

Offers Assisted Living and Memory Care
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Landing at Watermere Frisco
Landing at Watermere Frisco
  • Top rated on Caring.com

Frisco, Texas 75034


3.8

(22 reviews)


Bedroom Type

one bedroom apartment, studio, two bedroom apartment


Starting Price

Pricing not available



Care Types

Assisted Living, Memory Care

View Community

Bethesda Gardens Assisted Living, Frisco

Frisco, Texas 75034



Bedroom Type

one bedroom apartment, two bedroom apartment, studio


Starting Price

$3,670/mo



Care Types

Assisted Living

View Community

Mustang Creek Estates - Frisco TX

Frisco, Texas 75033



Bedroom Type

studio


Starting Price

$3,750/mo



Care Types

Assisted Living, Memory Care

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Reviews of Landing at Watermere Frisco in Frisco, Texas

3.81

(22 reviews)

  • Facility

    4.1

  • Staff

    4.0

  • Food

    3.2

  • Activities

    3.6

  • Value

    3.6

Nancy Col

5

February 1, 2022

I am/was a resident of this facility

Absolutely love the entertainment! Everyone loves the music! Thank you to everyone for all you do for us. It does not go unnoticed! My dog and I love living at the Landing!

Provider Response

Nancy, Regarding music -- your review is music to our ears! Thank you for your positive feedback and 5-star rating. We appreciate your awesome support, and for choosing Landing at Watermere Frisco. Thank you, Jon Gulley - Executive Director

Aretha

5

June 23, 2021

I am a friend or relative of a current/past resident

My dad is at Landing at Watermere Frisco. They have excellent facilities, beautiful rooms, clean environment, and excellent staff. Every hour, they have different activities and whatnot for them. My mom tried the food and said it was good. The place is clean and refreshed. They sent me a picture of him painting, which he's never done before (and he does rehab and everything).

Michael

4

April 7, 2021

I visited this facility

We had a very good visit of Landing at Watermere Frisco. It's a very nice facility. The staff was excellent, very helpful, and very friendly to all of the residents. The facility was extremely clean. There were a lot of nice areas, but it's expensive and they only have limited rooms, so I have to put myself on a waiting list.

Provider Response

Thank you for taking the time to review us! We greatly appreciate your feedback!

Shawnda

5

March 7, 2021

I visited this facility

Our visit to Landing at Watermere Frisco was outstanding. The staff was excellent and one thing that I noticed was the residents were walking around, they were involved, and they were extremely happy. They have the largest bathrooms out of all the facilities that we toured. Their air conditioning and heating were up high, and it's actually able to circulate the room. The facility is gorgeous. It's a newer community, so it's lacking the development of trees and bushes, but they have them planted already, they just need more time to grow. It is a unique community in a way that it has assisted living, but then on the other side of the street were family apartments. There was another part that's like an independent living situation, that's another part of that huge complex, so it was not just assisted living. They have made a complete community there. We didn't get the chance to taste their menu, but during our visit we were offered coffee, lattes, water, and basically anything we wanted from their main area where the residents were gathering. It was so pretty and the food was delicious.

Provider Response

Thank you so much for the kind review! We are extremely grateful for you, and hope to have many more memories with you!

Blake Kneedler

1

March 1, 2021

I am a friend or relative of a current/past resident

The Landings at Watermere Assisted Living – Frisco, started well but finished terrible. After consistent changes in Executive Directors and steady caregiver turn-over, it became clear to our family that our father was not receiving the care he signed up for. After COVID-19 visitation restrictions were put in place, we installed a camera in the room to oversee his care. Surprisingly, we witnessed a drastic drop in the level of care he received. We witnessed a clear physical mistreatment of our father by two caregivers. Management only “reprimanded” them and allegedly reported the incident to Texas Health and Human Service. No investigation took place. Neither our father or brother (witness) have been formally interviewed. Unfortunately, those two caregivers are still employed. Within three weeks of the incident, we moved our father out of Watermere and into a facility that will give him the care he needs and deserves. Until Watermere stabilizes management and truly holds caregivers accountable for their work, we would not recommend placing your loved ones at Watermere.

Provider Response

We are saddened to see this review, and hope we can learn more about your situation to understand better. Please give us a call.

Stuart K

1

February 25, 2021

I am a friend or relative of a current/past resident

The Landings at Watermere – Frisco was a great place for Dad for about a year and a half. After multiple changes in Executive Directors, the consistent turn-over of caregivers, it became clear to our family that our father was not receiving the care he signed up for. COVID-19 did not help matters, thankfully we installed a camera in the room to oversee his care. Unfortunately, we witnessed a drastic drop in the level of care he received. We witnessed a clear mistreatment of our father by two caregivers. Management only “reprimanded” them and allegedly reported the incident to Texas Health and Human Service so they could investigate the matter. We have yet to be interviewed by anybody. Unfortunately, those two caregivers are still employed. Within three weeks of the incident, we moved our father out of Watermere and into a facility that will give him the care he needs and deserves. Until Watermere stabilizes their management and personnel, truly implements a new philosophy, and holds their caregivers accountable for their work, I would not recommend placing your loved ones at Watermere.

4 siblings fooled

2

December 1, 2020

I am a friend or relative of a current/past resident

Don’t let the beautiful settings of Watermere fool you. Your loved ones WILL NOT get the care they need. They have lost my mother on 2 occasions, doctor visits last about1-2 minutes, they not only neglect but don’t care . They don’t follow basic hygiene needs and will go over a week before giving showers. They left my mother in a wheelchair 10-12 hrs a day causing her legs to swell so badly she couldn’t get shoes on and this is a common problem in memory care. They allow other tenants to go in and out of other rooms and we have caught on camera a man going into our mothers room on several occasions, which one of those times he started making out with our mother as she lay helpless in bed and yet they blow it off like it’s a common occurrence. Our mother’s wedding ring was stolen or just taken from her finger. Even if you call them about issues still nothing gets done. They will lie to you about many things just to cover their tracks. I could go on and on about the problems and the improper care. Think long and hard before you put your loved ones in Watermere’s hands and be prepared for all the problems (at least the ones you find out about). Explore other options. Advice to you is that no matter which facility you decide on be sure to put a camera in the room so you can monitor everything.

Julie Acker

1

July 12, 2019

I am a friend or relative of a current/past resident

DO NOT LET YOUR LOVED ONES LIVE HERE!!!! THE ONE thing you expect from assisted living is that your grandmother/parent will get their medicines at the correct dose. After my uncle leaving 3 messages for the nurse staff to explain why they STOPPED giving my Grandmother her required Coumadin for a WEEK. STILL no reply at all after three weeks of additional expenses and Now a hematoma. Their management, processes and procedures NEED to be changed. Dont be fooled by the swanky decor the quality is only a facade to cover up the many issues. One Pissed Off Son & Granddaughter Edited 5/23/19: The manager has reached out to My Uncle to take accountability and try and resolve the issue. This does speak to the willingness of management to make right and hopefully keep this incident from happing in the future with any other member of the community. 7/11/19 Update: After my grandmother spent weeks in a hospital and then a rehab facility the management has decided to change their story and take back accountability for them missing A WHOLE WEEKS worth of medication. My grandmother still (months later) has a HUGE hematoma due to them not giving her her medication. This could have been fetal!!!! PLEASE DO NOT LET YOUR LOVED ONES LIVE HERE!!!!!!!

Provider Response

Julie, We'd like to learn more about the concerns you raised regarding your grandmother. Please give us a call and ask for Byron. The Landing at Watermere Frisco is committed to providing high quality care and we're here to listen and work with you to ensure this issue is addressed and corrected.

Brian P.

1

May 20, 2019

I am a friend or relative of a current/past resident

THE ONE thing you expect from assisted living is that your parent will get their medicines at the correct dose. They FAILED and stopped giving my Mom her absolutely required Coumadin for a week. After leaving 3 messages for the nurse staff to explain why the STOPPED giving my Mom her required Coumadin for a WEEK. STILL no reply at all. Since then we have incurred three weeks of additional expenses and Now a hematoma which has put her in the hospital. Their management, processes and procedures NEED to be changed. Dont be fooled by the swanky decor the quality is only a facade to cover up the many issues. One Pissed Off Son.

Provider Response

Brian - We'd like to learn more about the concerns you raised regarding your grandmother. Please give us a call and ask for Byron. The Landing at Watermere Frisco is committed to providing high quality care and we're here to listen and work with you to ensure this issue is addressed and corrected.

Sharon

5

November 28, 2018

I am/was a resident of this facility

The employees here are absolutely wonderful, from the caregivers to the front desk to the dining room staff. It makes your stay here so much nicer. The therapists are topnotch. Also, they are very caring. I would recommend Watermere to everyone.

Provider Response

Thank you for taking the time to review our community! We are thankful to hear your kind words, and grateful for the kind review.

Beverly

5

September 7, 2018

I am a friend or relative of a current/past resident

I can't thank enough the staff at The Landing at Watermere Frisco for the care and concern that they gave my father. It is a beautiful facility, caring staff, delicious meals in a loving environment. I would highly recommend this excellent facility for anyone needing a little extra assistance!

Provider Response

Thank you for taking the time to review our community! We are thankful to hear your kind words, and grateful for the kind review.

Kelly

5

June 26, 2018

I visited this facility

Landing at Watermere Frisco was gorgeous but expensive. The apartments were beautiful. They're new and pretty. The staff members were very nice, pleasant, and informative.The residents seemed to like it there. They have an activity room, outside patios, and sitting areas.

Provider Response

Thank you so much for your visit and your feedback as it is very important to me.

-LO

5

June 12, 2018

I am a friend or relative of a current/past resident

Mom moved into the Landing at Watermere four months ago and I am so happy she made this decision! It is a beautiful new and clean senior community conveniently located just minutes from the Dallas North Tollway within the Canals at Grand Park in Frisco, TX. It is a fabulous senior community! First and foremost, the care-giving/nursing, management, maintenance, concierge, dining services, and housekeeping teams are all excellent and comprised of caring and knowledgeable staff members who provide superior support for Mom and are also responsive to family members’ requests regarding Mom’s care and well-being. The Landing at Watermere provides so many wonderful amenities; a fabulous concierge physician who comes to the community every week, a physical therapy team which is co-located near the Landing at Watermere, social activities and scheduled events out in town, as well as transportation. The community also partners with a pharmacy that provides daily delivery service and is a great convenience for Mom’s medication management. Additionally, the Landing at Watermere provides multiple levels of care ranging from Independent Living, to Memory Care and is so important if Mom should need increased support. I am so very impressed by each member of the entire staff and I know Mom is living in a wonderful community where she receives help from a truly caring team.

Provider Response

Thank you for taking the time to review our community! We are thankful to hear your kind words, and grateful for the kind review.

Jeffrey

5

May 22, 2018

I am a friend or relative of a current/past resident

My grandmother is a resident of Landing at Watermere Frisco. It's a beautiful and friendly community. The individual apartments have a little kitchen, and bathroom with stand-up shower. I like the cleanliness of the place, and they have all sorts of stuff going on all the time for the residents. The staff has been great, and the appearance of the community is very good.

Provider Response

Thank you for taking the time to review our community! We are thankful to hear your kind words, and grateful for the kind review.

WV4096

5

April 12, 2018

I am a friend or relative of a current/past resident

Mom moved into the Landing at Watermere four months ago and I am so happy she made this decision! It is a beautiful new senior community conveniently located just minutes from the Dallas North Tollway within the Canals at Grand Park in Frisco, TX. It is a fabulous senior community! First and foremost, the care-giving/nursing, management, maintenance, concierge, dining services, and housekeeping teams are all excellent and comprised of caring and knowledgeable staff members who provide superior support for Mom and are also responsive to family members’ requests regarding Mom’s care and well-being. The Landing at Watermere provides so many wonderful amenities; they have a fabulous concierge physician who comes to the community every week, a physical therapy team which is co-located near the Landing at Watermere, social activities within the community and scheduled events out in town, as well as transportation. The community also partners with a pharmacy that provides daily delivery service and is a great convenience for Mom’s medication management. Additionally, the Landing at Watermere provides multiple levels of care ranging from Independent Living, to Memory Care and is so important if Mom should need increased support. I am so very impressed by each member of the entire staff and I know Mom is living in a wonderful community where she receives help from a truly caring team.

Provider Response

Thank you for taking the time to review our community! We are thankful to hear your kind words, and grateful for the kind review.

c. robason

5

April 2, 2018

I am/was a resident of this facility

I highly recommend the Landing at Watermere. Our experience there was brief: June to August 2017 due to my 82yr old father's declining health. However, I can't imagine finding a better place to help us provide him with the care he needed. Their beautiful facilities made it feel as if we were on vacation in a 5 star hotel. Their staff were just remarkable. Always friendly, polite, and generally cared about my father and our well being. The food was another plus. I knew we'd found the perfect place when my college aged kids would come and visit often, stating they wished they could live there. If you need assisted living or extended care, do not pass up the opportunity to visit the Landing at Watermere.

Provider Response

Thank you for taking the time to review our community! We are thankful to hear your kind words, and grateful for the kind review.

DWeb

5

March 18, 2018

I am a friend or relative of a current/past resident

The Extended Care program is such a high level of personal care and there is really nothing else like it in our area. Everything is first rate, from the kind and attentive staff to the private dining area, on-duty nurse, and specialized activity director. All is designed for residents who need more care and a personal touch. I'm so glad we found The Landing for mom.

Provider Response

Thank you for taking the time to review our community! We are thankful to hear your kind words, and grateful for the kind review.

Bonnie

4

December 14, 2017

I visited this facility

I liked Watermere Frisco, but they started piping lavender oil into the air and it was a little strong. It's a brand-new, multi-story facility, so they only had 15 people living there when I visited, but they can hold 70 people. The staff was friendly and the rooms were nice. They're a studio-type setup with a microwave and a sink. They have lots activities, but it's a little bit more expensive than where our mother is at now. The staff-member that I spoke to was new, but she was very friendly and she went and found somebody to answer questions that she couldn't answer herself.

Provider Response

Thank you for taking the time to review our community! We are thankful to hear your kind words, and grateful for the kind review.

cturnkey

2

September 20, 2017

I visited this facility

Beautiful and clean facility but the atmosphere felt uninviting. Residents did not interact much and looked sad. The person that toured me seemed nice but a bit desperate. Not sure if I would place a loved one here.

Provider Response

We are saddened to see your concerns, and want to learn more. Please give us a call so we can understand your situation more, and make necessary adjustments.

Heidi

3

September 8, 2017

I visited this facility

We visited Landing at Watermere Frisco. The rooms were nice and it was very clinical. They had a large dining area adjoined with the activities room. The staff was nice. It was clean and it had a fancy hotel feel to it. The only downside was for the memory side, if I had memory issues, I'd get lost trying to find my room. It was very big and although clean, there wasn't a whole lot to help you get back to your room. The facility was not very friendly to the memory residents.

Provider Response

We are saddened to see your concerns, and want to learn more. Please give us a call so we can understand your situation more, and make necessary adjustments.

mowens1129

5

July 19, 2017

I visited this facility

Beautiful brand new community! I was able to tour the community and it was amazing. The people that lived there seemed very happy and the staff that was working were very polite and helpful. They have some really interesting things there that I have not seen at other facilities. This is going to be the place we choose for my parents when they move to TX next month!

Provider Response

Thank you for taking the time to review our community! We are thankful to hear your kind words, and grateful for the kind review.

snazarenus

5

July 19, 2017

I am a friend or relative of a current/past resident

I want to thank Mark, the Executive Director, and the staff as they went "above and beyond" taking care of my mom and our family. Landing at Watermere Frisco is a beautiful place and we made a wise choice when selecting a new home for our mom. But it is still just a place; the caring staff is what makes it a very special place.

Provider Response

Thank you for taking the time to review our community! We are thankful to hear your kind words, and grateful for the kind review.

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Services and Amenities of Landing at Watermere Frisco in Frisco, Texas

Costs

  • All Inclusive Rent

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals

About Landing at Watermere Frisco in Frisco, Texas

DISCOVER LANDING AT WATERMERE FRISCO

Experience the warmth, elegance, and opportunities that await you at Landing at Watermere Frisco. Customized levels of care, at-your-service amenities, a way of life designed for your pleasure… Once you experience the resort lifestyle of Landing at Watermere Frisco, you’ll never want to leave. And you won’t have to, even if your health care needs change. We offer the area's only full continuum of services-- Independent Living, Assisted Living, Memory Support, and Extended Care --with all our care neighborhoods in one connected building. You or your loved one can remain near each other, despite different medical needs. Watermere is dedicated to creating a friendly and hassle-free living environment where residents can enjoy all the benefits of a safe, attractive, and surprisingly affordable lifestyle.

Relax on our over-sized, covered porch. Sip your morning coffee with friends in our inviting café. Unwind with a bestseller in our peaceful library or build strength and energy working out in our wellness center. Everything for your pleasure and well-being is all under one roof, including comprehensive health services. Compare and you’ll find that Landing at Watermere Frisco offers you many more options.

Just because your medical needs change, your address doesn’t have to. We offer a full range of daily living and health-care services in one, resort-style building: Assisted Living, Memory Support, and Extended Care. With low-commitment month-to-month rental agreements, Landing at Watermere Frisco makes it easy to join our community.

MEMORY CARE

Landing at Watermere – Frisco will open its doors in Fall 2016, and our Memory Support community, The Springs, offers the latest therapies and best practices in memory care today. The Springs has 24 total rooms with a combination of shared and private options. The décor includes high ceilings, crown molding, and stylish window treatments. Our dining room, activity room, and tv/social rooms are intimate, cozy and welcoming.

With 24-hour care, The Springs offers diligent attention to each resident’s unique needs. But our whole staff has special training for the many behavioral situations that arise in dementia care: sundowning or combativeness, restlessness or wandering … They’re trained to recognize problems and apply appropriate strategies to help. Our approach focuses on non-drug intervention: using programs and staff interaction to achieve calmness and contentment. Our goal is to ensure that each resident is well nourished and feels personally fulfilled– emotionally, physically and mentally. We work hard to keep residents engaged and functioning at their highest cognitive level.

Our specialized staff works with each family to create a personalized treatment plan that is flexible so that your loved one will continue to thrive. We also understand the unique challenges that a family faces when a parent or grandparent has Alzheimer’s disease or another form of dementia. Landing at Watermere Frisco offers support services and educational programs so we can work as a team to create a nurturing and caring environment for your loved one.

COMMUNITY AMENITIES

  • Granite counter-tops & stainless appliances
  • Balcony availability
  • Coffee bistro & wine bar
  • Courtyard Access
  • Large common spaces
  • Flat screen with basic cable

SIGNATURE CARE PROGRAMS

  • 24/7 Nursing availability
  • On-site beauty & barber service
  • Chef prepared meals
  • Month to month leases

Thank you for your interest in Landing at Watermere Frisco. Please give us a call the schedule a free tour.

Map of Landing at Watermere Frisco

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Landing at Watermere Frisco

4300 Cotton Gin Road, Frisco, TX 75034

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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